Setting up

When using online banking, all authentication processes require a mobile device, which acts as a digital token.

You will require a mobile device (mobile phone or tablet) to verify your logins and approvals. 

Download the DBS IDEAL mobile app on the mobile device. 
•  Android: Go to Google Play Store. Or scan this QR code to go there:
   

•  iOS: Go to App Store. Or scan this QR code to go there:
   

•  Huawei: Go to App Gallery for Huawei. Or scan this QR code to go there:

     

12-hour cooling period

After your digital token is set up on a device, there will be a 12-hour period when high-risk transactions cannot be done.

These include:

  • Add or edit a payee
  • Change contact information

If your account is compromised, this period can help you detect unusual activities on your account in time.
 

Ways to get help
DBS Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.
To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.


DBS Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


DBS Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.