Contact us

Need assistance? Here are 4 ways:

 

1. FAQs

We have a comprehensive set of FAQs under Resources section to assist you with common queries.

 

2. Email us

If you prefer, you can email us at:

Singapore: info-sg@dbsvonline.com
Thailand: dbsvonline@th.dbs.com

 

3. Call us

Investment Service Centre Hotlines
Singapore (65) 6327 2288

Monday, 6.30 a.m. to Saturday, 6.30 a.m.

For account related and general enquiries, please call us from Monday to Friday, 8.30 a.m. to 6.00 p.m. excluding public holiday.

For queries relating to closure of dormant account, please refer to the FAQ

Alternatively, please visit our Help & Support page for one-stop guide.  

Thailand (66) 2857 7928
Monday to Friday, 8.30 a.m. to 5.30 p.m. (Thailand Time)

 

4. Mail us

Singapore Correspondence Address:
DBS Vickers Securities (Singapore) Pte Ltd
12 Marina Boulevard #10-01
Marina Bay Financial Centre Tower 3
Singapore 018982


We’re here for you

At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.

  1. Share your feedback or concerns

You may contact us via email (info-sg@dbsvonline.com) or at (65) 6327 2288 to provide comments on our products and services.

  1. Receive timely updates

We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.

We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint. 
    

  1. Resolve your concerns

If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.

Financial Industry Disputes and Resolution Centre Ltd (FIDREC)
Details can be found on www.fidrec.com.sg