That is how fast and easy for you to get your account transactions and apply for loans and get it instantly approved and credited to your account

At a Glance

With our digibot, you can check out DBS products and services easily. Have digibot ready at your fingertips, ready to address your banking queries.

Instant
24/7 availability and be connected to live chat agent upon request

Secure
2FA authentication required to access account queries and personal information is

Easy access
Available in digibank mobile, iWealth, DBS / POSB public websites and digibank online

 

Features

Here are some of the key features what DBS digibot can do for you.

Instant approval on loan application

Digibot can take you through the process seamlessly by just asking a few questions for loan applications. Upon approval, funds will be credited instantly.

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Manage your account and retrieve transactions anytime

Digibot can retrieve your transaction history, account information and make transfers between accounts.

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Get your card related issues resolved on-the-spot

Skip the wait on the hotline or branch, simply type your request on digibot and it will resolve your problems!

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What’s more, DBS digibot can assist you with a wide range of other services and we are constantly bringing more services onboard!

 

Security

Your security is our top priority and we have enabled the same login security mechanisms as digibank online and mobile. With these in place, digibot will be able to assist you on confidential account queries without compromising on security.

2FA authentication is required to access confidential banking information

 

All sensitive information such as personal, bank and card details will be encrypted during the chat

 

 

FAQs

Acquisition related features

  1. Personal Loan Application
  2. Balance Transfer Application
  3. Credit Card Add-On
  4. My Preferred Payment Plan (MP3) for Deposit account

Servicing related features

  1. Credit Card Activation
  2. Credit Card Block / Unblock
  3. Overseas Mag Stripe Activation / Deactivation
  4. Card Replacement
  5. Credit Card Transaction Inquiry
  6. Rewards Enquiry
  7. Cheque Enquiry / Block
  8. Charge Dispute *coming soon*

Live Chat with Customer Service Agent

For sensitive account-related matters, you will be prompt to login to your DBS digibank to perform the transactions or speak with our friendly Live Chat service team.

Initiate a chat with a customer service agent by typing “I want to talk to agent”


We try our best to provide for you. You will be redirected to speak with our friendly Live Chat service team.


Live Chat is available day and night, 24/7


Yes in order to serve you better and access to sensitive account-related matters, you will be prompt to login details.


The guided conversation is only available on DBS websites and digibank online after postlogin / authenticated environment. It will be available on digibank mobile in 2020.


A guided conversation provides targeted questions to identify and fulfil your specific Job-to-be-Done based on your responses to intermediate questions.

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