When will I receive my funds?

Drop off your Cash Deposit Bags before 4.30pm (weekdays) or 1pm (Saturdays) to receive funds within 2 business days. Drop off your Cheque Deposit Bags before 3.30pm (weekdays) to receive the funds after 2pm the next clearing day.

How do I know my funds are safe?

Deposit Bags are tamper-proof and locked up at our premises. They are opened under supervision or in front of a CCTV camera.

How do I check the status of my cash deposit bags?

The funds deposited via the cash deposit bag will be credited by the next working day and reflected on your IDEAL statement. Refer to your IDEAL statement for amount verification.

When will I stop receiving the cash deposit slip?

In the event that both copies of the cash deposit slips are deposited between 1 November – 31 December 2020, customer’s copy will still be returned. However, we strongly encourage your company to adopt and familiarise yourselves with the updated process as the return of cash deposit slips will cease from 1 January 2021.

Am I required to keep the cash deposit slip?

Yes, please retain the customer’s copy for your reference and insert only the bank’s copy into the cash deposit bag.

Can I deposit foreign currency notes at DBS/POSB branches?

Foreign currency deposit & withdrawal service is available at the following branches: a. DBS MBFC branch b. DBS Suntec City branch

Which foreign currencies can I deposit or withdraw?

You can deposit the following foreign currency notes : USD, EUR and JPY. You can withdraw foreign currency notes in USD.

Deposit Bag

Important Notice:
The Electronic Deposit Slip service will no longer be available from 31 March 2021. To track the status of your cash deposit bags, please retain the customer’s copy of the deposit slip for your own reference and only insert the bank’s copy into the cash deposit bag. You can verify the amount against your IDEAL statement the next business day. Reduce your company’s cash handling and consider adopting digital solutions such as PayNow Corporate or DBS MAX, a collections solution for merchants’.

At a Glance

Save time and deposit cash or cheques in tamper-proof bags.

Unique

Each bag comes with a unique serial number for easy tracking

Sealed

Prevent the unauthorised removal of bag contents once sealed

Accessible

Deposit at DBS branches all over Singapore

Features & Benefits

Added security

Each bag is tamper-proof and carries a unique serial number for easy tracking.

Greater convenience

Deposit your cash and cheques at DBS branches all over Singapore

Save time

Avoid the queues when you deposit your cash and cheques

How to Apply

Simply approach our DBS branch to sign up for our Deposit Bag service and we will give you bags to take away to your premises.

Not a DBS SME Banking customer?
Apply online now. Enjoy free DBS IDEAL access and fee waivers. T&Cs apply.

Download PDF

Cash Deposit Bag Application Form

Cheque Deposit Bag Application Form

Pricing Guide

FAQs

Where can I drop off the Cash Deposit Bag?

You may drop off your Cash Deposit Bag at the Cash Bag Deposit Machine at any of these DBS/POSB branches:

DBS/POSB Branches with Cash Bag Deposit Machine
DBS Ang Mo Kio Central	POSB Paya Lebar
DBS Bishan (Temporarily Unavailable)	DBS Plaza Singapura
POSB Bukit Batok Central	DBS South Bridge
DBS Bukit Timah	DBS Suntec City
POSB Compass One	DBS Tampines One
DBS Choa Chu Kang	DBS Takashimaya
DBS Clementi	POSB Tiong Bahru
DBS HarbourFront	DBS Thomson
DBS Holland Village	DBS Toa Payoh
POSB Hougang Central	DBS Towner Road
POSB Jurong Point	POSB Waterway Point
DBS Kovan	POSB Whitesands
DBS Marina Bay Financial Centre	DBS Westgate
DBS Parkway Parade	DBS Woodlands (Temporarily Unavailable)
POSB Square 2 Branch

	When will I receive my funds?
	Drop off your Cash Deposit Bags before 4.30pm (weekdays) or 1pm (Saturdays) to receive funds within 2 business days. Drop off your Cheque Deposit Bags before 3.30pm (weekdays) to receive the funds after 2pm the next clearing day.

Will I receive an acknowledgement slip?

Receipts will be issued for Cash Deposit Bags deposited into the Cash Deposit Bag Machines. The receipt will contain the unique serial number of the bag and the date/time of the deposit. All deposits are subject to the bank count before cash is credited to your account.

Our staff will stamp and sign a detachable flap on the Cheque Deposit Bags. This flap is an acknowledgement of receipt and bears the bag’s unique serial number for tracking.

	How do I know my funds are safe?
	Deposit Bags are tamper-proof and locked up at our premises. They are opened under supervision or in front of a CCTV camera.

	How do I check the status of my cash deposit bags?
	The funds deposited via the cash deposit bag will be credited by the next working day and reflected on your IDEAL statement. Refer to your IDEAL statement for amount verification.

	When will I stop receiving the cash deposit slip?
	In the event that both copies of the cash deposit slips are deposited between 1 November – 31 December 2020, customer’s copy will still be returned. However, we strongly encourage your company to adopt and familiarise yourselves with the updated process as the return of cash deposit slips will cease from 1 January 2021.

	Am I required to keep the cash deposit slip?
	Yes, please retain the customer’s copy for your reference and insert only the bank’s copy into the cash deposit bag.

What are the instances of exception handling that will result in additional processing fees?

You will be charged up to S$20 for each exception, capped at S$2,500, which include, but are not limited to the following:

Multiple deposit bags or deposit slips found in a single deposit bag
Illegible handwriting or unregistered account numbers on deposit slips
Depositing cheques in cash deposit bags
Depositing more than 50 coins in a single cash deposit bag
Depositing cash in non-standard tamper-proof bags

Please refer to pricing guide for more information. You may also wish to consider using our digital collections solutions such as PayNow Corporate and DBS MAX for more convenience and to save on these potential additional costs. For coin deposit needs, you may wish to do so via our Coin Deposit Machines available islandwide.

	Can I deposit foreign currency notes at DBS/POSB branches?
	Foreign currency deposit & withdrawal service is available at the following branches: a. DBS MBFC branch b. DBS Suntec City branch

	Which foreign currencies can I deposit or withdraw?
	You can deposit the following foreign currency notes : USD, EUR and JPY. You can withdraw foreign currency notes in USD.