Common reasons include card not activated, insufficient credit limit or incorrect card details being entered.Part of: Guides > Go Travel with DBS
Please note that if your credit card(s) is newly approved or recently replaced, you will need to activate it before usage.
Click here to find out how you may activate your credit card(s).
Click here to find out how you may check your credit card(s) available credit limit.
You may also wish to:
- Your Card expiry date is located below your Debit/Credit Card number under Valid Thru.
- Your Card CVC / CVV number is a 3-digit number located at the back of your Debit/Credit Card below the magnetic stripe.
For payment related issues, you can contact us at 6227 6864, between Monday to Friday, 9am to 6pm.
Need more help?
Contact support and we'll try to resolve your issue quickly.Contact Customer Support