We are committed to supporting you through the period of safe
re-opening

 

Answers to some frequently asked questions.

    1. With the Singapore government’s announcement of safe re-opening, which DBS Branches are open?

      Safeguarding the health and well-being of our customers and employees is of utmost importance to us. While we encourage you to continue banking from the comfort of your home as much as possible, we remain committed to serving you and your company through this period.

      In support of the government’s announcement of safe re-opening, the following branches are open for the full SME banking services. In addition, trade counters at Marina Bay Financial Centre, Jurong Gateway and Towner Road are also remain open. 

      We will also continue to provide dedicated banking hours to serve the banking needs of the elderly and other vulnerable segments of the community. This will be during the first hour of each branch’s normal operating hours.


      Branch Address Postal
      DBS Ang Mo Kio Central Blk 712A Ang Mo Kio Avenue 6 #01-4066 Singapore 560712
      DBS Bishan 9 Bishan Place #01-14 Junction 8 Shopping Centre Singapore 579837
      DBS Bukit Timah 1 Jalan Anak Bukit #01-19/20 Bukit Timah Plaza Singapore 588996
      DBS Choa Chu Kang Blk 304 #01-657/659 Choa Chu Kang Avenue 4 Singapore 680304
      DBS HarbourFront 1 Maritime Square #02-122/123 HabourFront Centre Singapore 099253
      DBS Jurong Point 63 Jurong West Central 3 Jurong Point Shopping Centre Basement 1 #B1-47/48/49/50 Singapore 648331
      DBS Kovan Blk 204 #01-107/111 Hougang Street 21 Singapore 530204
      DBS MBFC 12 Marina Boulevard Level 3 DBS Asia Central @ MBFC Tower 3 Singapore 018982
      DBS Parkway Parade 80 Marine Parade Road #01-12 Parkway Parade Singapore 449269
      DBS South Bridge Blk 531 Upper Cross Street #01-51 Hong Lim Complex Singapore 050531
      DBS Thomson 301 Upper Thomson Road #01-45 Thomson Plaza Singapore 574408
      DBS Toa Payoh 520 Toa Payoh Lorong 6 #02-50 Singapore 310520
      DBS Towner Road Blk 101 #01-238 Towner Road Singapore 322101
      DBS Westgate 3 Gateway Drive #04-36 Westgate Singapore 608532
      DBS Woodlands 900 South Woodlands Drive Woodlands Civic Centre #02-01 Singapore 730900


      As your well-being is important to us, we encourage you to use our corporate online banking platform DBS IDEAL where possible. To minimise physical contact, customers are also strongly encouraged to use our “contact-free” digital trade financing solutions, which eliminates the need for the manual processing of trade financing solutions. These services can also be accessed through DBS IDEAL. Please visit go.dbs.com/sme-online to find out more.


      In addition, please refer to our full list of DBS/POSB branches that will remain open, as well as relevant information on available services and branch banking hours.

       

    2. Where can I go for cash and trade transactions?

      Kindly note that there will be a minimum deposit amount of $200 per transaction at the DBS/POSB branch counters starting 25th May 2020. For corporate cash bags, they may be deposited at any of the cash bag deposit machines at the branches listed below. More information on cash bag services can be found here.

      Branch Address Postal
      DBS Ang Mo Kio Central Blk 712A Ang Mo Kio Avenue 6 #01-4066 Singapore 560712
      DBS Bishan 9 Bishan Place #01-14 Junction 8 Shopping Centre Singapore 579837
      DBS Bukit Timah 1 Jalan Anak Bukit #01-19/20 Bukit Timah Plaza Singapore 588996
      DBS Choa Chu Kang Blk 304 #01-657/659 Choa Chu Kang Avenue 4 Singapore 680304
      DBS Clementi Central Blk 449 Clementi Avenue 3 #01-243 Singapore 120449
      DBS HarbourFront 1 Maritime Square #02-122/123 HabourFront Centre Singapore 099253
      DBS Jurong Point 63 Jurong West Central 3 Jurong Point Shopping Centre Basement 1 #B1-47/48/49/50 Singapore 648331
      DBS Kovan Blk 204 #01-107/111 Hougang Street 21 Singapore 530204
      DBS MBFC 12 Marina Boulevard Level 3 DBS Asia Central @ MBFC Tower 3 Singapore 018982
      DBS Parkway Parade 80 Marine Parade Road #01-12 Parkway Parade Singapore 449269
      DBS Plaza Singapura 68 Orchard Road #B1-25 Plaza Singapura Singapore 238839
      DBS South Bridge Blk 531 Upper Cross Street #01-51 Hong Lim Complex Singapore 050531
      DBS Thomson 301 Upper Thomson Road #01-45 Thomson Plaza Singapore 574408
      DBS Toa Payoh 520 Toa Payoh Lorong 6 #02-50 Singapore 310520
      DBS Towner Road Blk 101 #01-238 Towner Road Singapore 322101
      DBS Westgate 3 Gateway Drive #04-36 Westgate Singapore 608532
      DBS Woodlands 900 South Woodlands Drive Woodlands Civic Centre #02-01 Singapore 730900
      POSB Paya Lebar 10 Eunos Road 8, #01-106/107/108, Singapore Post Centre Singapore 408600


      For trade document drop off and pick up, customers can do so at these locations.

       

    3. Are the branches and offices safe to visit? 

      Safeguarding the health and well-being of our customers and employees is our utmost priority. To ensure this, we have implemented the following precautionary and safe distancing measures at branches: 

      • To safeguard the health and well-being of our customers and employees within our premises, customers visiting us must wear a mask and may be required to remove temporarily for verification purposes. Customers without a mask will be denied entry to our branches,
      • We have implemented a dedicated banking hour for the elderly and other vulnerable segments of the community from 9 April 2020.

        Other safe distancing measures at our branches:

        • Seats in our branches have been demarcated to ensure that customers are seated at least 1 metre apart.
        • Limits have been placed on the number of customers that can be in a branch simultaneously, depending on branch size.
        • Customers will be spaced out in the queueing area at our branch entrances to maintain distancing.
        • Temperature screening and SafeEntry login will be required for all customers seeking to enter our premises.
        • To safeguard the health and well-being of our customers and staff within our premises, we will have to decline entry to our premises for any customers that are showing symptoms such as fever, cough, difficulty in breathing, etc.
        • We have also stepped up the frequency of cleaning and disinfection of our premises and self-service machines (e.g. ATMs). 

        We will continue to monitor the situation closely and act accordingly in the best interests of our customers and colleagues.

        We seek your understaing that there may be longer wait time at our branches as a results of the above safe distancing measures. For your convenience, we encourage you to bank with us online through DBS IDEAL.  


    4. I need customer service but am uncomfortable visiting any of the bank branches. Are there alternative ways I can get help?

      If you do not wish to visit a bank branch, simply:
      • call us at 1800 222 2200/+65 6222 2200;
      • login to DBS IDEAL to check your account or make a transaction;
      • for Corporate Banking customers, email DBS BusinessCare here or;
      • for SME Banking customers;
        • find a possible solution here or;
        • email DBS BusinessCare here


      We thank our customers and partners for their kind understanding and cooperation. Stay Safe.

Get In Touch

DBS BusinessCare 1800 222 2200

Get In Touch

DBS BusinessCare 1800 222 2200