We are here to support

The ongoing Covid-19 global pandemic impacts the health and well-being of our families and loved ones. We remain committed in our efforts to overcome such challenging times with you together.

 

Statements and Advices

For timely access to your statements and transaction advices, we encourage you to log in to DBS iWealth®. If you have forgotten your USER ID and PIN, please retrieve and reset here.

If you have not registered for DBS iWealth®, simply click here.

To find out more information on the benefits of DBS iWealth®, please visit https://go.dbs.com/pbiwealthbenefits.

 

Branches & Centres

The health and well-being of our clients and employees are of utmost importance to us. In support of the government’s announcement of stricter safe distancing measures to reduce community spread of Covid-19, there will be a temporary closure for some of the DBS/POSB branches, DBS Treasures Private Client and all DBS Treasures Centres from 9 April 2020.

Please check here for latest update on branch operations.

For branches that are open, there will be a dedicated banking hour for the vulnerable group of clients from 9 April 2020.

  • The first hour of branch opening will be dedicated to serve the elderly (60 years and above), pregnant mothers and clients with disabilities.
  • During this hour, SMS Q service will not be available.

The following DBS/POSB branches will remain open with regular banking hours.

Central

DBS Ang Mo Kio Central

DBS MBFC Branch

DBS Plaza Singapura Branch

DBS Thomson Branch

DBS Toa Payoh Branch

DBS Woodlands Branch

POSB Kampung Admiralty

POSB Toa Payoh Central Branch

POSB Yishun Central Branch

East

DBS Kovan

DBS Parkway Parade Branch

DBS Towner Road Branch

POSB Bedok Central Branch

POSB Hougang Central Branch

POSB Paya Lebar

POSB Serangoon Central Branch

POSB Tampines Central Branch

POSB Waterway Point

POSB WP Acc Svc Ctr 

Southwest

DBS Bukit Timah Branch

DBS Choa Chu Kang Branch

DBS Clementi Central Branch

DBS HarbourFront Branch

DBS Jurong Point Branch

POSB Bukit Batok Central Br

POSB Buona Vista Branch

POSB Jurong East Central Br

POSB Tiong Bahru Branch

The following branches will be temporarily closed from 7 April 2020 in support of stricter safe distancing measures.

Safe deposit box access at DBS/POSB branches and DBS Treasures Centre will be available on Wednesdays by appointment. Please email us at sdbappointment@dbs.com by Monday to make your appointment.

Central

Temporarily closed from

DBS Marina Bay Sands

7 April 2020

POSB Newton Branch

9 April 2020

POSB Square 2 Branch

9 April 2020

POSB Ngee Ann City Branch

13 April 2020

POSB Woodlands West Branch

13 April 2020

DBS Bishan Branch

14 April 2020

DBS Raffles Place Branch

14 April 2020

DBS South Bridge Branch

14 April 2020

DBS Suntec City

14 April 2020

POSB Centrepoint Branch

14 April 2020

POSB Yishun West Branch

14 April 2020

East

Temporarily closed from

POSB Tampines East Branch

9 April 2020

POSB White Sands Branch

9 April 2020

DBS Tampines One

13 April 2020

POSB Marine Parade Branch

13 April 2020

POSB Seletar Mall

13 April 2020

DBS Bedok Branch

14 April 2020

DBS Serangoon Garden Branch

14 April 2020

POSB Compass One

14 April 2020

POSB Eastpoint

14 April 2020

Southwest

Temporarily closed from

POSB Jurong Point Branch

9 April 2020

POSB Tanjong Pagar Branch

9 April 2020

DBS Alexandra

13 April 2020

DBS Holland V

13 April 2020

DBS Raffles Link

13 April 2020

DBS Westgate

14 April 2020

POSB Bukit Panjang Branch

14 April 2020

POSB Jurong West Branch

14 April 2020

POSB Yew Tee Branch

14 April 2020

Other safe distancing measures at our branches include:

  • Seats in our branches have been demarcated to ensure that customers are seated at least 1 metre apart.
  • Limits have been placed on the number of customers that can be in a branch simultaneously, depending on branch size.
  • Customers will be spaced out in the queueing area at our branch entrances to maintain distancing.
  • Temperature screening and the completion of a health declaration form will be required for all customers seeking to enter our premises.
  • We regret that we will have to decline entry to our premises for any customers that:
    • are showing symptoms (e.g. fever, cough or difficulty in breathing etc.) or ;
    • had close contact with any persons warded for observation or diagnosed as a suspected/probable case in the last 14 days
  • We have also stepped up the frequency of cleaning and disinfection of our premises and self-service machines (e.g. ATMs).

Please take a Q number through our SMS Q service so that we may notify you when to visit our branch to be served.

We will continue to monitor the situation closely and act accordingly in the best interests of our customers and colleagues.

With our business continuity plans in place, we do not foresee any disruption to our banking services during this period. For your convenience, we encourage you to bank with us online through our internet banking or via our digibank/iWealth app anytime.

We seek your understanding that there may be longer wait time at our branches as a result of the above safe distancing measures.

We remain committed to supporting our customers throughout this period.

The following banking channels remain accessible to our customers:

  • 22 digital lobbies remain open for round-the clock self-servicing banking.
  • 55 Video Teller Machines with support from customer service officers available during banking hours.
  • Cashpoints available at Cold Storage, Giant, 7-Eleven and more.
  • 1,100 ATMs and 150 BTMs available for cash withdrawals and deposits.
Click here for full list of locations.

We encourage you to use our comprehensive suite of online and mobile banking services via DBS digibank and DBS iWealth, from the comfort and safety of your home. From updating your personal details, checking account balances, and making payments and transfers.

Click here to find out more about our digital banking services.

For DBS Treasures, DBS Treasures Private Client and DBS Private Bank clients, you may also contact your relationship managers for support with transactions and trades.

 

Covid-19 Relief Measures

To find out more on our support and relief measures for yourself and family, please visit https://www.dbs.com.sg/personal/support-covid-community.

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