Setting up IDEAL access for the first time
Last updated: May 2025
Please ensure that you have already applied to use DBS IDEAL. Please refer to the email sent from [email protected] which contains the details that you can use to set up your IDEAL account.
When using online banking, all authentication processes require a mobile device, which acts as a digital token.
You will require a mobile device (mobile phone or tablet) to verify your logins and approvals.
Download the DBS IDEAL mobile app on the mobile device.
• Android: Go to Google Play Store. Or scan this QR code to go there:
• iOS: Go to App Store. Or scan this QR code to go there:
• Huawei: Go to App Gallery for Huawei. Or scan this QR code to go there:
If you are setting up an IDEAL account using an email address that is already used for another account. | |
You will receive an email sent from [email protected] and its subject is ‘Welcome to DBS IDEAL’. It contains a One-Time Registration Code (OTRC) and setup instructions. The code is valid for 30 days, so please set up your account as soon as possible.
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