Updates To Your Loan Account Number Format
We have upgraded our systems to serve you better! Here is what you can expect for your mortgage loan and renovation loan account number format from 23 Sep 2023 onwards.
Before 23 Sep 2023, your mortgage loan and renovation loan account were in this format XX-XXXXXX-X/X.
From 23 Sep 2023 onwards, your account number format is changed to XX-XXXXXXX-X.
Here’s an Illustration:
|Type Of Loan
|Before 23 Sep 2023 (Old)
|After 23 Sep 2023 (New)
Frequently Asked Questions
Why is there a change in the format of my mortgage loan and renovation loan account numbers?
We have upgraded our system and updated the format of your loan account number to provide clear and simple identification of your loan accounts.
Will there be any changes to my loan account numbers?
Your loan account number will remain as the same, except for the format.
- Your loan account number before 23 Sep 2023: 01-234567-8/1
- Your loan account number after 23 Sep 2023: 01-2345678-1
Will this change affect my loan information, such as loan balance, monthly instalment or loan tenor?
There will be no change to your loan balance, monthly instalment and loan tenor.
Where can I expect this change in loan account number be reflected?
From 23 Sep 2023, the new loan account number format will be reflected in all our platforms and communications to you, such as digibank online and mobile, digibot, loan letters and loan statements.
As I am used to the previous loan account format, can I opt to use that instead?
From 23 Sep 2023, the new loan account number format will be used in all our platforms and communications to you. We would encourage you to use the new format in your interactions with us.
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