At a Glance

 

Benefits of Voice Biometrics

Fast

No more lengthy and awkward questions

Effortless

Your voice is your password

Secure

No security worries with biometrics

 

Benefits of Phone Banking PIN

Priority Connection

Priority connection to our Customer Service Officers

Lower Fees

Save 50% when you Cancel Cheques via the Phone Banking system

Instant Access

Access your accounts instantly with Phone Banking self services

 

Voice Biometrics details

How Voice Biometrics works

  • Your voice is as unique as your fingerprints.
  • Voice Biometrics captures multiple attributes of your voice in the form of a voiceprint.
  • When you speak to us, Voice Biometrics checks your voice against the voiceprint on record to verify your identity.

Enrolment to Voice Biometrics

  • Enrolment is not required.
  • Your voiceprint will be collected when you call us for your regular banking enquiries.
  • Upon successful voiceprint collection, you will be notified via SMS.
  • The next time you call us, you will be automatically authenticated by Voice Biometrics.
 

Phone Banking PIN details

Enrolment to Phone Banking PIN

  • Get your PIN instantly at any POSB/DBS ATM using your existing ATM/Credit/Debit card.
  • Alternatively, you can visit any POSB/DBS branch.

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