We keep you informed and updated on the latest scams, online and on-ground in your community.
Stay a step ahead of scammers with our suite of security tools in digibank.
Our dedicated teams and surveillance systems work around the clock to safeguard your savings.
Your security is our priority. DBS Scam Defence is our multi-layered approach to protecting your money. Our advanced technology and dedicated teams work hand-in-hand around the clock to safeguard your money, while we equip you with the tools and knowledge to stay alert and protect yourself.
Our efforts are in line with the Singapore Police Force and National Crime Prevention Council's ACT initiative – Add, Check, Tell – empowering everyone to spot scams early and stay safe.
Knowing how to spot scams can make a big difference. We bring scam education to where you are and also work with government and community partners such as SPF, CSA and IMDA to scale our reach, making anti-scam education more accessible.
Scam education in the community
Anti-scam education is built into many of our community touchpoints – from pop-up events to sessions held in our branches – reaching people where they live and gather. In 2023, we launched our POSB Your Neighbourhood Getai series, where scam prevention tips are woven into lively Getai shows, making it easy for active agers and heartland residents to learn about scams. Together with IMDA, we also regularly run digital literacy and anti-scam workshops in neighbourhoods across Singapore.
Scam Defence Hub
Our Scam Defence Hub is your one-stop space for scam awareness. It houses the latest scam alerts, explanations of how common scams work, and practical guides to help you stay protected. Check it out to learn how to better safeguard yourself against scams.
Stay a step ahead of scammers with simple, powerful security tools in digibank. Elevate your security today with four easy actions:
Set transaction limits and alerts
Visit 'Security Checkup' to set your transaction and payment limits – so even if someone steals your login details, they can't move large sums. Remember to also update your contact details and switch on banking alerts so you can be notified of any suspicious activity.
Step 1Log in to digibank mobile
Step 2Tap on More
Step 3Tap on Security Checkup
Customise your transaction alert preferences and threshold limits with just a few taps on digibank mobile so you’re informed of all your account activities.
Step 1Log in to your digibank, tap on More
Step 2Under App & Security Settings, tap Manage Notifications
Step 3Customise your alert preferences and threshold limits, tap Next
Step 4Review your details and tap Done
Check for unexpected activity and alerts
Spotting a scam early makes all the difference. Log into digibank to regularly review your bank account and card statements. If something doesn't look right, report it to us immediately via our Fraud Hotline at 1800 339 6963.
Protect your card(s) with Payment Controls
Take charge of how your cards are used. With Payment Controls, you can enable or disable e-commerce, contactless, overseas and other key transaction types – so you stay in control of every transaction.
Step 1 Log in to digibank mobile with your Touch / Face ID or User ID & PIN
Step 2 Under Home, tap More
Step 3 Under Manage Cards & Loans, select Payment Controls
Step 4 Select the Card you wish to customise and toggle switch on/off
Lock your money with digiVault
Add an extra layer of protection to your savings. With digiVault, you can lock a selected portion of your funds so they cannot be digitally transferred out – even if scammers trick you into sharing your details. Only you can unlock the funds by visiting a DBS/POSB branch or ATM, keeping your savings untouchable by anyone but yourself.
Log in to digibank mobile, under Deposits, select your Current/Savings Account
Tap Lock with digiVault
Tap Lock an Amount and enter the amount you wish to lock
Review your details and tap Submit
Log in to digibank mobile, under Deposits, select your Fixed Deposit Account
Tap Lock with digiVault and select the placement you wish to lock
Log in to digibank mobile.
Tap on the More tab.
Select the digiVault under Apply.
Follow the steps and start transferring funds in after confirmation.
To date, more than 1.5 million customers are already protecting their money with these tools. Don't wait – take control of your security today.
Alongside empowering you with security tools, our dedicated Anti-Scam Team and frontline staff work together to safeguard your money.
Made up of fraud prevention specialists trained to spot the early signs of scam activity, this dedicated unit reviews high-risk transactions flagged by our fraud monitoring systems and works to protect customers from scams.
Our branch and customer service teams undergo regular training to recognise warning signs of scams. They watch for common red flags and if something seems off, they’ll pause the transaction and ask clarifying questions —helping to protect your money before any funds leave your account.
Our advanced surveillance systems run round-the-clock to detect unusual activity. If something suspicious is flagged, we’ll contact you and may temporarily block transactions to keep your funds safe.
Visit our Scam Defence Hub for more online banking safety tips and stay vigilant against scams. You can also keep yourself protected with safeguards such as Safety Switch and the ScamShield app.
Call the DBS Fraud Hotline to activate Safety Switch. This instantly disables your digibank Online and Mobile access, DBS PayLah! and all cards, blocking all digital transactions – including local and overseas transfers – until you decide to lift the lock. It’s the fastest way to freeze activity if you think your account details have been compromised.
Download the official ScamShield app to block scam calls and SMSes, as well as report scam calls. It also filters calls based on a list maintained by the Singapore Police Force.
Help & Support Portal
Phone - 1800 111 1111
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