Let’s Bank Safely Together
Last updated: Nov 2024
Find out what you should do next when you suspect you’re a victim of an alleged scam or fraud attempt.
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Call us | Secure your cards | |
Reporting can be done 24/7, at any time. Call us and select Option 1 to report fraud. Singapore: 1800 222 2200 Email usWrite to us, and we’ll respond by the next business day. Email: [email protected] |
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Familiarise yourself with the common scam signs
Access your bank account only via the official banking or payment app, or key in the bank’s URL directly into the browser.
When in doubt, contact DBS at 1800 222 2200 / +65 6222 2200 (overseas), Monday to Friday, 8.30am to 8.30pm (excluding Public Holidays) to clarify the communications received.
Banking online can be safe as long as you stay vigilant and proactively safeguard your information. Check out these security tips to protect your business online.
Be Web Wise - Think before you Act | |
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Stay Alert – Be Informed | |
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Things to Note | |
Let's keep our guard up and maintain good digital habits. For more information, you may refer to our e-Payment FAQ. |
Stay updated on the latest security news that might affect the way you bank online.
Additional measures to protect our Corporate and SME customers against scams
4. Is there a way for me to be notified for transactions on IDEAL? | |
For important alerts like transaction approval alerts, you will receive notification via SMS and email by default after each approved transaction to enhance the safety and security of your account. To create and manage additional alerts in DBS IDEAL, please click here for more information. For these additional alerts you have created, we will use email and push notifications as our default channels of communication. |
6. Is Digital Token still safe? | |
Yes, the Digital Token is built with global security standards and forms part of our multi-layered authentication to enhance the safety and security of your accounts. |
8. How will the bank prevent further outflow of my funds? | |
Upon suspected compromise of user account, access to DBS IDEAL will be revoked to prevent any transaction authorisation via DBS IDEAL. |
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Call us
Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200

Locate us
To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.
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