Update Address

Change your address with us easily via digibank, Myinfo or using our Video Teller Machine (VTM).

Part of: Guides > Your Guide to digibank


Important information

  • All updates after 8pm on a working day (Monday to Saturday) and updates on a non-working day will be taken as the following working day's transaction.
  • If the bank needs clarification on the updates, customer will be contacted within 2 working days from the effective date.

How to update your Address Details

There are various channels which you may update your address details with us. The most convenient method would be via digibank mobile.

digibank Mobile
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Step 1
Log in to digibank Mobile and tap More on the bottom navigation bar.
2
Step 2
Scroll down to Your Profile, tap on Update Particulars and select Address details.
3
Step 3
Tap on UPDATE under Residential Address section.
4
Step 4
Tap on FIND ADDRESS to update your residential address and tap SAVE.
(Note: Your mailing address will be defaulted to be the same as the new residential address. Select other mailing address option if your mailing address is different.)
5
Step 5
Review your changes and tap on CONFIRM to update your residential &/or mailing address.
(Note: To update only mailing address, go straight to Mailing Address section.)
Get the latest digibank Mobile app now!

Step-by-step Instructions:

  • Log in to digibank Online with your User ID and PIN .
  • Complete the Authentication Process.
  • At the top, Under Preferences , click Update Mailing Address.
  • Under My Residential Address: Indicate the Country and Postal code, and then click Find Address. (Indicate Unit no. if applicable)
  • Under My Mailing Address: Indicate if your mailing address is the same as your residential address.
    If it is not the same, indicate the Country and Postal Code and click Find Address (Indicate Unit no. if applicable)
  • Indicate the Accounts/Services you wish to update your address for.
  • Indicate the Effective Date and click Next.
  • Verify the Details of the Transaction and complete by keying in your iB Secure PIN.
  • Click Submit.

Apply for digibank Online

If you have already enrolled for Singpass, you can update your residential and mailing address by following the below steps:

  • Log in with your DBS/POSB Card and PIN.
  • Verify if your existing information with us is accurate and click UPDATE WITH SINGPASS if changes are required.
  • Log in with your Singpass and provide consent to retrieve your personal data from the relevant government agencies to update your details with us.
  • Select Yes if you would like to update your mailing address for all your banking accounts and services to be the same as your residential address from Singpass.
  • Review your details from Singpass and submit your request.
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Update Particulars, select Address.
  • Indicate the Country and Postal code, and then click Find Address. (Indicate Unit no. if applicable)
  • Indicate if your residential is the same as your Mailing Address entered.
  • Get a One Time Password via SMS and key it into the Video Teller Machine (VTM).
  • Press Confirm to complete the transaction.

Find the nearest Video Teller Machine (VTM) using our Locator.
Important: Updating your Address via the AXS Machine requires you to have an Active DBS or POSB ATM/Debit/Credit Card.

To update your address through AXS, follow these steps:
  • Select DBS Bank Ltd
  • Select Address Update
  • Indicate if your new Address is in Singapore or Overseas
  • If Singapore Address is indicated:
    - Indicate Postal Code and Unit No.
    - Indicate if your Residential address is the same as your mailing address entered
    - Indicate the Type(s) of account to update
    - Click Continue, then Confirm
    - Insert and remove your ATM Card swiftly from the AXS
  • If Overseas Address is indicated:
    - Indicated your New Address and Country
    - Indicate if your Residential address is the same as your mailing address entered
    - Indicate the Type(s) of account to update
    - Click Continue, then Confirm
    - Insert and remove your ATM Card swiftly from the AXS

Note:
  • The update of address will take effect immediately for updates done from 0800 hours to 2000 hours (Mondays to Saturdays)
  • All updates after 2000 hours on a working day (Monday to Saturday) will be taken as the following working day's transaction
  • Transactions received on a Sunday will be updated at 0800 hours on Monday

Frequently Asked Questions

  • Yes, it can be done at any DBS/POSB Branches

    Required Documents
    • Parent/Legal Guardian ID Documents
    • Proof of Relationship (e.g birth certificate)

More information

  • If you are Overseas or do not have any access to digibank Online or the AXS machine, you may get in touch with us here.
  • For Joint-All Account, authorisation from all parties is required.
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