Refund EZ-Link/NETS Flashpay Value

Get a refund or transfer of value for your EZ-Link/NETS FlashPay cards at any TransitLink Ticket Office if you have lost or damaged your card.

Banking Part of: Guides > Replace a Credit or ATM/Debit Card
EZ-Link
  • Card is on Auto Top Up Facility (ATU)
    • Visit any TransitLink Ticket Office for refund.
    • Refund will take 21 days, via transfer to another EZ-Link card or to a DBS/POSB bank account.
  • Card is not on Auto Top Up Facility (ATU)
    • Immediate refund at any TransitLink Ticket Office if the refund amount is less than $100.
    • For refund amount of $100 and above, refund will take 21 days, via transfer to another EZ-Link card or to a DBS/POSB bank account.

Note:
  • If you have lost your card, please contact Transit Link at 6496 8300 to report lost of the ez-link card with the ez-reload feature. If you are calling Transit Link after office hours, please leave a voicemail and the report will be lodged.
NETS FlashPay
  • Card is on Auto Top Up Facility (ATU)
    • Visit any TransitLink Ticket Office or NETS Customer Service Centre for refund.
    • Refund amount will be credited into your bank account within 14 working days.
  • Card is not on Auto Top Up Facility (ATU)
    • Immediate refund at any DBS/POSB ATM, under More Services.
    • Find the nearest ATM using our Locator.

Note:
  • If you have lost your card, please contact Transit Link at 6496 8300 to report lost of the ez-link card with the ez-reload feature. If you are calling Transit Link after office hours, please leave a voicemail and the report will be lodged.

Related Information

We welcome your feedback

Information is easy to understand and find
Information is useful to answer your inquiries completely

Need more help?

Contact support and we'll try to resolve your issue quickly.

Contact Customer Support