|新加坡||(65) 6327 2288|
星期一，上午 6:30 时至星期六，上午 6:30 时。
关于账户与一般查询，可于每周一至周五早上8时30分至下午6时间 (公共假期除外) 向我们拨电询问。For queries relating to closure of dormant account, please refer to the FAQ
|泰国||(66) 2857 7928|
|星期一至五，上午 8 时至下午 5 时 30 分 (泰国时间)|
滨海林荫道十二号, #10-01 新加坡邮区 018982
At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.
You may contact us via email (firstname.lastname@example.org) or at (65) 6327 2288 to provide comments on our products and services.
We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.
We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint.
If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.
Financial Industry Disputes and Resolution Centre Ltd (FIDREC)
Details can be found on www.fidrec.com.sg