Authenticate transactions with your Digital Token

Learn how to authenticate your transactions using your Digital Token.

Banking Part of: Guides > Guide to your Digital Token

For digibank mobile transactions

  • Authentication is done seamlessly in the background.
  • You no longer have to wait for SMS OTPs or look for your physical token and just proceed with your transaction.

For digibank online, eNets and eCommerce* transactions

Your options to authenticate your transactions using your Digital Token:

* Note: We are upgrading our system for a better digital token authentication experience. Until further notice, you will receive an SMS OTP to complete your eCommerce payments at 3D Secure merchants instead of authenticating via your digital token.

Tap on push notification
Authenticate via Push Notification

3 steps to authenticate your transaction using your Digital Token
Click on the numbers to view screens.
1
2
3
Tap on Push Notification.
Verify your transaction and tap on Approve.
Your authentication is complete.



Authenticate via Push Notification

3 steps to authenticate your transaction using your Digital Token
Click on numbers to view screens.
1
2
3
Tap on Push Notification.
Verify your transaction and tap on Approve.
Your authentication is complete.
Note:
  • Push notifications may not be received if you are in a low network coverage area.
  • If you do not receive the push notification, Launch your digibank app instead.


Launch digibank app
Authenticate via digibank app

3 steps to authenticate your transaction using your Digital Token
Click on the numbers to view screens.
1
2
3
Launch your digibank app and tap on Digital Token. (Log in is not required)
Verify your transaction and tap on Approve. If you do not see this screen, click here.
Your authentication is complete.
digital token
approve on digital token
authenticated on digital token



Authenticate via digibank app

3 steps to authenticate your transaction using your Digital Token
Click on numbers to view screens.
1
2
3
Launch your digibank app and tap on Digital Token. (Log in is not required)
Verify your transaction and tap on Approve. If you do not see this screen, click here.
Your authentication is complete.


If you do not see the Approve button, usually due to poor internet connectivity, follow the steps below:

Authenticate via Enter OTP manually

3 steps to authenticate your transaction using your Digital Token
Click on the numbers to view screens.
1
2
3
Tap on Enter OTP manually on webpage. Launch your digibank app and tap on Digital Token. (Log in is not required)
Tap the Generate OTP button to generate a 6-digit OTP.
Enter the generated 6-digit OTP into the webpage as requested.



Authenticate via Enter OTP manually

3 steps to authenticate your transaction using your Digital Token
Click on numbers to view screens.
1
2
3
Tap on Enter OTP manually on webpage. Launch your digibank app and tap on Digital Token. (Log in is not required)
Tap the Generate OTP button to generate a 6-digit OTP.
Enter the generated 6-digit OTP into the webpage as requested.

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