Tokens are going 100% digital from April 2021

Set up your Digital Token to continue banking online, seamlessly.

Tokens are going 100% digital from April 2021

 

At a Glance

Still fiddling with a physical token? Skip the hassle with DBS Digital Token. Now improved to make banking safer, easier, and totally hassle-free. Just tap to get your transactions approved. No fuss, no stress.

Authenticate on the go

Just one tap to verify your digibank online, eCommerce, and D2Pay (eNets) transactions.

More secure for your peace of mind

Your Digital Token is data encrypted and enabled on only one phone, yours.


Here's how you can bank hassle-free with DBS Digital Token:

 

One tap to approve them all.

No more waiting for SMS OTPs, no physical token, and nothing to remember or enter. Just one tap to approve — every time you invest, shop, pay, and transfer. Even when you’re on the go.

 
 

Convenient. All the time.

Using the digibank mobile app? Your transaction approval works in the background, so you don’t have to do anything. And you can still get OTPs even when you’re offline (while travelling or have no network connection). No hassle, no worries.

 
 

Secure. Only works on your phone.

With authentication alerts, you’ll know within seconds if anyone tries to transact with your account.

 
 

One less item in the trash.

Physical tokens usually last 5 years, or less if it’s damaged or misplaced. Switch to a Digital Token, and that’s one less e-waste in the bin when the battery runs out.

 
 

One quick set-up in 3 steps

Setting up your DBS Digital Token is easy. See how simple it is to set up your Digital Token:

 
 

Other set up methods:

Setting up Digital Token via other means? Click here to find out more.

Not on digibank mobile yet? Download it today.

     

 

Frequently Asked Questions


Replacing Your Physical Token with a Digital Token

Yes, you will be required to set up your Digital Token to log in to digibank online or mobile to authenticate your banking transactions. The Physical Token will cease to be in use from April 2021 as part of our plans to make banking more seamless.

With the Digital Token, you can authenticate your banking transactions on-the-go with just 1 tap, without having to carry along a Physical Token or wait for SMS OTPS.

You can learn more about how to download and set up your Digital Token here.

No, the Physical Token will cease to be in use from April 2021 as part of our plans to make banking more seamless. This means that you will require a Digital Token to log in to digibank online or mobile services to authenticate your banking transactions. You can learn more about how to download and set up your Digital Token here

Yes, you are still able to use your Physical Token on DBS Vickers trading platform. Alternatively, you may use SMS OTP for most transactions on DBS Vickers. Please update your mobile number if you do not have a mobile number registered with DBS Vickers or your mobile number has changed.

The Physical Token will not be replaceable from  February 2021. You may request for a Vickers token if you require one. To request for a Vickers token, please call (65) 6327 2288.

The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.

You’re just a few steps away from using the Digital Token.

1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery

2.Launch your digibank and tap on the Digital Token icon on the homepage.

3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.

To learn more, click here

Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.

Yes, the Digital Token is built with global security standards as part of our multi-layered authentication to give you peace of mind. The Digital Token is enabled on only one device, your smartphone, which is protected by your phone lock and your banking User ID and PIN. ​

To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.

Digital Token Users

 

Setting up the Digital Token

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

No. For security, each customer can only have one device with a Digital Token.

You can still set up your Digital Token under “More” services and tapping on “Manage Digital Token” tile.

Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”. Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.

To set up your Digital Token:
  • Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”.
  • Tap on “My physical token is damaged/lost” link to request for a registration code.

  • A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
  • Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
  • Enter the registration code and follow on-screen instructions.

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.
 

Using Digital Token

For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication



and/or

2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication



Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

For Internet Banking transactions, please relaunch your app and try to submit your transaction again.

Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select on “Digital Token” icon on the dashboard
  • Tap the button to generate a 6-digit OTP
  • Enter 6-digit OTP as requested

If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select the “Digital Token” icon
  • Tap “Generate OTP” for a 6-digit OTP
  • Enter the 6-digit OTP to your webpage

For mobile banking, all you need is any Apple device with iOS9.0 or higher, or an Android device running v5.0 or higher. We recommend to use higher versions for more optimised experience.
*Note: digibank mobile app is not supported for usage on tablets

For Android Devices only:
When using the DBS mobile banking apps on your Android device, you may experience a pop-up message that requests access to certain features. This request is required for you to perform particular banking capabilities.

Below are examples of permissions requested and why they are necessary:

  • Location permissions are necessary to determine your current location to display nearby DBS/POSB locations/ATMs and provide mapping directions, and to provide you contextual marketing notifications
  • Photos, Media, Files and Camera permissions are necessary to use the personalisation and upload application document feature
  • Contact permissions are necessary for PayNow and Top Up Prepaid Mobile
  • Device ID and call information permissions are necessary for usage of digital token and push notifications

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.
 

General Questions

App permissions are necessary to access selected banking services on digibank.

Below are some examples of permissions requested:

  • Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
  • Contact permissions are needed when performing a PayNow transfer.
  • Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.

By allowing access, the app does not use the permissions to store contacts or images found in the device.

For the digibank app on your Android device, the permissions are required upon first launch of the app.

We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.

Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

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