Credit Balance Refund

Overpayments or merchant refunds can automatically offset your future expenditures on your credit card. However, if you wish to request for a Credit Balance Refund, simply follow the steps below!

Important information

Your credit card must be active and in good standing with the bank.
Refunds can only be requested by the main card holder and can only be transferred to your Personal or Joint-Alternate DBS/POSB accounts.

How to request for a Credit Balance Refund.

DBS Digibot

Step 1
Launch DBS digibot and tap on Yes to proceed.

Step 2
You will need to be authenticated via iBanking or via Card & Pin.

Step 3
Only eligible cards for the refund will be displayed.

Step 4
After selecting the card, you will be able to chose between a full or partial refund of the credit balance.

Step 5
Tap Proceed to continue.

Step 6
Only eligible deposit accounts for the refund will be displayed.

Step 7
Tap on Yes to submit the request.

The refund should be credited back to the designated deposit account within 3 to 5 business days.

Request a credit balance refund via DBS digibot

More information

Please refrain from transferring such overpayments via Internet Banking directly as it will result in Cash Advance resulting in additional fees. Find out more here.

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