digibot Services

Avoid waiting on the line! Did you know that our digibot is able to perform transactional requests like check pending transactions, check cheque status, enquire on reward points and many more?

Part of: Guides > Your Guide to digibank

Important information

  • Please ensure pop up blocker is disabled for authentication purpose.
  • Authentication via your iBanking login or Card & PIN is required before we proceed with your request.

How to use our digibot services

  • Launch our DBS digibot by clicking    at the bottom right of the page.
  • Type in your Request* and complete the Authentication Process.
  • Follow the Guided Conversation to process your requests instantly!

List of available services

Card Service Request Keywords - Type these keywords into our DBS digibot
Activate new card Activate Card
Activate / deactivate card for overseas use Overseas Use
Apply for credit card Apply Credit Card
Block and replace lost / damaged / expired card Replace Card
Cancel card Terminate Card
Cancel cashline Cancel Cashline
Unblock lost card Unblock Card
View available balance Credit Card Limit
Reduce credit card limit Reduce Credit Card Limit
View credit card transactions Credit Card Transactions
View debit card transactions Debit Card Transactions
View outstanding balance Outstanding Bill
View last payment Latest Payment Amount
View statement due date Due Date from my Statement
Change billing cycle Change Billing Cycle
Request for credit card or Cashline statements Request for Statement
Make bill payment Credit Card Bill Payment
Request for fee waiver Fee Waiver
Request credit balance refund Credit Balance Refund
View rewards points Check DBS points

Bank Service Request Keywords - Type these keywords into our DBS digibot
View account balance Account Balance
View deposit account transaction Check Account Transaction
Enquire on Remittance Status Remit Status
View cheque status Enquire Cheque Status
Request to stop a cheque Stop Cheque
Report a Scam Scam
Submit CRS / FATCA declaration CRS
Request deposit account statements Request for Statement
Convert bank account type Convert account
Enquire on digital token Digital Token
Enquire on PayLah! DBS PayLah
Enquire on PayNow PayNow
Enquire on SRS account SRS Account
Enquire on DBS remittance DBS Remit

Loan Service Request Keywords - Type these keywords into our DBS digibot
Request Home Loan - Partial Repayment Partial Repayment
Request Home Loan - Full Repayment Full Repayment
Request change in Home Loan Servicing Account Change Loan Servicing Account
Manage your Car Loan Car Loan
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