Refund EZ-Link/NETS Flashpay Value

Get a refund or transfer of value for your EZ-Link/NETS FlashPay cards at any TransitLink Ticket Office if you have lost or damaged your card.

Part of: Guides > Card Replacements

Important information

  • Any lost DBS/POSB Card with EZ-Link Wallet value that is not on EZ-Reload, i.e. manual EZ-Link top-up is deemed non-retrievable once misplaced. There is no refund or deactivation of EZ-Link Wallet.
  • Any lost DBS/POSB Card with NETS FlashPay Wallet that is not on Auto Top-Up Facility (ATU) is deemed non-retrievable once misplaced and there is no refund or deactivation on NETS FlashPay Wallet.

How to Refund EZ-Link Value

Visit any TransitLink Ticket Office and present your card to terminate EZ-Reload for refund.
  • Less than S$80
    • EZ-Reload by Giro - process refund 30 days after termination of EZ-Reload
    • EZ-Reload by Credit - process refund 7 days after termination of EZ-Reload
  • More than S$80
    • Fill up the Manual Deferred Refund (MDR) form provided by TransitLink.
      Deferred refund will take 14 working days via transfer to another EZ-Link card or to a DBS/POSB bank account.
Visit any TransitLink Ticket Office and present your card for refund.
  • Less than S$80
    Refund is immediate.
  • More than S$80
    Fill up the Manual Deferred Refund (MDR) form provided by TransitLink. Deferred refund will take 14 working days via transfer to another EZ-Link card or to a DBS/POSB bank account.
Contact EZ-Link Customer Service Hotline at 6496 8300 (Operating Hours from 8am to 6pm daily, except for Public Holiday) or email EZ-Link at customerservice@ezlink.com.sg and provide the 16-digit EZ-Link CAN ID on the back of your DBS/POSB card to apply for deferred refund.


How to Refund NETS Flashpay Value

Visit any TransitLink Ticket Office or NETS Customer Service Centre and present your card for refund.
  • Refund amount will be credited into your bank account within 14 working days.
Immediate refund at any DBS/POSB ATM, under More Services.
  • Find the nearest ATM using our Locator.
After cancelling your card, call the 24-hour NETS Customer Service Hotline at 6274 1212 to report the loss of your Auto Top-Up enabled NETS FlashPay Card. Upon receipt of a loss report, NETS shall cancel the Auto Top-Up within 48 hours. Please note that you are still liable for any payment transactions on the card during the 48-hour period.
  • Refund amount will be credited into your bank account within 14 working days.
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