Credit Balance Refund

Overpayments or merchant refunds can automatically offset your future expenditures on your credit card. However, if you wish to request for a Credit Balance Refund, simply follow the steps below!

Important information

  • Your credit card must be active and in good standing with the bank.
  • Refunds can only be requested by the main card holder and can only be transferred to your Personal or Joint-Alternate DBS/POSB accounts.

How to request for a Credit Balance Refund.

DBS Digibot
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1
Step 1
Launch DBS digibot and tap on Yes to proceed.
2
Step 2
You will need to be authenticated via iBanking or via Card & Pin.
3
Step 3
Only eligible cards for the refund will be displayed.
4
Step 4
After selecting the card, you will be able to chose between a full or partial refund of the credit balance.
5
Step 5
Tap Proceed to continue.
6
Step 6
Only eligible deposit accounts for the refund will be displayed.
7
Step 7
Tap on Yes to submit the request.

The refund should be credited back to the designated deposit account within 3 to 5 business days.
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More information

  • Please refrain from transferring such overpayments via Internet Banking directly as it will result in Cash Advance resulting in additional fees. Find out more here.
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