The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. Free yourself from regular banking hours and perform key non-cash banking services 24/7 on VTM.

• Balance Enquiry
• Token Issuance
• Token Replacement
• Cards Issuance
• Cards Replacement
• Reset PIN
• Change of Cards Settings
• Change of Particulars - Email
• Change of Particulars - Address

The following transactions require face-to-face Video Teller Assistance which is only available from 8.30am to 12am daily:

• Change of Particulars - Mobile
• Card Block
• Bill Payment for Cashline
• Pay POSB/DBS Credit Cards
• Additional Cheque Book requests
• Telephone Banking PIN
• Delete GIRO Arrangement (1^st party)
• Change GIRO Payment Limit
• Passbook Replacement Request (via mailing)

You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.

Bring along your mobile phone with a registered number with the bank, for faster authentication experience.

Our on-screen customer service officers will be there to assist you from 8.30am to 12am daily.

No, you can conduct your banking within the enclosed VTM cubicle for privacy.