With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.
No. For security, each customer can only have one device with a Digital Token.
- Tap on “My physical token is damaged/lost” link to request for a registration code.
- A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
- Upon receipt of the registration code, log in to digibank and tap on “Set up now”.
- Enter the registration code and follow on-screen instructions.
The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.
If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank app on the new device.
Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.
For digibank mobile transactions, authentication is done seamlessly in the background.
For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:
1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication
and/or
2) Launch digibank app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication
Please ensure that you have enabled push notification and allowed permissions for digibank app to send you such notifications.
For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” > turn on “Allow Notifications”.
For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” > turn on notifications.
Note: Push notifications may not be received if you are in a low network coverage area.
Please download the digibank app onto your new device. You will then be prompted to set up your Digital Token when you first log in.
Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.