Avoid waiting on the line! Did you know that our digibot is able to perform transactional requests like check pending transactions, check cheque status, enquire on reward points and many more?Part of: Guides > Digital Services
- Please ensure pop up blocker is disabled for authentication purpose.
- Authentication via your iBanking login or Card & PIN is required before we proceed with your request.
How to use our digibot services
- Launch our DBS digibot by clicking at the bottom right of the page.
- Type in your Request* and complete the Authentication Process.
- Follow the Guided Conversation to process your requests instantly!
*List of available service requests
|Card Service Request||Keywords - Type these examples into our DBS digibot|
|Block lost card||Block Card|
|Unblock lost card||Unblock Card|
|Replace lost or damaged card||Replace Card|
|View credit card transactions||Credit Card Transactions|
|View debit card transactions||Debit Card Transactions|
|Activate new card||Activate Card|
|Activate / Deactivate card for overseas use||Overseas Use|
|View rewards points||Check DBS points|
|Request for credit card or Cashline statements||Request for Statement|
|View available balance||Credit Card Limit|
|View outstanding balance||Outstanding Bill|
|View statement due date||Due Date from my Statement|
|View last payment||Latest Payment Amount|
|Apply for credit card||Apply Credit Card|
|Cancel card||Terminate Card|
|Request for fee waiver||Fee Waiver|
|Make bill payment||Credit Card Bill Payment|
|Request credit balance refund||Credit Balance Refund|
|Change billing cycle||Change Billing Cycle|
|Reduce credit card limit||Reduce Credit Card Limit|
|Bank Service Request||Keywords - Type these examples into our DBS digibot|
|View account balance||Account Balance|
|View deposit account transaction||Check Account Transaction|
|Convert bank account type||Convert account|
|Enquire on DBS remittance||DBS Remit|
|Submit CRS / FATCA declaration||CRS|
|Enquire on digital token||Digital Token|
|Enquire on PayLah!||DBS PayLah|
|Enquire on PayNow||PayNow|
|View cheque status||Enquire Cheque Status|
|Request to stop a cheque||Stop Cheque|
|Request deposit account statements||Request for Statement|
|Enquire on SRS account||SRS Account|
|Report a Scam||Scam|
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