Mobile Wallet Security Feature

What is this new Mobile Wallet security feature?
This new feature adds extra security for your DBS/POSB cards in Apple Pay, Samsung Pay, and Google Pay. You now need to activate the "Mobile Wallets" toggle in the digibank app (under Payment Controls) before adding your cards.
Why is this feature being introduced?
This feature protects you from mobile wallet phishing scams, where fraudsters try to add stolen card details to their own mobile wallets. Enabling this feature in your digibank app adds a verification step, confirming your intent and preventing unauthorised additions.
How does this feature work?

When you attempt to add your DBS/POSB card to a mobile wallet, you'll receive a notification prompting you to enable the “Mobile Wallets” toggle in the Payment Controls section of your digibank app (this toggle is off by default). After enabling it, you'll receive an OTP via SMS to complete the addition. The “Mobile Wallets” toggle will automatically turn off after 10 minutes, so please complete the process within this timeframe.

On your device, please remember to allow notifications from digibank app to receive push notifications:

  • Go to Settings on your mobile device
  • Select Notifications
  • Select digibank app
  • Tap Allow Notifications
Is this applicable to all contactless payments?
No. This feature only applies to adding your DBS/POSB cards to mobile wallets. Contactless payments made by tapping your physical card are not affected.
What if I already have my DBS/POSB card in a mobile wallet?
Your existing cards in mobile wallets will continue to work as normal. However, if you want to add your card to a new mobile wallet, you’ll need to enable the "Mobile Wallets" toggle first.
What is the 10-minute time limit for?
The 10-minute window provides ample time for you to add your card to the mobile wallet while enhancing security. It automatically deactivates the "Mobile Wallets" toggle after 10 minutes, preventing unauthorised access if you don't complete the card addition process.
What if I don't want to use mobile wallets?
This feature applies to adding cards to mobile wallets. You can continue using your physical card for contactless payments without enabling this feature.
Where can I find the Payment Controls in the digibank app?
You can find Payment Controls within the DBS/POSB digibank app – After logging in to digibank, go to More > Manage Cards & Loans > Payment Controls
What if I don’t have the digibank app?
You will need to download and install the DBS/POSB digibank app to access and manage this feature. You can find it on the Apple App Store, Google Play Store, or Huawei AppGallery. You’ll need to register for digibank if you haven't already.

General

Can I use Google Pay with my DBS/POSB Cards?

Yes, you can. DBS/POSB Cardmembers ("Cardmembers") can now use any eligible DBS/POSB Visa, American Express & Mastercard® Debit and Credit Card ("Card") with Google Pay to pay at in store merchants with Near Field Communication (NFC) contactless readers. You can use Google Pay anywhere you pay contactless.

Additionally, you can speed through checkout online with select merchants via Google Pay with just a few quick clicks in apps and on the web. No need to enter your payment info.

As a Cardmember, you can also get real-time notifications and details of your purchases when you use Google Pay. Notifications of your transactions made with Google Pay on your Card will be sent.

Which Cards and devices are eligible for Google Pay?

All DBS/POSB Visa, American Express & Mastercard® Credit and Debit Cards are eligible for Google Pay.

Google Pay works on Android devices running Android 7.0 or higher. To use Google Pay for in store payments, ensure that your device supports Near Field Communication (NFC) and Host Card Emulation (HCE) functions. You can make in-app or online payments with Google Pay even if your device does not have NFC capabilities.

How many cards can I add to my Google Pay?

You may add multiple eligible DBS/POSB Cards to your Google Pay on each device. To ensure that you are receiving the many benefits of DBS/POSB Cards, be sure to always select a DBS/POSB Card when paying with Google Pay.

Can I add my Card to more than one Google Pay app on separate devices?

Yes, you may add your eligible DBS/POSB Visa, American Express & Mastercard® Credit and Debit Card to multiple devices, but you will need to set your Card up on each device separately.

How do I pay with Google Pay?

To pay with Google Pay, you must first add your eligible Card(s) to the Google Pay app on your compatible Android device.

At a store with Near Field Communication (NFC) contactless readers, simply:

  1. Unlock your phone from its locked status.
  2. Place your phone over a contactless reader. You do not even need to open the app.
  3. You will see a tick mark on the screen and your device will subtly vibrate and emit a soft tone to indicate successful payment.

A notification of your Google Pay transaction will also be sent to you.

With Google Pay, you can pay with a few quick clicks in apps and on the web with select merchants and speed through checkout online. No need to enter your payment info.

How secure is a Google Pay transaction?

Like all Google products, Google Pay comes with strong security protections at its core to continuously and automatically safeguard your account and personal data from security threats. And when you pay in stores, it shares a virtual account number instead of your real card details with the merchant. In other words, it’s got your back so your real card details stay safe.

If your phone is ever lost or stolen, you can lock and erase it from anywhere with Find My Device.

Can I take advantage of DBS/POSB Offers using Google Pay?

When you use your DBS/POSB card with Google Pay, you’ll continue to enjoy all the same rewards, benefits, and protection that come with it. To learn more about eligibility and enrolling in offers, please visit https://rewards.dbs.com.

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