At a Glance

Authenticating eCommerce payments at 3D-Secure merchants will soon be simpler and more secure. Instead of an SMS OTP, you will receive a push notification to complete the authentication via your DBS Digital Token.

It's secure

Protected with enhanced encryption, the DBS Digital Token allows you to shop online safely, wherever you are.

It's simpler

Instead of an SMS OTP, you will receive a push notification to complete the authentication via your DBS Digital Token. Just tap to approve.

 

Authenticate your transactions with just a tap of a button

Tap on the push notification sent to your DBS digital token to authorise the transaction.

Tips:

  1. Ensure your Digibank app is updated.
  2. Ensure you’re connected to the Internet.
  3. Enable push notifications.

New authentication journey

 

Frequently Asked Questions

3D-Secure merchants

3D Secure is created by EMV which involves Europay, Mastercard and Visa to further secure CNP (Card-holder Not Present) transactions over the Internet.


This simple service enables buyers to validate transactions made over the internet by requesting a push notification sent via your DBS Digital Token. It helps protect customers against fraudulent use by unauthorised individuals.

Setting up the Digital Token

Simply set-up the Digital Token on your device during your first login or go to More Services -> Manage Digital Token on your digibank app. For more details, refer to the set-up process here


No, you do not need to setup or re-setup digital token again.


Simply set-up the Digital Token on your new device on your first login. Kindly refer to the set-up process here

Upon successful setup, the digital token on your previous mobile device will automatically be deleted. 


You may go to our Video Teller Machines (VTM), which operates 24/7, to manage your Digital token settings.

Using the Digital Token

To authenticate your online purchases, either tap on the push notification sent to your mobile phone, or tap on the digibank/iWealth app icon. Once the app is launched, tap the button “Tap to approve” to complete your authentication.


Please enable push notification on your mobile phone and ensure stable network connectivity.

You can enable notification in one of the following ways:

For IOS devices:

Step 1: Access Settings > Select Notifications

Step 2: Select digibank/iWealth app > Turn on Notifications

For Android devices:

Step 1: Access Settings > Select Apps & Notifications

Step 2: Select Notifications > Select App Notifications

Step 3: Select digibank/iWealth app > Turn on Notifications


You can authenticate your transaction by generating OTP manually from Digital Token.

Simply follow the steps below:

  • Launch your digibank.
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

Yes, you can authenticate your transaction by generating OTP manually from Digital Token.

Simply follow the steps below:

  • Launch your digibank.
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

While traveling, your mobile device may not have internet access.

You can still authenticate your transaction by generating the OTP manually from Digital Token.

Here’s how:

  • On the authentication page, please click on "Enter OTP manually".
  • Launch your digibank.
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

As a registered Digital Token user, you’ll be prompted to authenticate with Digital Token for all online 3D Secured transactions.

However, there’s an option to switch back to SMS OTP in the event that you’ve encountered any issues with the Digital Token. Simply select ‘Send SMS OTP’ when prompted.


No, once you’ve opted out of Digital Token, you’ll not be able to use Digital Token for all services.
 

More questions on Digital Token? Find out more here.

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