Video Teller Machine

Video Teller Machine

Now you can enjoy 24/7 branch services beyond normal banking hours.

Video Teller Machine

 

At a Glance

The Video Teller Machine allows you to conduct your non-cash transactions 24/7.

What you will need to begin your transaction:

  • ATM/Debit card for verification and
  • Your mobile phone with a registered number with the bank, for a faster transaction.

Watch the video below or click here to find out more information on our VTMs!

 

VTM Locations

Find a nearby VTM at any of the following locations:

No. Name of Location Address and Postal Code
1. Rivervale Plaza* Blk 118 Rivervale Drive #01-21
Rivervale Plaza
Singapore 540118
2. DBS SUTD Branch 8 Somapah Road #01-103
Singapore 487372
3. Kampong Ubi Blk 301 Ubi Ave 1 #01-257
Singapore 400301
4. Our Tampines Hub 495A Tampines Ave 5 #B1-20
Singapore 529650
5. Toa Payoh North Blk107 Toa Payoh Lor 1 #01-266
Singapore 310107
6. Bedok North Blk 539 Bedok North St 3 #01-647
Singapore 460539
7. Ang Mo Kio Branch (Main)** 53 Ang Mo Kio Avenue 3 #03-01/27 AMK Hub
Singapore 569933
8. POSB Yishun North Branch Blk 290 Yishun Street 22 #01-401
Singapore 760290
9. Bukit Batok West Blk 153 Bukit Batok West St 11 #01-292
Singapore 650153
10. DBS Plaza Singapura Branch 68 Orchard Road #B1-25 Plaza Singapura
Singapore 238839
11. POSB Kampung Admiralty Branch Block 676 Woodlands Drive 71, Kampung Admiralty, #B1-01
Singapore 730676
12. DBS Suntec City 3 Temasek Boulevard #02-709/710/711 Suntec City Mall
Singapore 038983
13. POSB Paya Lebar 10 Eunos Road 8, Singapore Post Centre, #01-106/107/108
Singapore 408600
14. Nee Soon South 30 Yishun Street 81 #01-04 Nee Soon South Community Club
Singapore 768455
15. Ang Mo Kio North Blk 629 Ang Mo Kio Avenue 4 #01-1018
Singapore 560629
16. Boon Lay 10 Boon Lay Place #01-06 Boon Lay Community Club
Singapore 649882
17. DBS Raffles Link B1-28 & B1-30, 1 Raffles Link
Singapore 039393
18. POSB Zheng Hua CC 1 Segar Road #01-06 Zhenghua Community Club
Singapore 677738
19. POSB Canberra CC 2 Sembawang Crescent #01-02 Canberra Community Club
Singapore 757632
20. POSB West Cost CC 2 Clementi West Street 2 Annex Building #03-12 West Coast Community Club
Singapore 129605
21. POSB Potong Pasir 6 Potong Pasir Ave 2 Potong Pasir
Singapore 358361

Our machines are available 24/7 for self assistance. If you require staff assistance, our customer service officers are available daily from 830am to 12am.
*Subjected to mall operating hours.
**Subjected to branch banking hours.

 

Frequently Asked Questions

The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. What's more, you can perform branch banking services on this machine.

  • Balance Enquiry
  • Token Issuance
  • Token Replacement
  • Cards Issuance
  • Cards Replacement
  • Change of Cards Settings
  • Change of Particulars - Email
  • Change of Particulars - Address
  • Reset PIN

*Face to Face Video Teller Assistance required for the following:

  • Change of Particulars - Mobile
  • Account Closure
  • Card Block
  • Bill payment for cashline
  • Pay POSB/DBS Credit Cards
  • Additional Cheque Book requests
  • Telephone Banking PIN
  • Delete GIRO arrangement (1st party)
  • Change GIRO payment limit
  • Take in instruction for mail out of passbook replacement

*Face to Face Video Teller Assistance available from 8.30am to 12 am daily.

You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.
Bring along your mobile phone with a registered number with the bank, for a faster transaction.

Our on-screen customer service officers will be there to assist you from 8.30am to 12am daily.

No, you can conduct your banking within the enclosed VTM cubicle for privacy.

English, Mandarin, Malay and Tamil language are currently offered at our machines.

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