There is no where in the DBS Rewards or DBS iBanking websites I can find for me to enter in my Krisflyer account number. Am very frustrated after having tried for the last hour. @HeyAnna please advise. And no I am not trying to use the KrisFlyer Miles Auto Conversion Programme.
When I click on Redeem it prompts this empty fields error message. However I do not see any empty fields at any point in the redepmtion process.
Empty Fields Error.jpg
When selecting the product, the T and Cs says to log into DBS iBanking -> "cards" -> "redeem rewards" to enter in KrisFlyer miles account details.
However, when I follow that instruction, the ibanking page tells me to go to the DBS Rewards website. This customer journey you've designed has me and, judging by the multiple posts about this topic, many others going in circles and only brings frustration.
iBank Cards Redeem.jpg