What are the fees and charges?

Fees and charges vary. Our relationship managers will provide a competitive quote based on your business.

How soon can I get my payment after the settlement?

Nett amount will be credited to your designated DBS Business Account the next working day.

Who can I contact if I encounter payment related issues?

Email us at merchantpayment@dbs.com within 7 calendar days.

Who can I contact for authorisation related issues?

For authorisation related issues, please contact our 24/7 DBS Authorisation Hotline at 1800 835 0106.

Can I pass on the costs to customers paying with credit cards?

Merchants are not allowed to impose any minimum spend or pass any surcharge to customers paying with their credit cards.

Credit Card Acceptance Services for Retail Businesses

Credit Card Acceptance for Retail Businesses

One-stop payment solution for all your business needs

Credit Card Acceptance for Retail Businesses

One-stop payment solution for all your business needs

At a Glance

Making payment seamless for your customers and reconciliation a breeze

Comprehensive

Omni payment acceptance channels and services

Customisation

Tailor your payment solution needs with your relationship manager

Convenience

View your consolidated settlement reports in a single portal – DBS IDEAL

Features & Benefits

All-in-one payment solution

Single terminal solution that facilitates Visa, MasterCard, JCB, and UPI payments

Leverage new payment methods

Contactless Payment: PayPass, payWave, QuickPass
Mobile Payment: Apple Pay, Samsung Pay, Google Pay, Android Pay

Customised to your business needs

Instalment payments
DBS/ POSB credit card holders have the option to sign up for interest-free monthly instalments.

Dynamic Currency Conversion(DCC)
Multi Currency
DBS-engaged service providers can process up to 11 different currencies for retail purchases

Eligibility

Business entity incorporated in Singapore with ACRA
DBS Business Account with IDEAL access
Physical Shop Front/ Operating Office in Singapore

How to Apply

or call us at 1800 222 2200

Standard Merchant Acquisition Conditions apply.

Existing Merchant

For merchant account maintenance or additional terminal

You can login to IDEAL > Merchant Services > Request for Updates to submit a request online. Upon submission of the request, we will require 5 working days to process your request. Do note the request is to be approved by Bank Mandate / Authorised signatory as per Board Resolution.

For Mastercard POS Stationery

You may complete the POS Stationery form and email us the form. Upon receipt of the completed form, we will require 5 working days to process your request. Do note quantities above 20 pieces will be delivered by DBS Vendor

FAQs

	What are the fees and charges?
	Fees and charges vary. Our relationship managers will provide a competitive quote based on your business.

	How soon can I get my payment after the settlement?
	Nett amount will be credited to your designated DBS Business Account the next working day.

	Who can I contact if I encounter payment related issues?
	Email us within 7 calendar days.

	Who can I contact for authorisation related issues?
	For authorisation related issues, please contact our 24/7 DBS Authorisation Hotline at 1800 835 0106.

	Can I pass on the costs to customers paying with credit cards?
	Merchants are not allowed to impose any minimum spend or pass any surcharge to customers paying with their credit cards.

Client Testimonials

Choosing DBS allow us to reduce cash handlings at my shop and make payment seamless for both customer and myself. Overall, I am impressed with DBS merchant team’s services.

Mr Ong Wei Sheng
Director of Big Fish Small Fish

Working with DBS has been such a great experience!... The integration between DBS and Xero has made banking and reconciliation so much easier so we can spend more time on expanding the business.

Ms Diana Teo
Co-Founder of Waa Cow!