Tokens are going digital from April 2021

Set up your Digital Token to continue banking online, seamlessly.

Tokens are going digital from April 2021

 

At a Glance

Still fiddling with a physical token? Skip the hassle with DBS Digital Token. Now improved to make banking safer, easier, and totally hassle-free. Just tap to get your transactions approved. No fuss, no stress.

Authenticate on the go

Just one tap to verify your digibank online, eCommerce, and D2Pay (eNets) transactions.

More secure for your peace of mind

Your Digital Token has enhanced encryption and dynamic in-built security to give you layered protection. It’s also protected by your phone lock, User ID and PIN or Face/Touch ID.

Note: Tokens are going digital in 2021. We understand some of you may need more time to make the switch and so we are extending the transition period for you.

Here's how you can bank hassle-free with DBS Digital Token:

 

One tap to approve all banking matters.

No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.

 
 

Easy on your data.

It takes less data than a chat message. Even when there’s poor Internet connection, you can still get a manual OTP on your Digital Token for transactions like PayNow transfers or bill payments. Phew!

 
 

Safe even when your phone is gone.

Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint. So if your phone is misplaced, don’t worry – just contact us immediately to deregister your Digital Token.

 
 

Go green as you bank on the go.

16,000 physical tokens are replaced each month. Switch to Digital Token now and reduce e-waste for the planet. Remember to recycle your physical token at the nearest e-waste collection point.

 
 

One quick set-up in 3 steps

Setting up your DBS Digital Token is easy. See how simple it is to set up your Digital Token:

 
 

Other set up methods:

Setting up Digital Token via other means? Click here to find out more.

Not on digibank mobile yet? Download it today.

     

 

Frequently Asked Questions


Replacing Your Physical Token with a Digital Token

Tokens are going digital in 2021. We understand some of you may need more time to make the switch and so we are extending the transition period for you.

Yes, you will still be able to use your Physical Token for the DBS Vickers trading platform till 23 April 2021. Effective from 24 April 2021, all 2-Factor authentication on DBS Vickers trading platform and mTrading will be done via SMS OTP only. Customers must have a valid mobile number registered with DBS Vickers prior to 24 April 2021 to avoid any disruptions to trading activities.  Learn More

The Physical Token will not be replaceable by DBS Bank from February 2021. Effective from 24 April 2021, all 2-Factor authentication on DBS Vickers trading platform and mTrading will be done via SMS OTP only. Customers must have a valid mobile number registered with DBS Vickers prior to 24 April 2021 to avoid any disruptions to trading activities.  Learn More

The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.

You’re just a few steps away from using the Digital Token.

1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery

2.Launch your digibank and tap on the Digital Token icon on the homepage.

3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.

To learn more, click here

Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.

Yes, the Digital Token is built with global security standards as part of our multi-layered authentication to give you peace of mind. The Digital Token is enabled on only one device, your smartphone, which is protected by your phone lock and your banking User ID and PIN. ​

To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.

Digital Token Users

 

Setting up the Digital Token

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

No. For security, each customer can only have one device with a Digital Token.

You can still set up your digital token in a few simple steps:​

  1. Launch your digibank app​
  2. Tap on the Digital Token icon ​
  3. Tap on the "Set Up Now" button



Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.

To set up your Digital Token
  • Tap on “My physical token is damaged/lost” link to request for a registration code.

  • A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
  • Upon receipt of the registration code, log in to digibank and tap on “Set up now”.
  • Enter the registration code and follow on-screen instructions.

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.
 

Using Digital Token

For digibank mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication



and/or

2) Launch digibank app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication



Please ensure that you have enabled push notification and allowed permissions for digibank app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

For Internet Banking transactions, please relaunch your app and try to submit your transaction again.

Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank app (Log in is not required)
  • Select on “Digital Token” icon on the dashboard
  • Tap the button to generate a 6-digit OTP
  • Enter 6-digit OTP as requested

If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank app (Log in is not required)
  • Select the “Digital Token” icon
  • Tap “Generate OTP” for a 6-digit OTP
  • Enter the 6-digit OTP to your webpage

For mobile banking, all you need is any Apple device with iOS9.0 or higher, or an Android device running v5.0 or higher. We recommend to use higher versions for more optimised experience.
*Note: digibank mobile app is not supported for usage on tablets

For Android Devices only:
When using the DBS mobile banking apps on your Android device, you may experience a pop-up message that requests access to certain features. This request is required for you to perform particular banking capabilities.

Below are examples of permissions requested and why they are necessary:

  • Location permissions are necessary to determine your current location to display nearby DBS/POSB locations/ATMs and provide mapping directions, and to provide you contextual marketing notifications
  • Photos, Media, Files and Camera permissions are necessary to use the personalisation and upload application document feature
  • Contact permissions are necessary for PayNow and Top Up Prepaid Mobile
  • Device ID and call information permissions are necessary for usage of digital token and push notifications

Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.
 

General Questions

App permissions are necessary to access selected banking services on digibank.

Below are some examples of permissions requested:

  • Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
  • Contact permissions are needed when performing a PayNow transfer.
  • Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.

By allowing access, the app does not use the permissions to store contacts or images found in the device.

For the digibank app on your Android device, the permissions are required upon first launch of the app.

We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.

Please download the digibank app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

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