All About Your digibank Token

Bank seamlessly on the go

All About Your digibank Token

 

At a Glance

A digibank token is required to authenticate your online, mobile and D2Pay (eNets) transactions. This includes making payments, adding new payees and updating contact details.

It's secure!

Protected with enhanced encryption, the Digital Token allows you to bank and trade safely, wherever you are.

It's simpler

Online banking transactions are authenticated with a tap of your Digital Token on your mobile device while mobile banking transactions are authenticated seamlessly in the background.

 

How to Apply for your Digital Token


Step 1: Download digibank or iWealth app


For DBS digibank users

1. Download and log in to digibank

  

For DBS iWealth users

1. Download and log in to DBS iWealth

  



Step 2: Perform a one time registration


a. If you are a new customer without a DBS Secure Device:

Set up with Email OTP and SMS OTP


b. If you are an existing customer with a DBS Secure Device:

Set up with DBS Secure Device


c. If you are an existing digibank user without a DBS Secure Device AND/OR email address

Set up with Registration Code and SMS OTP

For customers who has opted for the DBS Secure Device, please refer to FAQ below.

 

Frequently Asked Questions


Digital Token Users

 

Setting up the Digital Token

We have improved the Digital Token to allow you to use it for both mobile and online banking transactions, which requires a re-setup due to the change in security metrics.

If you have requested for a registration code to be mailed to your registered address, please wait for 3 days before trying to set up. Alternatively, please kindly close & re-open your digibank / iWealth app and login again.

You can also set up the digital token by performing a verification with Email & SMS OTPs. To start this journey, tap on "My physical token is damaged/lost."

We are opening up this new Digital Token to every customers in different batches. 
Once targeted, you will be provided 90 days to set-up your Digital Token.

No, to ensure your security, you are only allowed to set up your Digital Token on one mobile device.

You can still continue to use digibank / iWealth. Simply set-up the Digital Token on your new device on your first login.
Upon successful setup, the digital token on your previous mobile device will automatically be deleted.

You may go to our Video Teller Machines (VTM), which operates 24/7, to manage your Digital token settings.
 

Using Digital Token

For Mobile Banking transactions, authentication is done seamlessly, in the background.

For Internet Banking transactions, either tap on the push notification sent to your mobile phone, or tap on the digibank app icon. Once the app is launched, tap the button “Tap To Proceed” to complete your authentication.

You can authenticate your transaction manually with an OTP generated from Digital Token.

Simply follow the steps below:
  • On Internet Banking, please click on "Enter OTP manually".
  • Launch your digibank or iWealth app (Login not required).
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

If you did not receive push notification, you can tap on the digibank app icon on your device. Once the app is launched, you may continue to complete your authentication by tapping the onscreen "Tap to Proceed" button.

Alternatively if you do not see any "Tap to Proceed" button, you can authenticate your transaction manually with an OTP generated from Digital Token by taking the following steps:
  • On Internet Banking, please click on "Enter OTP manually".
  • Launch your digibank or iWealth app (Login not required).
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

While traveling, your mobile device may not have internet access.
You can still authenticate your transaction manually with an OTP generated from Digital Token.

You can authenticate your transaction manually with an OTP generated from Digital Token by taking the following steps:
  • On Internet Banking, please click on "Enter OTP manually".
  • Launch your digibank or iWealth app (Login not required).
  • Select the Digital Token service located in the left-hand Menu.
  • Tap the button to generate a 6-digit OTP.
  • Enter 6-digit OTP into where required.

High risk transactions include adding a payee, performing an adhoc funds transfer and updating your personal particulars.

For your security, an additional verification using email OTP is required when you perform your first high risk transaction, after setting up the digital token. 

To safeguard your interest, if you are logging in with Face/Touch ID, an additional verification using your iB login PIN is required for all subsequent high risk transactions.

It is recommended that you only have your own biometrics stored as any face or fingerprint stored on your mobile device can be used to access digibank or iWealth app.

For mobile banking, all you need is any Apple device with iOS9.0 or higher, or an Android device running v4.2 or higher.

For Android Devices only: 
When using the DBS mobile banking apps on your Android device, you may experience a pop-up message that requests access to certain features. App permissions are necessary to access selected banking services on digibank.

Below are examples of permissions requested and why they are necessary:
  • Location permissions are necessary to determine your current location to display nearby DBS/POSB locations/ATMs and provide mapping directions, and to provide you contextual marketing notifications.
  • Photos, Media, Files and Camera permissions are necessary to use the personalisation and upload application document feature.
  • Contact permissions are necessary for PayNow and Top Up Prepaid Mobile.
  • Device ID and call information permissions are necessary for usage of digital token and push notifications.
For the digibank app on your Android device, the permissions are required upon first launch of the app. By allowing access, the app does not use the permissions to store contacts or images found in the device.

We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.
 

DBS Secure Device/Physical Token Users

Token Registration

Please register your new DBS Secure Device immediately in 4 simple steps:

STEP 1: Access digibank at dbs.com.sg / posb.com.sg or via digibank mobile app

STEP 2: Enter your User ID and PIN

STEP 3: When prompted: Key in the registration code found in the letter that came with your DBS Secure Device or Click on 'Get code via SMS' onscreen for us to resend you the registration code

STEP 4: Follow onscreen instructions to register your device.

Alternatively, you can register by selecting "iB Secure Device Registration" under service request.

You may submit your request via digibank (see steps below) , visit our Video Teller Machine (VTM)/branch or call our Contact Centre. The token will be mailed to you within 3 – 5 working days.

For courier requests, courier related fees will be borne by customers. Courier fees will vary from country to country and where applicable, custom duty fees may be imposed by in-countries' custom.

Alternatively, set-up your digital token to transact instantly at no cost!

digibank Online

STEP 1: Log in to digibank online

STEP 2: Go to "Request" on the top navigation menu and select "More Requests"

STEP 3: Select "iB Secure Device Replacement" from "Other Services" to complete your request

digibank Mobile

STEP 1: Log in to digibank mobile app

STEP 2: Click on "Settings" > "Request New iB Secure Device"

* This service is only available for first-time token replacement. Your existing device will be terminated upon submission of the request. You may not be able to perform certain transactions until you have received and registered your new device.

General Questions

During the registration, you can request for the Registration Code to be sent to you via SMS. Alternatively call our Customer Service Hotline at (65) 6327 2265.

This new device is a sensitive electronic device that can be affected by many factors including temperature fluctuations, humidity, and undue stress. This may lead to the device to temporarily de-synchronise, causing the DBS Secure PIN to be rejected by our system.


Should this happen, simply press the DBS logo button again to generate the next consecutive DBS Secure PIN, which can then be used to re-attempt login.

The lifespan of this device is dependent on the battery contained in it which is between 5 to 7 years and the frequency of usage.

There is a device replacement fee of S$20 (Nett). Alternatively, you can set up your Digital Token to transact instantly free of charge.

There is no other fee unless you request for the device to be couriered. Courier fees of S$20 and S$30 will be charged for local and overseas* respectively.

*Where applicable, custom duties fee may be imposed by in-countries' custom.

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