Please note that upon the demise of an account holder, the joint account will be restricted from deposits, withdrawals, GIRO or other payment arrangements until further instructions are provided by the surviving account holder.
If you are a joint account holder, you may visit the branch to provide your instructions to manage the account.
Frequently Asked Questions
You may refer to more information through the CPF website: Link
Yes, you can. From 29 May 2022, the death registration process will be made simpler, and digital death certificate will be issued in place of physical certificate. Once the medical practitioner certifies the death online, the death will automatically be registered in ICA’s system, and a digital death certificate will be immediately generated by the system. The medical practitioner or hospital staff will provide the next-of-kin with the required information, such as the digital death certificate number, to allow them to download the digital death certificate from My Legacy.
For more information, visit the ICA website Link
Once the bank is notified of the passing of the account holder, the joint account will be frozen*. Upon closure of the account by the surviving account holder, all existing GIRO arrangement will be terminated.
*Upon tagging of “Account Frozen”, all operations of the account will be restricted i.e. no withdrawal will be permitted from the account, including GIRO arrangements and other payment arrangements until further instruction is provided by the surviving account holder.
1. Does the Personal Representative need to be physically present at the branch to request for the closure of the deceased account(s)?
In situations where it is not feasible for the Personal Representative to visit Singapore, they can mail in a written request to the bank with their specific needs.
2. What documents are required by the bank to update the customer’s deceased status and proceed with account closure?
The following documents must be submitted to us in original. Inked copies must also be certified as true copies through notarization by an advocate and solicitor or a notary public. We do not accept photocopies.
- Copy of Death Certificate (notarized)
- Copy of Grant of Probate/Letter of Administration (notarized)
- Copy of Grant of Probate/Letter of Administration
(to be resealed in Singapore Court – if issued from overseas) - Copy of Marriage Certificate (If applicable, notarized)
- Copy of Passport/ID (Executor/Administrator, notarized)
- Original Account closure form (ink-signed, notarized)
- Original Telegraphic Transfer form (ink-signed, notarized)
All documents must be in English. For non-English documents, please make ensure they are translated into English by an official translator.
3. Where to mail the above required documents?
Please mail the required documents to:
DBS Bank Ltd
T&O - SG CB Ops - Account & Channel Services
Attn: Judicial Management & Document Retrieval Team
2 Changi Business Park Crescent,
#07-05, DBS Asia Hub Lobby B,
Singapore 486029
Yes, we will require a Grant of Probate/Letters of Administration issued in the Singapore Court or a copy of the Grant of Probate/Letters of Administration issued by the foreign court and resealed in the Singapore Court. You may wish to obtain advice from a Singapore lawyer on the requirements for the application process in Singapore Court.
The company may update the signatories by submitting a Change of Mandate at https://www.dbs.sg/ibg-eforms/sg/changeofmandate.
More information on form-filling instructions and guides can be found on the DBS Corporate/SME Banking websites.
- For Corporate Banking:
- Click on Corporate Self Service under Company profile, or
- Click on Corporate Help & Support under Business profile
- For SME Banking:
- Click on SME Self Service under Company profile, or
- Click on SME Help & Support under Business profile