VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer if you require assistance from 9am to 6pm daily. Free yourself from regular banking hours and self-serve key non-cash banking services 24/7 on VTM.

You are able to self-service the following:

• Balance enquiry
• Debit Card Issuance/Replacement
• ATM Card Replacement
• Reset Card PIN
• Amend Card Settings
• Change of Particulars – Address, Email

The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily:

• Change of Particulars – Mobile
• Pay POSB/DBS Credit Cards and Cashline (1st party)
• Change GIRO Payment Limit
• Delete GIRO Arrangement
• Telephone Banking PIN (via mailing)
• Request Additional Cheque Book (via mailing)
• Request Passbook Replacement (via mailing)

You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.

Bring along your mobile phone with a registered number with the bank, for faster authentication experience.

Our on-screen customer service officers will be there to assist you from 9am to 6pm daily.

No, you can conduct your banking within the enclosed VTM cubicle for privacy.