Protect your home belongings against unexpected incidents with a home insurance plan.
Your home is your haven. Protect your loved ones and belongings with this comprehensive home content insurance plan. HomeShield, underwritten by MSIG Insurance, provides coverage for your furniture, valuables, renovations and personal liability against things out of your control such as fires, burglaries and floods.
* Applicable to Ultimate Plan
SECTION I - CONTENTS & RENOVATIONS
Loss of or damages to Renovations
Up to S$90,000
Up to S$130,000
Up to S$190,000
Loss of or damages to Contents
Up to S$40,000
Up to S$100,000
Up to S$130,000
Covers physical loss of or damages to the Renovations and Contents caused by:
Up to S$130,000
Up to S$230,000
Up to S$320,000
SECTION II - LIABILITY COVER
Worldwide Personal Liability for whole Household
Up to S$1,000,000
Tenant's Liability (Excess S$100)
Up to S$500,000
SECTION III - WORLDWIDE FAMILY ACCIDENTAL DEATH PROTECTION
You and your spouse
Your child (regardless of no. of children)
S$5,000 each child
SECTION IV - EMERGENCY HOME ASSIST
Access to 24-hour Home Assist helpline for assistance services that include telephone medical advice, arrangement of private medical transportation, plumber, electrician and locksmith referrals
POST LOSS COVERS following damage covered under Section I
Alternative Accommodation or Loss of Rent
Up to 10% of Total Sum Insured
Removal of Debris
Up to S$2,500
Cost of Temporary Protection
Up to S$2,500
Emergency Cash Allowance
Up to S$500
Emergency Replacement of Personal Computer
Up to S$3,000
BONUS COVERS to Section I
Replacement of Locks & Keys
Up to S$500
Contents Temporarily Removed
Up to S$5,000 in the aggregate
Accidental Death of Domestic Pet
Up to S$500
Loss of Money
Up to S$1,000
Accidental Breakage of Fixed Mirror & Fixed Glass
Up to S$500
Deterioration of Frozen Food
Up to S$500
Automatic Reinstatement of Sum Insured subject to additional premium
We will not pay:
HomeShield is designed to provide comprehensive coverage for your renovations, fixtures, fittings, electrical appliances and other precious possessions at home.
You can choose from our 3 plan types with affordable premiums. Premium starts as low as S$119.88 per annum.
You may choose to pay with your DBS/POSB bank account or any Visa/MasterCard Credit Card.
There's more! We'll refund 25% of your annual premium if you stay claim-free for every policy year.
* Premium is inclusive of 7% GST. Premium will be adjusted accordingly if the GST rate changes.
I'm already covered by HDB Fire Insurance, why do I need HomeShield?
Under the HDB Fire Insurance Scheme, you are only covered against damage to the internal areas of the flat built by HDB, which generally includes the floor slabs, internal partitions, ceiling, doors, windows, internal sanitary fittings, electrical wiring and any other item which is provided by HDB as a standard item in the flat. Any loss or damage to your renovations, or household contents (like furniture, decorations, electrical appliances and personal possessions etc.) is not covered.
I'm already required by my mortgagee to take up Fire Insurance, why do I need HomeShield?
Generally, mortgage fire insurance will only cover you against damage to the building structure, including its permanent fixtures and fittings. Any loss or damage to your renovations, or household contents (like furniture, decorations, electrical appliances and personal possessions etc.) is not covered.
What does HomeShield cover?
HomeShield is a comprehensive home insurance plan that insures your renovations and contents within your home against fire, explosion, flood, theft and other causes specified in the policy. On top of that, it also comes with other benefits like Worldwide Personal Liability, Worldwide Family Accident Protection and Emergency Home Assist at no additional cost.
What are the risks insured against for home contents cover?
The Policy covers for physical loss or damage to the renovations and contents while in your home caused by any of the following causes up to the Sum Insured specified in the Schedule:
What is the meaning of Sum Insured?
The "sum insured" is the insured value of the property and the maximum amount an insurer will pay if it is totally destroyed by an insured peril. The sum insured should reflect the cost of replacing the insured property to its original condition (or its equivalent) at the time just before the damage occurred.
How much can I claim for my renovations / contents?
Depending on the plan selected by you, the maximum amount that you can claim will be up to the sum insured specified in your Schedule, provided the Policy will not pay for:
Do I have to provide a detailed listing of the contents in my home?
