Chat with DBS Joy

Chat with DBS Joy —
your agentic AI enabled virtual assistant

Ready to assist you 24/7 with corporate banking needs

Chat with DBS Joy —
your agentic AI enabled virtual assistant

Ready to assist you 24/7 with corporate banking needs

     
     

     
     
     
    At a Glance

    Find out more about our SME banking products, access your corporate account balance or transaction history and even locate the nearest ATMs and branches around you by having a simple chat with DBS Joy!

    DBS Joy is now fully agentic in Singapore, enabling corporate and SME customers to do more than just ask questions. Through a single conversation, customers can now complete simple banking tasks with ease.

    With DBS Joy, customers can check account balances, view recent transactions and track the status of selected digital form submissions, all through a natural, conversational experience. Available 24/7, DBS Joy makes everyday banking simpler, faster and more convenient.

    The agentic capabilities for DBS Joy will be activated only after customers log in to DBS IDEAL, with the AI acting solely on instructions initiated by authenticated customers.

    DBS Joy in DBS SME Banking

    Enjoy 24/7 digital support through DBS Joy!

    Feel free to ask DBS Joy about:

    • General enquiries on our corporate products and services
    • Instructions on day to day corporate-related activities
    • Frequently used forms and where to download them
    Where can I find DBS Joy?


    Click on the icon on the bottom right-hand corner and start chatting with DBS Joy!
    DBS Joy in DBS IDEAL

    Ready to meet the new and improved DBS Joy?

    Available within IDEAL post-login, DBS Joy is now smarter than ever, delivering more personalised support and enhanced banking assistance through a simple, intuitive conversation. Whether you need information, want to check account details or track selected requests, Joy helps you get things done quickly and effortlessly.

    Enquiring about recent transactions is one of the most common requests customers have for DBS Joy, alongside questions on how to navigate DBS IDEAL – the bank's digital banking platform for businesses – and tracking payment statuses. With its new agentic capabilities, it can now understand and fulfil requests on behalf of customers within the same conversation. 

    Talk to DBS Joy for help with banking enquiries and services such as:

    • How to add or update an IDEAL user's services and roles?
    • Guide me on how to make a Telegraphic Transfer payment
    • Where can I download statements and reports?
    • What is my available account balance?
    • Tell me my recent transactions
    • Track the status of my digital form request

    To better support SMEs, DBS Joy not only helps with everyday servicing requests but also connects businesses to relevant banking solutions that support their growth and business goals. 

    DBS Joy Game Reward & Eligibility

    Promotion Period: 1 September to 31 October 2026

    Simply log in to DBS IDEAL, open a chat with DBS Joy and type "start game" to begin. Complete the challenge by asking DBS Joy questions.

    The first 600 companies to complete the challenge by 31 October 2026 can receive a rebate of up to 10 FAST transfers (domestic SGD only).

    To qualify for the rebate, the FAST transfers must be completed within the same calendar month in which you complete your challenge. All eligible FAST transfers made during that calendar month will be counted, up to a maximum of 10 FAST transfers eligible for rebate. Example: If you complete the challenge in September 2026, you may receive a rebate for up to 10 eligible FAST transfers made during September 2026. FAST transfers made in October 2026 will not be eligible for a rebate.

    All eligible rebates will be credited to qualifying customers in November 2026.

    Please note that eligibility for this promotion and the associated FAST transfer rebates apply only within the calendar month in which the qualifying challenge is successfully completed. Only FAST transfers made within that same calendar month will be eligible for rebate, capped at 10 FAST transfers per qualifying company. Any unused rebate entitlement will expire at the end of that month and cannot be carried over, extended, or used in later months.

    DBS reserves the right to amend, suspend, extend or terminate this promotion at any time without prior notice. In the event of any dispute, DBS' decision shall be final and binding

    DBS Joy Game Frequently Asked Questions
    How many customers can receive the rebate?

    The rebate is limited to the first 600 companies who complete the game on Joy.
    If multiple users from the same company play the game, who gets the rebate?

    Eligibility is determined at the company ID level, and rebate entitlement applies to the company rather than individual users. 
    What happens if I answer a question incorrectly? Do I still qualify for the rebate?

    Yes, if you select an incorrect answer, the correct answer will be displayed, and you may continue with the game. There is no penalty for answering incorrectly, and your participation will still count as one completed attempt. 
    Am I guaranteed a rebate after completing the game?

    No, completing the game does not guarantee a rebate. Only the first 600 qualifying company IDs who complete the Joy game will receive the rebate and be notified after the promotion period has ended. 
    When will the rebate be credited?

    Rebates are awarded based on eligible transactions completed within the respective promotional month and all rebates will be credited in November 2026. For example, customers who qualify and perform FAST transfers in September will receive their rebate in November.
    Can I carry forward unused FAST transfer rebates to the next month?

    The promotion is valid only within the applicable campaign period. Unused transaction entitlements and eligibility cannot be carried forward to future months.

    No extensions, exceptions, backdating, or retrospective rebate claims will be permitted once the campaign month has ended. 
    When does the promotion end?

    The promotion is valid until the allocated quota for the first 600 companies has been fully utilised or when the campaign period expires on 31 October 2026.
    Live Chat Service

    Prefer to chat with a live agent instead?

    Click on the icon at the bottom right-hand corner before typing Live Chat followed by pressing enter and a live agent will be connected to you shortly!

    What are the operating hours for Live Chat?


    Our Live Chat services is currently available from Monday to Friday, 9am to 6pm, excluding public holidays.
    Leave a Feedback

    Had a good experience chatting with DBS Joy or have any suggestions to 
    improve our services?

    Simply click on the X button on the top right-hand corner of DBS Joy and followed by clicking Leave a Feedback.
     

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