Help & Guidance

FAQs – Upgrading or Changing Cards


How do I upgrade? Can I go from Gold to Platinum?

Yes – as long as you stay with the same card. For example you can go from Visa to Visa Gold or Visa Platinum. Just write to us. Include your card account number, signature and copies of your latest income documents (Income Tax Notice of Assessment, IR8A, a computerised payslip or employer's letter). If it’s approved, your new card will be with you within 2 weeks.


Can I change to a different card?

Yes, but because each card has different terms you have to apply again. It’s up to you whether you want to cancel your old card or keep it.