No, you do not have to provide any itemised listing with your application. However, please ensure that the sum insured selected represents the full value of the renovations and contents as new at time of loss or damage. If not, any claim payment will only be made after deduction of wear and tear or depreciation.
What if I move to a new home?
When you move, you may transfer the HomeShield Policy to cover the new residential home owned by you. Please update MSIG Insurance with your new home address and ensure the Sum Insured on your current plan is adequate.
Can I change the Plan after my application has been accepted?
If you wish to change your Plan, please notify MSIG Insurance directly in writing. MSIG Insurance will send you a confirmation upon receiving your request.
Can I change the mode of payment after my application has been accepted?
You can only change the mode of payment on each policy anniversary date. Please notify MSIG Insurance at least 30 days before your policy expiry date. MSIG Insurance will send you a confirmation upon receiving your request.
How do I make a claim?
What is the basis of claim settlement for renovation / content?
MSIG Insurance will indemnify you the cost of repair for each item that is partially damaged, or replacement as new if it is totally lost or destroyed. The Sum Insured on renovations and contents must represent the full value as new at the time of the loss or damage. If they do not, then payment will only be made after deduction for any wear and tear or depreciation.
For enquiries on HomeShield, please contact MSIG Insurance Customer Service Officers who will be ready to assist you.
|Hotline:||6827 7607 (Monday to Friday, 8.45 am to 5.30 pm)|
What payment modes are accepted?
You can apply for HomeShield with any credit cards or via direct debit from your DBS/POSB, UOB or Citibank iBanking account for Annual premiums.
Payment for Monthly premiums however, can be effected only with your DBS/POSB credit cards or direct debit from your DBS/POSB iBanking account.
How do I pay by Credit?
Click on 'eNETS Credit' at the Application Summary page.
You will then be redirected to the eNETS Credit gateway page. Enter your Name, Credit Card Number and Expiry Date then click 'Submit'.
Alternatively you may log on to 'eNETS Credit' to enter your 'eNETS ID' and 'PIN' and select your 'Credit Card Alias'.
You will be shown a pop-up box. Click on 'Ok' if you want to continue with the transaction and 'Cancel' if you want to terminate the transaction.
When your transaction is successful, you will be provided with an electronic receipt. You can print out a copy for reference.
How do I pay by Direct Debit?
You will need your iBanking 'User ID' and 'PIN' from any of the following banks:
Select 'eNETS Debit' as your preferred payment option.
Select your preferred bank.
Enter your iBanking 'User ID' and 'PIN'. Click 'Submit' to authorise the transaction.
Once your transaction is successful, an electronic receipt will be issued. You can print out a copy for reference.
Will I be charged to use this service?
No, this service is free of charge.
When will my application for HomeShield be completed?
Your application for HomeShield will only be completed when your payment transaction is successful.
How do I know that my transaction has been successfully processed?
You will receive an electronic receipt once your transaction has been successfully processed.
When will I receive my policy?
You will receive your HomeShield policy by mail within a week once MSIG Insurance has successfully processed your application.
Who can I contact if I want to make changes to or cancel my previous application?
You may contact MSIG Insurance customer service hotline at 6827 7607.
Who can I contact if I encounter technical problems when making my payments online?
You may send via e-mail, detailing your technical problems, to email@example.com or call NETS Call Centre at 6274 1212 during office hours.
To enable us to serve you better, please provide the following information:
We recommend the following:
eNETS Credit was developed specifically for Windows 9x or NT or XP operating system. Other operating systems may not be compatible.
What should I do if I see "This program has performed an illegal operation message on my PC?
This is commonly known as GPF (General Protection Fault). You'll have to restart your browser. If the problem persists, please consult your PC vendor.
Please refer to the policy wordings for the full details of the terms, conditions and exclusions of this insurance.
HomeShield is underwritten by MSIG Insurance (Singapore) Pte. Ltd. ("MSIG Insurance") and distributed by DBS Bank Ltd ("DBS"). It is not an obligation of, deposit in or guaranteed by DBS. This is not a contract of insurance. Full details of the terms, conditions and exceptions of this insurance are provided in the policy wordings and will be sent to you upon acceptance of your application by MSIG Insurance.
You have a free look period of 14 business days after the date you receive the Policy. If you decide to cancel the Policy within these 14 days, please inform MSIG Insurance in writing and they will cancel the Policy from its start date and refund in full premium paid provided no claim has arisen.
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (“SDIC”). For more information on the scheme, please visit the General Insurance Association or SDIC websites.
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