Account Related

Delivery & Settlement FAQ

What do I need to do if I have some physical certificate that I want to sell for Hong Kong market?

You are required to bring down the physical share certificate to our office / customer centres for verification. We will verify the name and signature on the certificate. After the clearing of the physical share certificate, you can then place a sell order for the share.

When can I pick up the money after I sell stocks?

SGX Market
If you have selected the trade you have sold to be settled in foreign currency, all sales proceeds will be kept in trust in your online trading account according to the settlement currency that you have chosen.

For NON-GIRO clients, sales proceeds will be paid on Settlement Date. For GIRO clients, Singapore Dollar sales proceeds will be credited to your bank account on Settlement Date + 1 market day.

Foreign Markets
All sales proceeds will be kept in trust in your online trading account according to the settlement currency that you have chosen.

The funds will be available on the settlement date and you can withdraw the money as long as there is no outstanding amount due to us.

StocksSettlement Date
Hong KongT+2
SingaporeT+2
CanadaT+2
United StatesT+2
United KingdomT+2
AustraliaT+2
JapanT+2

* For sale transactions to be settled with physical share certificates, we may hold the funds until the Registrar has verified your signature, and this may take up to ten business days.

Please note that certain Canada counters are settled on T+1.

How do I make deposit to settle my trade?

For Singapore accounts

You can settle your Singapore market trades through GIRO, EPS, DBS Internet/Phone/Wireless Banking and by cheque. For trades in other markets, please transfer funds telegraphically from your bank account to your DBS Vickers online account through DBS Bank accounts as follows:

For Hong Kong Dollars Remittances (HKD):
Pay To:HSBC, Hong Kong
SWIFT address:HSBCHKHH
Account Number:567-657416-001
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For Reminbi Remittances (CNY):
Pay To:HSBC, Hong Kong
SWIFT address:HSBCHKHHXXX
Account Number:567-657416-209
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For Sterling Pounds Remittances (GBP):
Pay To:Standard Chartered Bank, London
SWIFT address:SCBLGB2L
Sort Code:60-91-04
Address:Clements House 27-28 Clements Lane, London EC4N 7AP
Account Number:01254131901
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For US Dollars Remittances (USD):
Pay To:HSBC, New York
SWIFT address:MRMDUS33
Account Number:000-83960-4
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For US Dollars Remittances (USD):
(This is applicable to Customers who have a USD Account in Singapore Only)
Pay To:DBS Bank, Singapore
SWIFT address:DBSSSGSG
Account Number:0001-000185-01-0-022
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For Singapore Dollars Remittances (SGD):
Pay To:DBS Bank, Singapore
SWIFT address:DBSSSGSG
Account Number:001-026485-0
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For Canadian Dollars Remittances (CAD):
Pay To:DBS Bank, Singapore
SWIFT address:DBSSSGSG
Account Number:0118-000209-02-4-022
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]
For Australia Dollars Remittances (AUD):
Pay To:Citibank, Sydney
SWIFT address:CITIAU2XXXX
Account Number:108677007
Address:1 Margaret Street, Level 13, Sydney NSW 2000, Australia
Beneficiary name:DBS Vickers Securities (Singapore) Pte Ltd
Further Credit to:[Your DBS Vickers Securities Online Account No.]
In the name of:[Name]

After making deposits to the above accounts, please write down your name and DBS Vickers account number on your pay-in slip and fax it to us at (65) 6226 8068.

If you pay by cheque, please make it payable to 'DBS Vickers Securities (Singapore) Pte Ltd.' and send it to our main office 12 Marina Boulevard, #10-01 Marina Bay Financial Centre Tower 3, Singapore 018982. Cheques must be drawn on a Singapore bank only.

What should I do if I want to buy stocks in a particular market but do not have that currency in my DBS Vickers online trading account?

You can either deposit the required currency to your account by the settlement date or instruct us to convert other currencies in your DBS Vickers online trading account to settle the trade when you place the order.

Unless you indicate otherwise, you are required to settle your trades in their base currencies. You can settle all your trades from different markets in Hong Kong, Singapore, U.S., Canadian and UK dollars. We accept instructions by phone or fax with effective signature to complete a foreign exchange (FX) for settlements. The daily cut-off time for a FX instruction is 2:30pm and 3:30pm respectively for Hong Kong accounts and Singapore accounts. Euro dollar deposit is accepted for UK trading.

Can I trade immediately if I deposit a bank draft?

Yes, you can trade anytime after we have received your USD/HKD bank draft. Please note that we only accept drafts that are drawn on a local bank.

How do I withdraw cash from my account? When is the cut-off time?

You can give us your withdrawal instruction by fax or phone.

