Technical Support & Others

Technical Support FAQ

What are the system requirements for using DBS Vickers online trading services?

Please refer to below for the supported Internet browsers. To display Chinese language characters properly, you must ensure the Chinese Language Font packs are properly loaded to your browser. Language Font packs are available on Microsoft support sites.

Software Requirements:

For Windows:
Operating System Windows 7, Windows 8, Windows 8.1
Supported Internet Browser Internet Explorer version 11
Google Chrome version 23 to 37
Firefox version 23 to 31
For Macintosh:
Operating System Mac OS X 10.2, 10.3
Supported Internet Browser Safari version 5 to 7

Why am I not able to receive any trade alerts via SMS and/or Email?

For SMS and Email Alerts, it will take within 2 working days to be activated. Kindly refer to the guide below

What are the risks of online trading?

Unusual market conditions, technical and system faults and general maintenance may cause delays and even unavailability of online trading services. It is therefore important that you have access to our Investment Services Centre.

During trading hours, your online orders are sent directly or straight through to the Exchanges. Erroneous input may result in unwanted trades. We urge you to check your orders carefully before submitting them.