Your customers will be able to setup or terminate a direct debit arrangement via eGIRO through your website.

As of 8 Nov 2021, there are 8 participating banks: DBS Bank, Bank of China, HSBC, ICBC, Maybank, OCBC, Standard Chartered Bank and UOB. Your customers can select eligible accounts held with these participating banks for the setup of the GIRO arrangement digitally.

Your customers will initiate the setup request directly via your website where they will need to select which of the participating banks they hold an account with that they wish to be debited for payments to you. Upon selection, your customer will be redirected to the relevant bank’s login page to authenticate themselves using their internet banking credentials and select the account number. Upon successful completion, you and your customer will be notified of the outcome of the setup request and you will be able to start performing collections from your customer’s account.

Your customer will need to establish a banking relationship with one of the participating banks in order to setup a direct debit via eGIRO.

You can start collecting from your customer via GIRO or FAST as soon as the setup has been completed.

All participating banks have enabled their retail consumers to set up a direct debit arrangement via eGIRO. For corporate customers, please check with the participating bank directly.

For DBS corporate customers looking to set up a direct debit arrangement with an eGIRO participating billing organisation, please refer to the guide below on how you can seamlessly apply and monitor the status of your requests. Do note that DBS IDEAL entitlements and associated authorisation policy will apply.

Corporate Direct Debit Authorisation Guidebook