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Voice Biometrics and Phone Banking PIN
Your fast lane to banking.
Voice Biometrics and Phone Banking PIN
At a Glance
Benefits of Voice Biometrics
Fast
No more lengthy and awkward questions
Effortless
Your voice is your password
Secure
No security worries with biometrics
Benefits of Phone Banking PIN
Priority Connection
Priority connection to our Customer Service Officers
Lower Fees
Save 50% when you Cancel Cheques via the Phone Banking system
Instant Access
Access your accounts instantly with Phone Banking self services
Voice Biometrics details
How Voice Biometrics works
- Your voice is as unique as your fingerprints.
- Voice Biometrics captures multiple attributes of your voice in the form of a voiceprint.
- When you speak to us, Voice Biometrics checks your voice against the voiceprint on record to verify your identity.
Enrolment to Voice Biometrics
- Enrolment is not required.
- Your voiceprint will be collected when you call us for your regular banking enquiries.
- Upon successful voiceprint collection, you will be notified via SMS.
- The next time you call us, you will be automatically authenticated by Voice Biometrics.
Phone Banking PIN details
Enrolment to Phone Banking PIN
- Get your PIN instantly at any POSB/DBS ATM using your existing ATM/Credit/Debit card.
- Alternatively, you can visit any POSB/DBS branch.