FAQs – Charge Disputes

I can't remember making a transaction. How do I check the full details of a charge on my statement.

Just call our 24-hour Customer Service Centre at 1800 111 1111. We'll request a retrieval of the charge slip and mail it to you for verification. This may take from 6 to 8 weeks and costs S$5.00 per copy.

What if I'm sure I didn't make a transaction on my statement - or that it's for the wrong amount?

You may call our 24-hour Customer Service Centre at 1800 111 1111 to register your dispute.