Chat with DBS Joy —
your agentic AI enabled virtual assistant

Find out more about our SME banking products, access your corporate account balance or transaction history and even locate the nearest ATMs and branches around you by having a simple chat with DBS Joy!

DBS Joy is now fully agentic in Singapore, enabling corporate and SME customers to do more than just ask questions. Through a single conversation, customers can now complete simple banking tasks with ease.

With DBS Joy, customers can check account balances, view recent transactions and track the status of selected digital form submissions, all through a natural, conversational experience. Available 24/7, DBS Joy makes everyday banking simpler, faster and more convenient.

The agentic capabilities for DBS Joy will be activated only after customers log in to DBS IDEAL, with the AI acting solely on instructions initiated by authenticated customers.

Enjoy 24/7 digital support through Joy!

Feel free to ask Joy about:

• General enquiries on our corporate products and services
• Instructions on day to day corporate-related activities
• Frequently used forms and where to download them

Ready to meet the new and improved DBS Joy?

Available within IDEAL post-login, DBS Joy is now smarter than ever, delivering more personalised support and enhanced banking assistance through a simple, intuitive conversation. Whether you need information, want to check account details or track selected requests, Joy helps you get things done quickly and effortlessly.

Enquiring about recent transactions is one of the most common requests customers have for DBS Joy, alongside questions on how to navigate DBS IDEAL – the bank's digital banking platform for businesses – and tracking payment statuses. With its new agentic capabilities, it can now understand and fulfil requests on behalf of customers within the same conversation. 

Talk to DBS Joy for help with banking enquiries and services such as:

• How to add or update an IDEAL user's services and roles?
• Guide me on how to make a Telegraphic Transfer payment
• Where can I download statements and reports?
• What is my available account balance?
• Tell me my recent transactions
• Track the status of my digital form request

To better support SMEs, DBS Joy not only helps with everyday servicing requests but also connects businesses to relevant banking solutions that support their growth and business goals. 

Prefer to chat with a live agent instead?

Click on the icon at the bottom right-hand corner before typing Live Chat followed by pressing enter and a live agent will be connected to you shortly!

Had a good experience chatting with Joy or have any suggestions to 
improve our services?

Simply click on the X button on the top right-hand corner of Joy and followed by clicking Leave a Feedback.