500
Tokens are going 100% digital from April 2021
At a Glance
Still fiddling with a physical token? Skip the hassle with DBS Digital Token. Now improved to make banking safer, easier, and totally hassle-free. Just tap to get your transactions approved. No fuss, no stress.
Here's how you can bank hassle-free with DBS Digital Token:

One tap to approve them all.
No more waiting for SMS OTPs, no physical token, and nothing to remember or enter. Just one tap to approve — every time you invest, shop, pay, and transfer. Even when you’re on the go.
Convenient. All the time.
Using the digibank mobile app? Your transaction approval works in the background, so you don’t have to do anything. And you can still get OTPs even when you’re offline (while travelling or have no network connection). No hassle, no worries.


Secure. Only works on your phone.
With authentication alerts, you’ll know within seconds if anyone tries to transact with your account.
One less item in the trash.
Physical tokens usually last 5 years, or less if it’s damaged or misplaced. Switch to a Digital Token, and that’s one less e-waste in the bin when the battery runs out.


One quick set-up in 3 steps
Setting up your DBS Digital Token is easy. See how simple it is to set up your Digital Token:
Other set up methods:
Setting up Digital Token via other means? Click here to find out more.
Not on digibank mobile yet? Download it today.
Frequently Asked Questions
Replacing Your Physical Token with a Digital Token
Does this mean that I will not be able to access digibank online and digibank/ iWealth App from April 2021 if I do not set up Digital Token?
Yes, you will be required to set up your Digital Token to log in to digibank online or mobile to authenticate your banking transactions. The Physical Token will cease to be in use from April 2021 as part of our plans to make banking more seamless.
With the Digital Token, you can authenticate your banking transactions on-the-go with just 1 tap, without having to carry along a Physical Token or wait for SMS OTPS.
You can learn more about how to download and set up your Digital Token here.Can I continue using Physical Token from April 2021?
Can I continue to use Physical Token for my DBS Vickers online trading account after 1 Feb 2021?
Yes, you are still able to use your Physical Token on DBS Vickers trading platform. Alternatively, you may use SMS OTP for most transactions on DBS Vickers. Please update your mobile number if you do not have a mobile number registered with DBS Vickers or your mobile number has changed.
I am only using my Physical Token because I need the token for my Vickers account. Can I have my token replaced?
The Physical Token will not be replaceable from February 2021. You may request for a Vickers token if you require one. To request for a Vickers token, please call (65) 6327 2288.
Can I still request for a replacement Physical Token from 01 February 2021
The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.
How do I set up Digital Token?
You’re just a few steps away from using the Digital Token.
1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery
2.Launch your digibank and tap on the Digital Token icon on the homepage.
3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.
To learn more, click hereI only use online banking. Do I need to download the digibank app to set up Digital Token?
Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.
Is the digital token secure?
How do I dispose of my Physical Token?
To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.
Digital Token Users
Setting up the Digital Token
Why should I set up Digital Token?
With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.
Can I set up my Digital Token on multiple devices?
No. For security, each customer can only have one device with a Digital Token.
I used to see the prompt to set up my Digital Token, but I no longer see it. How do I go about setting up my Digital Token?
You can still set up your Digital Token under “More” services and tapping on “Manage Digital Token” tile.
My physical token is damaged/lost, how do I set up my Digital Token? (if you have an email registered with DBS)
Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”. Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.
My physical token is damaged/lost, how do I set up my Digital Token? (if you do not have an email registered with DBS)
- Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”.
- Tap on “My physical token is damaged/lost” link to request for a registration code.
- A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
- Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
- Enter the registration code and follow on-screen instructions.
I have not received the registration code. However, when I log in to digibank/iWealth, I am prompted to set up my Digital Token. What do I do?
The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.
Why am I asked to set up my Digital Token again when I have set it up before?
If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.
Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.
I encountered difficulties while setting up Digital Token. What should I do?
Using Digital Token
How do I authenticate transactions with my Digital Token?
For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.
For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:
1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication
and/or
2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication
I did not receive a push notification to authenticate my transaction?
Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.
For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.
For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.
Note: Push notifications may not be received if you are in a low network coverage area.
I do not see the “Approve” button after tapping on Digital Token icon to approve my transaction. What should I do?
For Internet Banking transactions, please relaunch your app and try to submit your transaction again.
Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank/iWealth app (Log in is not required)
- Select on “Digital Token” icon on the dashboard
- Tap the button to generate a 6-digit OTP
- Enter 6-digit OTP as requested
How do I use Digital Token if my mobile device does not have internet access overseas?
If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank/iWealth app (Log in is not required)
- Select the “Digital Token” icon
- Tap “Generate OTP” for a 6-digit OTP
- Enter the 6-digit OTP to your webpage
What is the minimum operating system required on a device for Digital Token?
For mobile banking, all you need is any Apple device with iOS9.0 or higher, or an Android device running v5.0 or higher. We recommend to use higher versions for more optimised experience.
*Note: digibank mobile app is not supported for usage on tablets
For Android Devices only:
When using the DBS mobile banking apps on your Android device, you may experience a pop-up message that requests access to certain features. This request is required for you to perform particular banking capabilities.
Below are examples of permissions requested and why they are necessary:
- Location permissions are necessary to determine your current location to display nearby DBS/POSB locations/ATMs and provide mapping directions, and to provide you contextual marketing notifications
- Photos, Media, Files and Camera permissions are necessary to use the personalisation and upload application document feature
- Contact permissions are necessary for PayNow and Top Up Prepaid Mobile
- Device ID and call information permissions are necessary for usage of digital token and push notifications
I have encountered difficulties while using my Digital Token, what do I do?
General Questions
Why does the mobile banking app require app permissions?
App permissions are necessary to access selected banking services on digibank.
Below are some examples of permissions requested:
- Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
- Contact permissions are needed when performing a PayNow transfer.
- Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.
By allowing access, the app does not use the permissions to store contacts or images found in the device.
For the digibank app on your Android device, the permissions are required upon first launch of the app.
We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.
What happens if I lose/switch mobile devices?
Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.
Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.
That's great to hear. Anything you'd like to add?
We're sorry to hear that. How can we do better?