与我联络

需要协助吗?请从下列四种途径:

 

1.常见问题

我们在「有用资料」页面中,准备了一套全面的常见问题清单为您解答经常遇到的问题。

 

2. 以电邮联络

您可透过电子邮件向我们索取资料或作其他查询。

新加坡办事处: info-sg@dbsvonline.com
泰国办事处: dbsvonline@th.dbs.com

 

3.以电话联络

我们的客户服务中心热线:
新加坡 (65) 6327 2288

星期一,上午 6:30 时至星期六,上午 6:30 时。

关于账户与一般查询,可于每周一至周五早上8时30分至下午6时间 (公共假期除外) 向我们拨电询问。

For queries relating to closure of dormant account, please refer to the FAQ

或前往我们的帮助与支援页面参阅完整指南。

泰国 (66) 2857 7928
星期一至五,上午 8 时至下午 5 时 30 分 (泰国时间)

 

4.以邮寄联络

新加坡 邮寄地址:
滨海湾金融中心商业大楼第三座
滨海林荫道十二号, #10-01 新加坡邮区 018982


We’re here for you

At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.

  1. Share your feedback or concerns

You may contact us via email (info-sg@dbsvonline.com) or at (65) 6327 2288 to provide comments on our products and services.

  1. Receive timely updates

We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.

We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint.     

  1. Resolve your concerns

If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.

Financial Industry Disputes and Resolution Centre Ltd (FIDREC)
Details can be found on www.fidrec.com.sg