For Hong Kong account, cheques are available in HKD and USD. Fund withdrawal in CAD needs to be done by remittance and there will be bank charges involved. Cheques can be requested to be mailed to your registered address or you can pick up at our office. Alternatively, we can deposit the cheque to your registered bank accounts*. For the day of withdrawal, please give instructions on withdrawal before 11:30 am. If client want to collect cheque, it is available on the next working day after 4:00 pm.

For Singapore Account, funds denominated in Singapore Dollars will be directly credited to your bank account if GIRO or EPS is appropriately set up. For same day withdrawal, please give us your instructions before 9.30am. Cheque collection will be available at our DBSV counter in MBFC after 3.30pm.

* Available to designated banks only.

How do I transfer securities to DBS Vickers?

For all equities except Singapore shares, simply fill in the "Equities Transfer-in Form" and return the signed form to us together with a copy of the latest statement from your broker. At the same time, please instruct your broker or custodian bank to deliver shares as per the following:

EquitiesCodeBeneficiary Name
Hong KongCCASS - B01762DBS Vickers (Hong Kong) Ltd
United States
(applicable to Hong Kong account holders)
DTC - 443Pershing LLC. A/C No. PTX-001002-2 in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent
United States
(Applicable to Singapore account holders)
DTC - 443Pershing LLC. A/C No. JLN000017
Canada
(applicable to Hong Kong account holders)
CUID - COMOCIBC Mellon. A/C No. PLJF1002002. For beneficiary account PTX-001002-2 with Pershing LLC. in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent
Canada
(applicable to Singapore account holders)
CUID - COMOPershing LLC. A/C No. JLN000017
SingaporeCDP - 22911688249DBS Vickers Sec (SG) Pte Ltd. DA Sub A/C No. 2291/1733/0781
UKCrest - 601Pershing LLC. A/C No. JLN000017

Singapore account holders can link your CDP Securities Account to your DBS Vickers online account, and no transfer is required. Please note DBS Vickers does not accept transfer in of low-priced securities, US OTC counters and Marijuana-related securities. For other types of transfer, please call our Customer Service Line at (65) 6327 2288 for details.

There is no fee involved for equities transfer in.

What type of statements do I receive?

Hong Kong account holders will receive a Daily Consolidated Statement whenever there is a transaction in your trading account. Monthly statements will be sent to you within the first seven days of each calendar month, showing the cash balance and all stocks, bonds and mutual funds holdings in your account and all your transaction activities within the previous month. Alternatively, you can access your account information online.

Singapore account holders will receive contract notes and statements directly from CDP for their SGX trades - a contract statement after each trade, a month-end statement if you have transacted during the month as well as a quarterly statement stating their SGX securities holdings. For your non-SGX trades, DBS Vickers will provide you with a monthly statement summarizing your non-SGX trades.

How can I transfer my account from another firm?

For all equities except Singapore shares, simply fill in the "Equities Transfer-in Form" and return the signed form to us together with a copy of the latest statement from your broker. At the same time, please instruct your broker or custodian bank to deliver shares as per the following:

Equities : Hong Kong
Code: CCASS B01762
Beneficiary name: DBS Vickers (Hong Kong) Ltd.

Equities : Singapore
Code: CDP 22911688249
Beneficiary name: DBS Vickers Sec (SG) Pte Ltd. a/c DBS Vickers (HK) Ltd. Sub a/c 342329

Equities: United States (applicable to Hong Kong account holders)
Code: DTC - 443
Beneficiary name: Pershing LLC. A/C No. PTX-001002-2 in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent

Equities: United States (applicable to Singapore account holders)
Code: DTC - 443
Beneficiary name: Pershing LLC. A/C No. JLN000017

Equities: Canada (applicable to Hong Kong account holders)
Code: CUID - COMO
Beneficiary name: CIBC Mellon. A/C No. PLJF1002002. For beneficiary account PTX-001002-2 with Pershing LLC. in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent

Equities: Canada (applicable to Singapore account holders)
Code: CUID - COMO
Beneficiary name: Pershing LLC. A/C No. JLN000017

Singapore account holders can link your CDP Securities Account to your DBS Vickers online account, and no transfer is required. Please note DBS Vickers does not accept transfer in of low-priced securities, US OTC counters and Marijuana-related securities. For other types of transfer, please call our Customer Service Line at (65) 6327 2288 for details.

There is no fee involved for equities transfer in.

Where are my securities held?

All the stocks listed in the Stock Exchange of Hong Kong ("SEHK") in both our Cash and Margin accounts are kept in Central Clearing and Settlement System ("CCASS") under the name of DBS Vickers (Hong Kong) Limited.

