Help & Support

Find answers to the most common questions or get in touch with our BusinessCare representative

 

Help articles
Security and scams


Update DBS Bank Public Key (for DBS ICE Encryption software) >

What to do if you were scammed >

Bank safely and protect your business >

DBS security guide on malware, jailbroken or rooted devices, and mobile threats >
Setting up and logging into online banking (IDEAL)


Setting up IDEAL access for the first time >

Restoring IDEAL access on a new device >

Sign up for IDEAL training >
Using online banking (IDEAL)


Add IDEAL user >

Update IDEAL user’s services, roles and contact information >

Suspend or remove IDEAL user >

Create and manage IDEAL approval groups >

Add and manage IDEAL administrators >

Apply for single control (self-approval) in IDEAL >

Add and manage the links between parent and subsidiary companies >

Create and manage IDEAL alerts >

Supporting documents for adding an approver or administrator >
Making payments


Make local or overseas payments >

Approve local or overseas payments >

Stop or recall payment >

View past payments >

Track outgoing overseas funds with Swift GPI >

Manage payees >

Go chequeless >
Receiving payments (Collections)


Track incoming overseas funds with Swift GPI >
Business profile


Add, manage and remove authorised signatories >

Update mailing address and other business contact details >

Request for audit confirmation report >
Accounts


View accounts and statements >

Add, manage and remove accounts >

Pricing guide for accounts and services >
Fixed deposits (Time deposits)


Open a business fixed deposit account >

Place a business fixed deposit >

View, manage and close fixed deposits >
Trade finance


Apply for a trade finance service >

Manage trade finance services >

Check status of trade finance transactions >
Loans


Apply for a loan >

View loan statements >
Forms and service requests


Forms & Guides is now Self-Service >

Submit and approve forms on File Exchange Center >

Video guides

  • ×

    IDEAL Maintenance Form user guide

    IDEAL Maintenance Form user guide

    IDEAL Maintenance Form user guide


    A quick look at how to add/remove users or update user accesses from your company's IDEAL profile via the DBS IDEAL Maintenance Form

    Watch now
  • ×

    IDEAL First-Time Login Step by Step Guide

    IDEAL First-Time Login Step by Step Guide

    IDEAL First-Time Login Step by Step Guide

    A comprehensive step-by-step guide for setting up your DBS IDEAL account on mobile device and desktop

    Watch now
  • ×

    Making and approving payment in 3 steps

    Making-and-approving-payment-in-3-steps.jpg

    Making and approving payment in 3 steps

    Learn how to make and approve payments on DBS IDEAL in 3 simple steps

    Watch now
Ways to get help

We are ready to assist you with any enquiries, feedback, or complaints you may have.

Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.

To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.

Alternatively, leave a message with our chatbot, Joy. We will get back to you within 3 working days.


Call us

Call us

Operating hours: Monday–Friday, 8.30am–8.30pm (excluding public holidays)

Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions, visit a DBS bank branch.

For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.