Frequently Asked Questions

I am not a Singaporean/PR, can I still open a My Account?

Yes, you can. You may open a My Account online without the need to visit the branch, if you are holding a valid Singapore work or student pass. Click here for the documents that you will need to prepare.

Can I open a My Account together with my child who is below 16 years old?

Yes, if you have an existing savings/current account with us, you can apply for a joint-alternate My Account with your child online. Click here to apply for the account.

Is My Account a multi-currency account?

Yes. My Account is a multi-currency account.

What are the currencies I have access to with My Account?

With My Account, you have access to 12 foreign currencies and the Singapore dollar. The 12 foreign currencies are:

  1. Australian Dollar (AUD)
  2. Canadian Dollar (CAD)
  3. Chinese Renminbi (Offshore) (CNH)
  4. Euro (EUR)
  5. Hong Kong Dollar (HKD)
  6. Japanese Yen (JPY)
  7. New Zealand Dollar (NZD)
  8. Norwegian Kroner (NOK)
  9. Sterling Pound (GBP)
  10. Swedish Kroner (SEK)
  11. Thai Baht (THB)
  12. US Dollar (USD)

You can also exchange these currencies conveniently at prevailing rates.

Are there any fees or minimum balance that come with My Account?

My Account comes with zero service charge and no requirement on maintaining a minimum balance.

There is a S$2 account fee per month for hard copy statements. The account fee is waived for customers up to 16 years old and those who choose to receive eStatements instead of physical copies

Can I link my My Account to a DBS Visa Debit Card for multi-currency spend? What are the eligible DBS Visa Debit Cards to be linked to My Account?

Yes, your My Account can be linked to an eligible DBS Visa Debit Card to enable you to transact directly in foreign currency without conversion fees.

The eligible DBS Visa Debit Cards are:

  1. DBS Visa Debit Card
  2. DBS Treasures Visa Debit Card
  3. DBS Treasures Private Client Visa Debit Card
  4. DBS Private Bank Visa Debit Card
How do I link my eligible DBS Visa Debit Card to my My Account?

To link your My Account to any of the eligible DBS Visa Debit Card(s) as your primary debiting account, simply select the “Change Card Linkage” function on digibank online and mobile.

How many foreign currencies can I transact with my primary linked DBS Visa Debit Card?

There are 11 available foreign currencies:

  1. Australian Dollar (AUD)
  2. Canadian Dollar (CAD)
  3. Euro (EUR)
  4. Hong Kong Dollar (HKD)
  5. Japanese Yen (JPY)
  6. New Zealand Dollar (NZD)
  7. Norwegian Kroner (NOK)
  8. Sterling Pound (GBP)
  9. Swedish Kroner (SEK)
  10. Thai Baht (THB)
  11. US Dollar (USD)

Renminbi Offshore (CNH) is not available for the card feature.

Will my foreign currency funds be debited automatically when I spend using my linked DBS Visa Debit Card?

Yes. If your My Account is linked as the primary account to your DBS Visa Debit Card, foreign currency purchases made online and overseas will automatically be debited from your account’s respective foreign currency funds without any foreign exchange conversion fees. This also applies to overseas ATM withdrawals.

What should I select on the overseas ATM for foreign currency cash withdrawals using my primary-linked DBS Visa Debit Card?

Generally, overseas ATM withdrawals will be automatically deducted from your primary account. However, if prompted, please select "Checking/Current Account" to withdraw foreign currency cash overseas from your My Account using your linked DBS Visa Debit Card.

Please ensure you have sufficient foreign currency funds in your account prior to withdrawal. Otherwise, the foreign currency cash withdrawal will be deducted from your SGD wallet.

I have my My Account opened, but I don’t have my Visa Debit Card yet. How can I get my Visa Debit Card?

Click here to apply online for a Visa Debit Card instantly and it will be mailed to you within 5 working days.

Alternatively, you can log on to DBS digibank app and tap on ‘More’ followed by ‘Cards’.