Waive Credit Card / Cashline Fees & Charges

Submit your waiver request for annual fee, finance or late charge via our digital services.

Digital Services

You can simply submit a waiver request via these channels

Product Methods to submit your waiver request
Credit Card Waiver Request        Request via digibot       
Request via digibank Online 
Cashline Waiver Request        Request via digibot       
Request via digibank Online 

*Alternatively, you may request for a waiver via phone banking.

  • Dial 1800 111 1111 (from Singapore) or (+65) 6327 2265 (from Overseas).
  • For English menu, press 1. For Mandarin menu, press 2.
  • Hold on the line until you are prompted to enter your NRIC / Debit Card no. / Credit Card no. or Phone Banking User ID.
  • Enter your Phone Banking PIN. If you don’t have a Phone Banking PIN, press 1.
  • Press 2 for Fee Waiver Request.
  • Press 1 for Credit Card Fee Waiver or Press 2 for Cashline Fee Waiver.
*Bank will review your waiver eligibility and an SMS will be sent to your registered handphone number within 3 working days.
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