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All About Your Digital Token
At a Glance
A Digital Token is required to authenticate your online, mobile and D2Pay (eNets) transactions. This includes making payments, adding new payees and updating contact details.
How to Set Up your Digital Token
Step 1: Download digibank or iWealth app
For DBS digibank users
1. Download and log in to digibank
For DBS iWealth users
1. Download and log in to DBS iWealth
Step 2: Perform a one-time registration
A. If you are a new customer without a DBS Secure Device (Physical token)
For customers who have opted for the DBS Secure Device, please refer to FAQ below.
Frequently Asked Questions
Digital Token Users
Setting up the Digital Token
Why am I asked to do a re-setup for Digital Token?
Why did I not see a prompt to setup Digital Token?
I am asked to use a physical token, but do not have one. How can I set up?
How long am I given to set up the Digital Token?
You are given 90 days to set up your Digital Token. After 90 days, you can set up Digital Token again by clicking Manage Digital Token in the More Services tab in digibank.
What should I do if I do not see the "Approve" button?
You can authenticate your transaction manually with an OTP generated from Digital Token.
Simply follow the steps below:
- On Internet Banking, please click on "Enter OTP manually".
- Launch your digibank or iWealth app (Login not required).
- Select the Digital Token icon located in the pre-login screen.
- Tap the “Generate OTP” button to generate a 6-digit OTP.
- Enter 6-digit OTP where required.
Can I set up my Digital Token on multiple devices?
What happens if I lose/switch mobile devices?
Upon successful setup, the Digital Token on your previous mobile device will automatically be deregistered.
How can I opt out of the Digital Token?
Using Digital Token
How to authenticate banking transactions with the Digital Token?
For digibank online transactions, either tap on the push notification sent to your mobile phone, or tap on the digibank app icon. Once the app is launched, tap the “Approve” button to complete your authentication.
What should I do if I do not see the "Approve" button?
Simply follow the steps below:
- On Internet Banking, please click on "Enter OTP manually".
- Launch your digibank or iWealth app (Login not required).
- Select the Digital Token service located in the left-hand Menu.
- Tap the button to generate a 6-digit OTP.
- Enter 6-digit OTP into where required.
How to enable push notifications?
If you did not receive push notification, you can tap on the digibank app icon on your device. Once the app is launched, you may continue to complete your authentication by tapping the onscreen "Approve" button.
Alternatively if you do not see any "Approve" button, you can authenticate your transaction manually with an OTP generated from Digital Token by taking the following steps:
- On Internet Banking, please click on "Enter OTP manually".
- Launch your digibank or iWealth app (Login not required).
- Select the Digital Token icon located in the pre-login screen.
- Tap the “Generate OTP” button to generate a 6-digit OTP.
- Enter 6-digit OTP where required.
How do I use the Digital Token when I’m overseas?
You can still authenticate your transaction manually with an OTP generated from Digital Token.
You can authenticate your transaction manually with an OTP generated from Digital Token by taking the following steps:
- On Internet Banking, please click on "Enter OTP manually".
- Launch your digibank or iWealth app (Login not required).
- Select the Digital Token service located in the left-hand Menu.
- Tap the button to generate a 6-digit OTP.
- Enter 6-digit OTP into where required.
What is a high risk transaction?
For your security, an additional verification using email OTP is required when you perform your first high risk transaction, after setting up the Digital Token.
To safeguard your interest, if you are logging in with Face/Touch ID, an additional verification using your iB login PIN is required for all subsequent high risk transactions.
It is recommended that you only have your own biometrics stored as any face or fingerprint stored on your mobile device can be used to access digibank or iWealth app.
What is the minimum specification required to use Digital Token?
For mobile banking, all you need is any Apple device with iOS9.0 or higher, or an Android device running v5.0 or higher.
For Android Devices only:
When using the DBS mobile banking apps on your Android device, you may experience a pop-up message that requests access to certain features. App permissions are necessary to access selected banking services on digibank.
Below are examples of permissions requested and why they are necessary:
- Location permissions are necessary to determine your current location to display nearby DBS locations/ATMs and provide mapping directions, and to provide you contextual marketing notifications.
- Photos, Media, Files and Camera permissions are necessary to use the personalisation and upload application document feature.
- Contact permissions are necessary for PayNow and Top Up Prepaid Mobile.
- Device ID and call information permissions are necessary for usage of Digital Token and push notifications.
For the digibank app on your Android device, the permissions are required upon first launch of the app. By allowing access, the app does not use the permissions to store contacts or images found in the device.
We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.
Token Registration
How do I register my new DBS Secure Device?
Please register your new DBS Secure Device immediately in 4 simple steps:
STEP 1: Access digibank at dbs.com.sg / posb.com.sg or via digibank mobile app.
STEP 2: Enter your User ID and PIN.
STEP 3: When prompted: Key in the registration code found in the letter that came with your DBS Secure Device or Click on 'Get code via SMS' onscreen for us to resend you the registration code.
STEP 4: Follow onscreen instructions to register your device.
Alternatively, you can register by selecting "iB Secure Device Registration" under service request.
I need a new DBS Secure Device as my existing device is faulty/I have misplaced or lost my device. How can I obtain a replacement?
You may submit your request via digibank (see steps below) , visit our Video Teller Machine (VTM)/branch or call our Contact Centre. The token will be mailed to you within 3 – 5 working days.
For courier requests, courier related fees will be borne by customers. Courier fees will vary from country to country and where applicable, custom duty fees may be imposed by in-countries' custom.
Alternatively, set-up your Digital Token to transact instantly at no cost!
digibank Online
STEP 1: Log in to digibank online
STEP 2: Go to "Request" on the top navigation menu and select "More Requests"
STEP 3: Select "iB Secure Device Replacement" from "Other Services" to complete your request
digibank Mobile
STEP 1: Log in to digibank mobile app.
STEP 2: Click on "Settings" > "Request New iB Secure Device"
* This service is only available for first-time token replacement. Your existing device will be terminated upon submission of the request. You may not be able to perform certain transactions until you have received and registered your new device.
General Questions
I lost/threw away the letter that came with my device and I do not have the Registration Code. What do I do now?
What happens if the DBS Secure PIN generated by the device is not accepted when I attempt to log in to my account or performing transactions?
Your secure device is a sensitive electronic device that can be affected by many factors including temperature fluctuations, humidity, and undue stress. This may lead to the device to temporarily de-synchronise, causing the DBS Secure PIN to be rejected by our system.
Should this happen, simply press the DBS logo button again to generate the next consecutive DBS Secure PIN, which can then be used to re-attempt login.
What is the lifespan of the device?
Is there a device replacement fee?
There is a device replacement fee of S$20 (Nett). Alternatively, you can set up your Digital Token to transact instantly free of charge.
Is there any other fee?
There is no other fee unless you request for the device to be couriered. Courier fees of S$20 and S$30 will be charged for local and overseas* respectively.
*Where applicable, custom duties fee may be imposed by in-countries' custom.
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