Retrieval of Printed Account Statements

You can request for a printed copy of your account statement via digibank. To access your statements anytime, anywhere, enrol for eStatements.

Part of: Guides > Your Guide to digibank


Important information

  • If you have already enrolled for eStatement, learn how you can view your eStatements, download and print them immediately without any fees.
  • To avoid incurring fees in the future, learn how you can enrol for eStatement and eAdvices to view, download and print your statements at your convenience.
  • Statement retrieval can take up to 5 working days.
  • There will be charges applicable for the retrieval of printed past documents/statements:
    • Within 1 year from today - S$20 per copy/month.
    • Between 1 to 3 years from today - S$30 per copy/month.
    • More than 3 years from today - S$50 per copy/month.
    e.g. If you request for statements from January 2017 to December 2017, the total charges will be 12 months x $50 = $600.

How to request a printed copy of your account statement

There are various channels which you may request for printed copy of your account statement with us. The most convenient method would be via digibank mobile.

digibank mobile
phone frame
login
home screen
more
account and period
debiting account
confirmation
Click on the steps to view screens
1
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
2
Step 2
Upon successful login, Tap More.
3
Step 3
Under Other Services, select Request for Printed Statement.
4
Step 4
Select the Account and Period you wish to request statement for.
5
Step 5
Your Mailing Address and Service Fee will be auto-populated. Select the Account to debit charges from and click Submit Request.
6
Step 6
Verify the details and tap Confirm to complete the statement request.
Get the latest DBS digibank mobile app now!
laptop
login
authenticate
manage
print and receive past statement
select account and period
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1
Step 1
Log in to digibank online with your User ID & PIN.
2
Step 2
Complete the Authentication Process.
3
Step 3
Under Home, scroll down under eDocuments and click on Manage.
4
Step 4
Under Related Links, click on Print and receive past statements.
5
Step 5
Select your account, Period you wish to request statement for and verify the mailing address. Select the account to pay for the retrieval fees and click Next.
6
Step 6
Verify the details and click Confirm to complete the statement retrieval request.
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