All stocks listed in the U.S. and Canada are kept in Pershing LLC in the U.S. under the name of DBS Vickers Securities (Singapore) Pte Ltd for Singapore account holders and under the name of DBS Vickers (Hong Kong) Limited for Hong Kong account holders.

Securities traded via the SGX are held at the Central Depository (CDP).

How are dividends and other corporate actions managed?

Currently, you cannot manage dividend and corporate actions via our web site. However, you will receive Election Forms from us via mail for voluntary corporate actions such as rights issue, take over, and dividend with scrip option. You will also be notified on dividend payments and corporate actions after we post such transactions on your daily statements.

What is the difference between GIRO and Electronic Payment for Share (EPS)?

GIRO is available to DBS/POSB account holders. When you buy or sell Singapore shares online, the payment will be directly debited from or credited to your designated bank account between 12midnight and 7:00am on Due Date + 1. EPS is available to account holders of any local bank. When you buy shares online, you will have to initiate payment through an Automatic Teller Machine (ATM) or Internet banking. When you sell shares online, the payment will be credited to your bank account on Due Date.

For non-SGX trades, what is the cutoff time to convert funds to the settlement currency to settle the trade?

It is 3:30pm on Due Date.

If I buy non-SGD denominated stocks in Singapore market, what currency do I settle in?

You can choose to settle your trade either in Singapore dollars or the currency of the trade. The default settlement currency is the base currency of the trade. If you wish to amend the settlement currency for a specific trade, please check/uncheck the settlement currency indicator box. The indicative foreign exchange rate used to convert your payment amount to Singapore dollars will be displayed on the Order Preview page.

How and when do I make payment for trades?

These are the various options:

    • For payment in Singapore Dollars only
    • Automatic Payment (Direct Debit and Credit Authorisation for Transactions) or GIRO
    • Electronic Payment System (EPS)
    • Cash
    • CPF Funds

For payment in all currencies:

  • Cheques

You must make payment before the end of the Due Date. In SGX, Due Date is T+2. The cut-off time for payment on Due Date is 6:00 p.m. for cash or cheque payments and 8:00 p.m. for EPS payment. Payment made via the Online Bill Payment Facility on www.dbs.com should be no later than 11.00 p.m on the Due Date.

Please note that interest may be charged on late payment.

How do I make payment using GIRO?

Automatic Payment or GIRO is a direct debit and credit facility which is available to all DBS/POSB bank account holders. It is the most convenient way to settle your trade. When you buy or sell shares online, the payment will be directly debited from or credited to your designated bank account between 12 midnight and 7:00 am on Due Date + 1.

To activate this, please fill in the "Automatic Payment (Direct Debit and Credit Authorisation for Transactions)" application form and send it to us, marked for Attention: Operations Department. You may also obtain the form at our Customer Centre. Please fill in your personal particulars, including your bank account number. The application will take about 2-3 weeks to process.

How do I make payment using EPS?

EPS is available to account holders of any local bank. When you buy shares online, you will have to initiate payment through an ATM or Internet banking. For clients with EPS service linked to your DBS or POSB account, you may initiate payment through Phone Banking as well. When you sell shares online, the payment will be credited to your bank account on Due Date. To activate this, please obtain an application form from our Customer Centres. The application will take about 2 weeks to process. Only original copies are accepted.

How do I make payment using cheques?

Cheques should be made payable to 'DBS Vickers Securities (Singapore) Pte Ltd'. Please write your trading account number and contract number / contra statement number on the reverse side. You may either send it to us, or hand it to our staff at our Customer Centres.

How do I use CPF funds to trade online?

You may use your CPF funds to trade. You need to:

  1. Have a valid CPF Investment Account. Please ensure that your CPF Investment Account records with the agent bank and with us are updated. Please contact our Investment Service Centre at (65) 6327 2288, if you need to update your account details.
  2. Sign the 'Standing Instruction' form addressed to your CPF agent bank. (Your CPF agent bank must have received your 'Standing Instruction' form for your trade to be settled by CPF)
  3. Choose the "CPF" option as the settlement mode on the Order Entry screen. Please note that the settlement currency for CPF trades must be in Singapore Dollars to prevent failed trades. Please ensure that you have sufficient funds and limit before choosing this option. When you choose to settle via the CPF mode, your agent bank will settle your trade with us using your cash and shares in your CPF investment account. Your CPF trade will be changed to an ordinary cash trade if it fails to settle with your CPF agent bank.
How do I amend my settlement option from CPF to cash and vice versa?

Clients are reminded to check their share holdings, available trading limits and funds in their CPF Investment accounts before effecting transactions for CPF settlement. If you need to amend your settlement mode from "CPF" to "Cash" or vice versa, kindly note that amendment of settlement option is only allowed on the Trade Day before 5.30pm.