For existing Current Account DBS IDEAL users:

• eStatements will automatically be available for all users who have access to view account activities on DBS IDEAL. Simply login to DBS IDEAL to view. 
• If you do not have access to view account activities on DBS IDEAL, you can enable 'Enquiry' access under "Add New/Edit Existing User" section in the DBS IDEAL Maintenance form. 

For existing DBS business account holders, without DBS DEAL:

Kindly complete and submit the DBS IDEAL Application form. 

Not a DBS SME Banking customer? 

Apply for a DBS Business Account now to enjoy DBS IDEAL access and fee waivers. T&Cs apply.

For existing DBS IDEAL users:

• If you already have Transaction Services, you can enable “Loan Enquiry” for Loan eAdvices accesses under “Add New/Edit Existing User” Section in the DBS IDEAL Maintenance form.
• If you have Enquiry Service only and want to apply for Loan Enquiry & Transaction Services, please use the IDEAL Application Pack.

For new DBS IDEAL Customers:

You can apply for the Loan Enquiry & Transaction Services through the IDEAL Application Pack. 

What is an eStatement / eAdvice?

eStatement / eAdvice is a soft copy of your account statement for eligible DBS business accounts, and it will be available for viewing and download on DBS IDEAL.

eStatement / eAdvice will be available for eligible DBS account(s): 

• DBS Business Account
• DBS Autosave Account
• DBS Foreign Currency Current Account 
• DBS Multi-Currency Account
• DBS Digital Account
• DBS Risk Free Rate (RFR) Loans
• DBS Non-Risk Free Rate (Non-RFR) Loans

Do I have to pay for eStatement / eAdvice?

This is a free service, available on DBS IDEAL for all eligible DBS business accounts.

What formats are eStatements / eAdvices available in?

eStatements / eAdvices are available for download in PDF format.

What is the frequency of eStatements / eAdvices availability?

eStatements / eAdvices will only be available monthly. eStatements / eAdvices will not be available in other frequencies (eg. daily/weekly/bi-monthly).

How do I access eStatement / eAdvice on DBS IDEAL?

• You can view eStatements* / eAdvices** on DBS IDEAL by going to "Statements and Reports".
  1. For Current Account eStatements, click on ‘Account eStatements’
  2. For Loan eStatements / eAdvices, click on ‘Loan eStatements / eAdvices’.

To download an eStatement / eAdvice, simply click on the 'download' button.

• In addition, you may choose to setup
  1. An email notification feature within DBS IDEAL, so that you will be alerted when your eStatement(s) / eAdvice(s) are ready for viewing or download. This email notification will be sent from DBS eAdvice - [email protected] to your preferred email address in your DBS IDEAL user profile.
  2. To receive an  email with the attached  eStatement / eAdvice when your eStatement(s) / eAdvice(s) are ready for viewing. This email will be sent from DBS eAdvice - [email protected] to your preferred email address in your DBS IDEAL user profile.

^*eStatement will be available for DBS Business Account, DBS Autosave Account, DBS Foreign Currency Current Account, DBS Multi-Currency Account, DBS Digital Account, DBS Loans
^**eAdvice will be available for DBS Loans

Can I choose to receive both physical and eStatements / eAdvices?

We would strongly encourage you to switch to eStatements / eAdvices, to enjoy greater convenience and help us reduce our carbon footprint. 

I’ve received a notification that my eStatement / eAdvice is ready. However, I’ve not received any eStatements / eAdvices via email to date.

You can login to DBS IDEAL to view your eStatement / eAdvice. Note that only authorised DBS IDEAL users with access to view account activities can view eStatements / eAdvices. 

I’ve received my eStatement / eAdvice notification from DBS eAdvice - [email protected]. Is it legitimate?

Yes, once you subscribe to eStatement / eAdvice alert on DBS IDEAL, you will be notified via email from DBS eAdvice when your eStatement / eAdvice is available for viewing or download. Simply login to DBS IDEAL to access your eStatement / eAdvice.

Can I request my email notification to be sent to another email account instead?

You can modify your email notification settings from within DBS IDEAL. The email notification alert serves to inform you that your eStatement / eAdvice is ready for viewing or download. Note that only authorised users can login to DBS IDEAL to view eStatements /eAdvices. 

Is there a limit to view past eStatements / eAdvices?

eStatement records on DBS IDEAL are available from August 2020. You can view and retrieve records from August 2020, up to 7 years thereafter^*.

RFR Loan eAdvices will be available on DBS IDEAL for 7 years from Jun 2021
Non-RFR Loan eAdvices will be available on DBS IDEAL for 7 years from Sep 2021

^*From August 2020 or month of account opening onwards, whichever is later.