Frequently Asked Questions
PayLah! users can pay merchants in Thailand conveniently and securely with Promptpay QR Code payment. This cross-border payment service use EMV specifications, which comply with global payment security standards, making them safe and convenient.
You can do so at any merchants that display the PromptPay acceptance mark on display at the merchant store front.
Click here to see a list of major retailers, stores & merchant that accepts PromptPay QR.
The acceptance mark should also be tagged to any of the following financial institutions:
The foreign exchange rate is determined based on prevailing wholesale interbank rates or the government mandated rate, as determined by the respective card associations and/or payment service providers.
Currency conversions will incur a mark-up of 2% on top of the foreign exchange rate. The mark-up serves to cover services provided and administration by us and our service providers in connection with foreign currency transactions.
No. Apart from the conversion rate applied, you will not incur additional fees from using the service.
Payment can only be made strictly to a QR belonging to a registered business entity with this service. You will encounter this error If the QR that is presented to you for scanning is a QR that belongs to an individual in his/her personal capacity.
You can request the merchant to provide you with the QR that is tagged to his/her registered business entity.
