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Tokens are going digital from April 2021
At a Glance
Note: Tokens are going digital in 2021. We understand some of you may need more time to make the switch and so we are extending the transition period for you.
Features & Benefits
Here's how you can bank hassle-free with DBS Digital Token:
One tap to approve all banking matters.
No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.
Easy on your data.
It takes less data than a chat message. Even when there’s poor Internet connection, you can still get a manual OTP on your Digital Token for transactions like PayNow transfers or bill payments. Phew!
Safe even when your phone is gone.
Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint. So if your phone is misplaced, don’t worry – just contact us immediately to deregister your Digital Token.
Go green as you bank on the go.
16,000 physical tokens are replaced each month. Switch to Digital Token now and reduce e-waste for the planet. Remember to recycle your physical token at the nearest e-waste collection point.
One quick set-up in 3 steps
Setting up your DBS Digital Token is easy. See how simple it is to set up your Digital Token:
Other set up methods:
Setting up Digital Token via other means? Click here to find out more.
Not on digibank mobile yet? Download it today.
Frequently Asked Questions
Replacing Your Physical Token with a Digital Token
Can I continue using Physical Token from April 2021?
Can I continue to use Physical Token for my DBS Vickers online trading account after 1 Feb 2021?
Yes, you will still be able to use your Physical Token for the DBS Vickers trading platform till 23 April 2021. Effective from 24 April 2021, all 2-Factor authentication on DBS Vickers trading platform and mTrading will be done via SMS OTP only. Customers must have a valid mobile number registered with DBS Vickers prior to 24 April 2021 to avoid any disruptions to trading activities. Learn More
I am only using my Physical Token because I need the token for my Vickers account. Can I have my token replaced?
The Physical Token will not be replaceable by DBS Bank from February 2021. Effective from 24 April 2021, all 2-Factor authentication on DBS Vickers trading platform and mTrading will be done via SMS OTP only. Customers must have a valid mobile number registered with DBS Vickers prior to 24 April 2021 to avoid any disruptions to trading activities. Learn More
Can I still request for a replacement Physical Token from 01 February 2021
The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.
How do I set up Digital Token?
You’re just a few steps away from using the Digital Token.
1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery
2.Launch your digibank and tap on the Digital Token icon on the homepage.
3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.To learn more, click here
I only use online banking. Do I need to download the digibank app to set up Digital Token?
Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.
Is the Digital Token secure?
How do I dispose of my Physical Token?
To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.
Digital Token Users
Setting up the Digital Token
Why should I set up Digital Token?
With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.
Can I set up my Digital Token on multiple devices?
No. For security, each customer can only have one device with a Digital Token.
I used to see the prompt to set up my Digital Token, but I no longer see it. How do I go about setting up my Digital Token?
You can still set up your digital token in a few simple steps:
- Launch your digibank app
- Tap on the Digital Token icon
- Tap on the "Set Up Now" button
My physical token is damaged/lost, how do I set up my Digital Token? (if you have an email registered with DBS)
Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.
My physical token is damaged/lost, how do I set up my Digital Token? (if you do not have an email registered with DBS)
- Tap on “My physical token is damaged/lost” link to request for a registration code.
- A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
- Upon receipt of the registration code, log in to digibank and tap on “Set up now”.
- Enter the registration code and follow on-screen instructions.
I have not received the registration code. However, when I log in to digibank, I am prompted to set up my Digital Token. What do I do?
The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.
Why am I asked to set up my Digital Token again when I have set it up before?
If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank app on the new device.
Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.
I encountered difficulties while setting up Digital Token. What should I do?
Using Digital Token
How do I authenticate transactions with my Digital Token?
For digibank mobile transactions, authentication is done seamlessly in the background.
For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:
1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication
2) Launch digibank app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication
I did not receive a push notification to authenticate my transaction?
Please ensure that you have enabled push notification and allowed permissions for digibank app to send you such notifications.
For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” > turn on “Allow Notifications”.
For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” > turn on notifications.
Note: Push notifications may not be received if you are in a low network coverage area.
I do not see the “Approve” button after tapping on Digital Token icon to approve my transaction. What should I do?
For Internet Banking transactions, please relaunch your app and try to submit your transaction again.
Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank app (Log in is not required)
- Select on “Digital Token” icon on the dashboard
- Tap the button to generate a 6-digit OTP
- Enter 6-digit OTP as requested
How do I use Digital Token if my mobile device does not have internet access overseas?
If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank app (Log in is not required)
- Select the “Digital Token” icon
- Tap “Generate OTP” for a 6-digit OTP
- Enter the 6-digit OTP to your webpage
What is the minimum operating system required on a device for Digital Token?
digibank apps are compatible with operating system (OS) versions Apple 12.0, Android 9.0 and above. For optimal app stability and security, please ensure that you update your device OS to the latest version. For more information, click here.
I have encountered difficulties while using my Digital Token, what do I do?
Why does the mobile banking app require app permissions?
App permissions are necessary to access selected banking services on digibank.
Below are some examples of permissions requested:
- Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
- Contact permissions are needed when performing a PayNow transfer.
- Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.
By allowing access, the app does not use the permissions to store contacts or images found in the device.
For the digibank app on your Android device, the permissions are required upon first launch of the app.
We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.
What happens if I lose/switch mobile devices?
Please download the digibank app onto your new device. You will then be prompted to set up your Digital Token when you first log in.
Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.
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