Safeguarding the health and well-being of our customers and partners

Answers to some frequently asked questions.

  1. In light of the current COVID-19 spread, are there any disruptions to your business?

    There is no disruption to our business.

    Our branch operation hours remain unchanged and it is business as usual at all DBS/POSB/SME Banking branches. However, during this time, we are closely monitoring the situation to ensure we continue delivering seamless banking experiences.

    Meanwhile, we encourage our customers to bank with us digitally.

     

  2. Are your branches and offices safe to visit? What are you doing to prevent the virus from spreading across DBS?

    Yes, all DBS/POSB/SME Banking branches and offices are safe to visit.

    To protect the health and well-being of our employees, customers and partners, we implemented the following precautionary measures at our offices and branches as of 8 February 2020:

    • Temperature screening at all our office buildings
    • We apologise for any inconvenience caused as we will decline entry to our premises for anyone that:
      • register a temperature of 37.5°C and above;
      • are unwell with respiratory symptoms;
      • have travel history in the last 14 days or;
      • had close contact with any persons warded for observation or diagnosed as a suspected/probable case in the last 14 days
    • The frequency of cleaning and disinfection of our premises and self-service machines (e.g. ATMs) has been increased
    • Making hand sanitisers available on every floor of our premises
    • A health and travel history declaration form all visitors are required to sign prior to entering our premises
    • Distributing face masks to all front-line colleagues

    We have also activated business continuity plans, with employees working from home or from split sites. In addition, we are sending out regular notices to remind all employees to remain vigilant, adopt good personal hygiene and be aware of their surroundings.

    DBS will continue to closely monitor the situation to ensure that our customers, partners and colleagues’ well-being is safeguarded.

     

  3. I need customer service but am uncomfortable visiting any of the bank branches. Are there alternative ways I can get help?

    If you do not wish to visit a bank branch, simply:

    • call our friendly staff at 1800 222 2200/+65 6222 2200;
    • login to DBS IDEAL to check your account or make a transaction;
    • for Corporate Banking customers, email DBS BusinessCare here or;
    • for SME Banking customers;
      • find a possible solution here or;
      • email DBS BusinessCare here

     

We thank our customers and partners for their kind understanding and cooperation.

 

Get In Touch

DBS BusinessCare 1800 222 2200

Get In Touch

DBS BusinessCare 1800 222 2200