Manage Your Car Loan

Are you unsure of how to manage your car loan? Let us help you out! Learn how to retrieve important details about your car loan, including your outstanding payment amount, and discover the best methods for making payments.

Note: Effective December 10 2024, the Standard Terms and Conditions governing for Hire Purchase Agreements will be updated. Refer to the latest terms and conditions.

How to check your car loan information

You may check your car loan details listed below using our DBS digibot:

  • Payment Method Arrangement (Debit from DBS/POSB or Other Bank)
  • Giro Start Date
  • Payment Due Date
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Tap on located at the bottom right.
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Type car into the chat.
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Step 3
Select Existing Car Loan and complete the authentication using either your iBanking Login or Card & PIN.
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Step 4
Check your personal details and tap Continue if your details are correct.
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Step 5
Tap on My Car Loan Information to view details of your car loan.
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Step 6
Your car loan details will be displayed.

How to check and pay your full settlement amount

The service listed below can be found using our DBS digibot:

  • Check full settlement amount
  • Request a copy to show your car dealer
  • Pay full settlement amount from your DBS/POSB account
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Step 1
Tap on located at the bottom right.
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Type car into the chat.
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Step 3
Select Existing Car Loan and complete the authentication using either your iBanking Login or Card & PIN.
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Step 4
Check your personal details and tap Continue if your details are correct.
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Step 5
Tap on My Full Settlement Amount, read the important note and tap Proceed to check your outstanding car loan balance.
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Select the car loan account that you wish to check on.
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Select the date of redemption amount.
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Read the notes and tap Proceed.
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Your full settlement amount will be displayed.
Tap Yes if you would like to have a copy of your redemption advice.
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Step 10
If you wish to make a full payment, tap on Back to main menu.
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Step 11
Tap on Make Payment For My Car Loan.
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Select Full Settlement For Today to make a full repayment.


How to repay your car loan

There are various channels which you may repay your car loan with us. The most convenient method would be via DBS digibot.

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Step 1
Tap on located at the bottom right.
2
Step 2
Type car into the chat.
3
Step 3
Tap on Existing Car Loan, and complete the authentication using either your iBanking Login or Card & PIN.
4
Step 4
Check your personal details and tap Continue if your details are correct.
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Step 5
Tap on Make Payment for My Car Loan.
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Step 6
Select Monthly Instalment (One Time Payment) to make a monthly instalment payment.
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Log in to digibank online with your User ID & PIN.
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Complete the Authentication Process.
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Under Pay, click on Add GIRO Arrangement.
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Select the following accordingly

  • Billing Organisation: DBS CR-OPS Loan RPTY
  • Bill Reference: Hire Purchasing Agreement (e.g. HPR123456A)
  • Payment Limit: *Enter "0" for no payment limit.
  • My Account: Select your Account for GIRO Deduction.
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Verify your details and click Submit to complete the transaction.
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Your GIRO application request has been completed.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

Make make payments via other banks’ online banking (FAST Transfer).
Indicate the following beneficiary’s Details:
  • Bank name: DBS Bank
  • Account No: 0010011324
Please indicate your Hire Purchase Agreement no. (e.g. HPR123456A) in the comments or reference box.


How to request for statement of account

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Step 1
Tap on located at the bottom right.
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Step 2
Type car into the chat.
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Step 3
Tap on Existing Car Loan, and complete the authentication using either your iBanking Login or Card & PIN.
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Step 4
Check your personal details and tap Continue if your details are correct.
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Tap on My Car Loan Documents to request for statement of account.
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Select Request for statement of account and tap Continue if your mailing address is updated.
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Select the Car Loan account to request for statement.
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Type the year (e.g 2024) of the statement you would like to request.
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Review your details and tap Submit to complete your statement request.
Note:
Statement will be mailed to the registered mailing address as per bank record within 5 business days upon submission of request.


How to request for Hire Purchase Agreement

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Step 1
Tap on located at the bottom right.
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Step 2
Type car loan into the chat.
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Step 3
Tap on Existing Car Loan, and complete the authentication using either your iBanking Login or Card & PIN.
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Step 4
Check your personal details and tap Continue if your details are correct.
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Step 5
Tap on My Car Loan Documents to request for statement of account.
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Step 6
Select Request for my Hire Purchase Agreement and tap Continue if your mailing address is updated.
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Step 7
Select the Car Loan account to request for your Hire Purchase Agreement.
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Step 8
Review your details and tap Submit to complete your Hire Purchase Agreement request.
Note:
Hire Purchase Agreement will be mailed to the registered mailing address as per bank record within 5 business days upon submission of request.


Frequently Asked Questions

You will receive an update on your car loan application within 3 working days, provided that all documents are in order.
You can check for due dates and payment amounts by entering “My Car Loan information” via our digibot. You may also refer to the Hire Purchase Agreement.

You can check GIRO status by entering “My Car Loan Information” via our digibot.

Giro Setup Time:
  • DBS/POSB accounts: Setup is immediate.
  • Other Banks accounts: Processing time is at least 3 weeks.
    Please continue to use an alternative payment method (e.g., Digibank online) until you receive confirmation that your GIRO application has been approved.
Notes:
  • GIRO is not allowed for DBS Trust Minor/POSBkids Trust/POSBkids (personal)* / My Account*/ SAYE Accounts.
You can check for GIRO commencement date by entering “My Car Loan Information” via our digibot. For other bank account setups, a GIRO approval letter will be mailed to you. The monthly instalments will be debited from your account within 3 working days from your instalment due date.
We currently do not offer instalment due date reminders. As the instalment amounts are fixed and due on the same day each month, you can check these details by simply visiting our digibot and entering “My Car Loan Information”.
Yes, you can. However, there are fees and charges that may apply if you redeem your DBS Car Loan early:
  • 1% of the original loan amount
  • 20% of the remaining interest rebate.

Learn more about fees and charges.
FORM B will be released based on the mode of payment:
  • 1 working day for cash payment/fund transfer.
  • 2 working days for cheque/cashier’s order.
    Your Hire Purchase (HP) account will be closed 2 weeks after full payment.
The bank will release the vehicle ownership back to you. A final statement of account will be mailed to your registered mailing address within 10 business days.
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