Safe-guarding the health and well-being of our customers and partners

Answers to some of your FAQs related to confirmed cases of COVID-19 at DBS

 

  1. I’ve read/heard from news reports that a second case of COVID-19 case is confirmed. Is this case linked to the first case of COVID-19 confirmed at your Marina Bay Financial Centre offices?

    On 17 February, the Ministry of Health announced that a person (Case 77) tested positive for COVID-19 infection. Case 77 is a DBS employee based in one of our satellite offices. This satellite office has been deep cleaned as per Ministry of Health and National Environment Agency guidelines.

    We have a framework for contact tracing, which we execute through a mix of physical interviews and data analytics. Through this, we are able to contact-trace up to three degrees of separation.

    The second case was a first-degree contact, i.e. an individual who was in close contact the first case – and as of last week, had already been placed under quarantine. We are rendering every support to him and his family during this period. We have also identified those who were in close contact with him and are taking the same precautions as we did with the first case.

     

  2. Could I have been infected by one of the confirmed cases? How will I know if I have been in contact with affected DBS employees?

    DBS works closely with the Ministry of Health to conduct detailed contact tracing with all parties that the infected employees may have come into contact with.

    If you are identified as being potentially in contact with a confirmed case, we will reach out to you immediately. In the meantime, please remain calm and consult a doctor if you feel unwell.

     

  3. Should we expect any service disruptions from DBS?

    There is no disruption to our business. It is business as usual at all DBS/POSB/SME Banking branches.

    Our branch operation hours remain unchanged and it is business as usual. During this time, we understand that more customers may prefer to bank with us digitally and are closely monitoring the situation to ensure we continue to deliver a seamless banking experience.

     

  4. There are now two cases confirmed at DBS, what are you doing to prevent a spread across DBS? Are your branches and offices safe to visit?

    It is business as usual at all DBS/POSB/SME Banking branches and offices

    We have a framework for contact tracing, which we execute through a mix of physical interviews and data analytics. Through this, we are able to contact-trace up to three degrees of separation.

    To protect the health and well-being of our employees, customers and partners, we implemented the following precautionary measures at our offices and branches as of Saturday (8 February 2020):

    • Temperature screening at all our office buildings
    • We regret that we will decline entry to our premises for any customers that:
      • register a temperature of 37.5°C and above or;
      • are unwell with respiratory symptoms or;
      • have visited Mainland China in the last 14 days or;
      • had close contact with any persons warded for observation or diagnosed as a suspected/probable case in the last 14 days
    • Customers should seek medical care if they feel unwell or are running a temperature of 37.5°C and above.
    • We have stepped up the frequency of cleaning and disinfection of our premises and self-service machines (e.g. ATMs).
    • Making available hand sanitisers on every floor of our premises
    • Requiring visitors to sign a health and travel history declaration form prior to entering our premises
    • Distributing face masks to all front-line colleagues

    We have also activated business continuity plans, with employees working from home or from split sites. In addition, we are sending out regular notices to remind all employees to remain vigilant and to adopt good personal hygiene and awareness of their surroundings.

    DBS will continue to closely monitor the situation to ensure that our customers, partners and colleagues’ well-being is safeguarded.

     

  5. Is DBS’ trade counter at Marina Bay Financial Centre Tower 3 safe for customers to come to? Are there alternate sites that customers can go to?

    We would like to assure customers that our Trade counter at #12-01 MBFC Tower 3 is safe and operational. As mentioned, we have put in place precautionary measures to protect the health and well-being of our customers, partners and employees.

    However, if you are uncomfortable coming to MBFC you may go to these alternate locations:

    Table A: Document drop off and collection branches

    Branch Name Address
    Jurong Gateway 10 Toh Guan Road, Level #04-11 Lobby C, Jurong Gateway
    DBS Woodlands #02-01, Woodlands Civic Centre, 900 South Woodlands Dr
    Towner Trade counter Blk 101, #01-238 (2nd floor), Towner Rd


    Note:

    • • Processing will be done on T+1 subject to all documents being in order

    Table B: Document drop off only

    Branch Name Address
    DBS Bedok Blk 210, #01-707, New Upper Changi Rd
    DBS Bishan 9 Bishan Place, #01-14, Junction 8 Shopping Centre
    DBS Raffles Place 22 Malacca St, #01-00, RB Capital Building
    DBS South Bridge Blk 531 Upper Cross St, #01-51, Hong Lim Complex
    DBS Thomson 301 Upper Thomson Rd, #01-45, Thomson Plaza
    DBS Kovan Blk 204, #01-107/111, Hougang St 21


    Note:

    • For customers dropping-off across these six locations, collection can be arranged through any of the three locations in Table A and MBFC Tower 3 (#12-01)
    • Processing will be done on T+1 subject to all documents being in order

    We thank our customers and partners for their kind understanding and cooperation.

     

Get In Touch

DBS BusinessCare 1800 222 2200

Get In Touch

DBS BusinessCare 1800 222 2200