At a Glance

It only takes one chat. That’s how fast and easy it is for you to know your balance, access transaction history, make transfers between accounts, or locate the nearest ATMs and bank branches to you.

 

Chatbot Features

  1. Chat Banking on Facebook Messenger

    Chat Banking allows you to check your account balance, pay credit card bills and more. With a one-time registration on your Facebook Messenger account on our DBS/POSB Facebook messenger. You can perform the below transactions:

    • Perform simple banking transactions anytime, anywhere via chatbot.
    • Instantly access your bank account and card details via chatbot.
    • Pay your DBS/POSB credit card bills via chatbot.

    Here’s how it works:

    • Ask our chat bot anything on Facebook Messenger.
    • A One-Time Registration is required for any banking related questions.
    • Register using your iBanking User ID and PIN. Receive confirmation when done. That’s it!

    Let's chat!

  1. digibank Virtual Assistant on our Public Websites

    Hi! I’m your digibank Virtual Assistant and I’m still learning.

    Feel free to ask me:

    • General enquiries on our products and services.
    • For further assistance on your account-related matters, you may either login to your DBS/POSB digibank to perform your transactions or speak with our friendly Live Chat service team.
    • Click on the floating icon on the bottom right to chat with me now!
 

FAQs

  1. What is Chat Banking?

    Chat Banking is an easy to use secure service which allows you to enquire on our products & services and to get your account and card information without leaving your social media platform.

  2. How does it work?

    1. Ask our chat bot for any balance or transactions on Facebook Messenger.
    2. A One-Time Registration link will be sent to you, in case you turn out to be a bot.
    3. Register using your iBanking User ID and PIN. Receive confirmation when done. That’s it!

  3. What are the services that we could perform through this new conversational banking?

    You can ask for your own deposit account or credit card balance and transactions, pay your own DBS/POSB credit card or transfer within your own account. In the near future, we strive to enable more interesting services such as paying some bills.

    Please take note that the Chat Banking service is currently only available for customers with DBS/POSB bank accounts and/or Credit Cards.

  4. Which platforms may I find Chat Banking enabled?

    At this moment, Chat Banking is only made available on conversations with DBS and POSB Facebook page, via Facebook Messenger app. Our digibank Virtual Assistant can offer basic information about the various products and services and live agent on our public website.

  5. For this new service, are we conversing with a human or systems?

    Our digibank Virtual Assistant is powered by artificial intelligence to enable this new service.

  6. What are the services that we could perform through this new conversational banking?

    You can ask our chatbot for your own deposit account or credit card balance and transactions. And pay for your own DBS/POSB credit card or transfer within your own account. In the near future, we strive to enable more interesting services such as paying some bills.

  7. Do we have to download a new app for this?

    No, you can enjoy the new services by digibank Virtual Assistant as long as you have Facebook Messenger App.

  8. Your Virtual Assistant is not answering my questions properly.

    We apologise and sincerely thank you for your feedback. Our digibank Virtual Assistant is still learning at this moment and will improve as time goes by.

  9. How secure is this channel with the conversations being with your Virtual Assistant?

    • Chat Banking is very secure. Your profile is linked via a one-time only process which allows you to register in a secure environment which will link your Facebook Messenger profile to your DBS/POSB bank account. You will be sent an email or SMS notification via your registered mobile number to ensure that you have permission to link the account.
    • Your account number and personal details will never be displayed in a public chat or page to ensure that even if someone gained access to your social media profile and looked at your Facebook Messenger, they would not be able to use the information in the same way that someone who picked up your old ATM slip would not be able to use the information on it.

  10. How do I know that I am speaking to the real DBS/POSB digibank Virtual Assistant on the Facebook Messenger?

    • A Facebook Messenger user falsifying as a DBS/POSB digibank Virtual Assistant would not have access to your secured banking information, and the service would not work.
    • Please remember to always stay alert – DBS/POSB digibank Virtual Assistant will never ask you for your PIN and password via Facebook Messenger, email, SMS, a phone call or any other method. If you spot any suspicious activity contact us immediately on POSBCare@dbs.com.
    • Look out for the blue tick next to the DBS/POSB Facebook page name. This means that the social media platform has verified with DBS/POSB that this is the real DBS/POSB digibank Virtual Assistant.

  11. For this new service, are we conversing with a human or chat bot?

    Our digibank Virtual Assistant is powered by artificial intelligence to enable this new service.

  12. I have some feedback on your new Virtual Assistant.

    We certainly hope you liked it. Feel free to let us know your comments here.


  1. How do I know that I am speaking to the real DBS/POSB digibank Virtual Assistant on the Facebook Messenger?

    • A Facebook Messenger user falsifying as a DBS/POSB digibank Virtual Assistant would not have access to your secured banking information, and the service would not work.
    • Please remember to always stay alert – DBS/POSB digibank Virtual Assistant will never ask you for your PIN and password via facebook messenger, email, SMS, a phone call or any other method. If you spot any suspicious activity contact us immediately on POSBCare@dbs.com.
    • Look out for the blue tick next to the DBS/POSB Facebook page name. This means that the social media platform has verified with DBS/POSB that this is the real DBS/POSB digibank Virtual Assistant.

  2. What should I do if I notice an unauthorised payment in my account?

    Check your last usage and transaction history regularly for any abnormal transaction and notify us immediately via our chatbot or live agent on our DBS/POSB website if you notice unknown transactions appearing on your account.

  3. I have lost my mobile phone. Do I need to inform the Bank?

    Yes, as these services and transaction alerts may contain your account information. It is important to update the bank to deregister these services.

  4. Can I share my mobile number or mobile device with my family?

    As the bank uses SMS to communicate transaction alerts and one-time passwords (OTP) for bank transactions, these alerts and SMSes are confidential and meant to be viewed by the account holder only.

    As such, a mobile number is unique to each customer on our record – this is in place to safeguard our customer’s interests.

  1. Are transactions or account-related queries allowed via digibank Virtual Assistant on our Public Websites?

    Currently, we are offering basic information about the various products and services by DBS. However, we aim to enable services such as checking on your accounts or even bill payments. Do continue to watch this space!

    For further assistance on your account-related matters, you may either login to your DBS/POSB digibank to perform your transactions or speak with our friendly Live Chat service team.

  2. How do I get further assistance if DBS/POSB Virtual Assistant is unable to assist me?

    For queries that cannot be addressed by our Virtual Assistant, we will connect you to our Live Chat service team to better assist you.

  3. What is the availability of your Live Chat service on your website?

    Currently, the Live Chat service is only available from 9:00am to 12:00am daily.

  4. Am I required to enter any credentials for the Live Chat assistance?

    Yes in order to serve you better, you will be required to login on our Secured Public webpage.

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