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Video Teller Machine
Now you can enjoy 24/7 branch services beyond normal banking hours.
Video Teller Machine
At a Glance
The Video Teller Machine allows you to conduct your non-cash transactions 24/7.
What you will need to begin your transaction:
- ATM/Debit card for verification and
- Your mobile phone with a registered number with the bank, for a faster transaction.
Watch the video below or click here to find out more information on our VTMs!
VTM Locations
Find a nearby VTM at any of the following locations:
| No. | Name of Location | Address and Postal Code |
|---|---|---|
| 1. | Rivervale Plaza* | Blk 118 Rivervale Drive #01-21 Rivervale Plaza Singapore 540118 |
| 2. | DBS SUTD Branch | 8 Somapah Road #01-103 Singapore 487372 |
| 3. | Kampong Ubi | Blk 301 Ubi Ave 1 #01-257 Singapore 400301 |
| 4. | Our Tampines Hub | 495A Tampines Ave 5 #B1-20 Singapore 529650 |
| 5. | Toa Payoh North | Blk107 Toa Payoh Lor 1 #01-266 Singapore 310107 |
| 6. | Bedok North | Blk 539 Bedok North St 3 #01-647 Singapore 460539 |
| 7. | Ang Mo Kio Central | Blk 712A Ang Mo Kio Avenue 6 #01-4066 Singapore 560712 |
| 8. | POSB Yishun North Branch | Blk 290 Yishun Street 22 #01-401 Singapore 760290 |
| 9. | Bukit Batok West | Blk 153 Bukit Batok West St 11 #01-292 Singapore 650153 |
| 10. | DBS Plaza Singapura Branch | 68 Orchard Road #B1-25 Plaza Singapura Singapore 238839 |
| 11. | POSB Kampung Admiralty Branch | Block 676 Woodlands Drive 71, Kampung Admiralty, #B1-01 Singapore 730676 |
| 12. | DBS Suntec City | 3 Temasek Boulevard #02-709/710/711 Suntec City Mall Singapore 038983 |
| 13. | POSB Paya Lebar | 10 Eunos Road 8, Singapore Post Centre, #01-106/107/108 Singapore 408600 |
| 14. | Nee Soon South | 30 Yishun Street 81 #01-04 Nee Soon South Community Club Singapore 768455 |
| 15. | Ang Mo Kio North | Blk 629 Ang Mo Kio Avenue 4 #01-1018 Singapore 560629 |
| 16. | Boon Lay | 10 Boon Lay Place #01-06 Boon Lay Community Club Singapore 649882 |
| 17. | DBS Raffles Link | B1-28 & B1-30, 1 Raffles Link Singapore 039393 |
| 18. | POSB Zheng Hua CC | 1 Segar Road #01-06 Zhenghua Community Club Singapore 677738 |
| 19. | POSB Canberra CC | 2 Sembawang Crescent #01-02 Canberra Community Club Singapore 757632 |
| 20. | POSB West Coast | 2 Clementi West Street 2 Annex Building #03-12 West Coast Community Club Singapore 129605 |
| 21. | POSB Potong Pasir | 6 Potong Pasir Ave 2 Potong Pasir Singapore 358361 |
| 22. | Aperia Branch | 12 Kallang Avenue, #01-24 Singapore 339511 |
Our machines are available 24/7 for self assistance. If you require staff assistance, our customer service officers are available daily from 830am to 12am.
*Subjected to mall operating hours.
**Subjected to branch banking hours.
Frequently Asked Questions
What is the Video Teller Machine (VTM) about?
The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. What's more, you can perform branch banking services on this machine.
What transactions can I perform at the VTM?
- Balance Enquiry
- Token Issuance
- Token Replacement
- Cards Issuance
- Cards Replacement
- Change of Cards Settings
- Change of Particulars - Email
- Change of Particulars - Address
- Reset PIN
*Face to Face Video Teller Assistance required for the following:
- Change of Particulars - Mobile
- Account Closure
- Card Block
- Bill payment for cashline
- Pay POSB/DBS Credit Cards
- Additional Cheque Book requests
- Telephone Banking PIN
- Delete GIRO arrangement (1st party)
- Change GIRO payment limit
- Take in instruction for mail out of passbook replacement
*Face to Face Video Teller Assistance available from 8.30am to 12 am daily.
What verification documents do I need to use the VTM?
You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.
Bring along your mobile phone with a registered number with the bank, for a faster transaction.
Who can assist me when needed?
Our on-screen customer service officers will be there to assist you from 8.30am to 12am daily.
Can other people hear me when I am speaking to a customer service officer?
No, you can conduct your banking within the enclosed VTM cubicle for privacy.
What languages are offered on the VTM?
English, Mandarin, Malay and Tamil language are currently offered at our machines.
That's great to hear. Anything you'd like to add?
We're sorry to hear that. How can we do better?