Forms & Guides is now Self-Service

Last updated: Nov 2024

About the section

Our website section Forms and Guides is now Self-Service. 

Use it to: 

  • manage your business accounts (such as add signatories, and edit your business details with us)  
  • manage your online accounts (such as add users on IDEAL) 
  • track the status of your service request 
Ways to get help
Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.
To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.