Update Address

Change your address with us easily via digibank, Myinfo or using our Video Teller Machine (VTM).

Part of: Guides > Your Guide to digibank


Important information

The update of address will take effect immediately with some exceptions:
  • For Credit Cards, updates will take 1 working day.
  • For Margin Trading Account(s), updates will take 4 working days.
  • Requests submitted after 8 pm daily (inclusive of weekend and public holiday), will be processed on the next working day.

How to update your Address Details

There are various channels which you may update your address details with us. The most convenient method would be via digibank mobile.

digibank Mobile
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1
Step 1
Log in to digibank Mobile and tap More on the bottom navigation bar.
2
Step 2
Scroll down to Your Profile, tap on Update Contact Details and select Mailing Address.
3
Step 3
Tap on UPDATE under Residential Address section.
4
Step 4
Tap on FIND ADDRESS to update your residential address and tap SAVE.
(Note: Your mailing address will be defaulted to be the same as the new residential address. Select other mailing address option if your mailing address is different.)
5
Step 5
Review your changes and tap on CONFIRM to update your residential &/or mailing address.
(Note: To update only mailing address, go straight to Mailing Address section.)
Get the latest digibank Mobile app now!

Step-by-step Instructions:

  • Log in to digibank Online with your User ID and PIN .
  • At the top, Under Preferences , click Update Mailing Address.
  • Log in with your 6-Digit iB Secure PIN.
  • Under My Residential Address: Indicate the Country and Postal code, and then click Find Address. (Indicate Unit no. if applicable)
  • Under My Mailing Address: Indicate if your mailing address is the same as your residential address.
    If it is not the same, indicate the Country and Postal Code and click Find Address (Indicate Unit no. if applicable)
  • Indicate the Accounts/Services you wish to update your address for.
  • Indicate the Effective Date and click Next.
  • Verify the Details of the Transaction and complete by keying in your iB Secure PIN.
  • Click Submit.

Apply for digibank Online

If you have already enrolled for Singpass, you can update your address details by following the below steps:

  • Log in with your DBS/POSB Card and PIN.
  • Verify if the existing information in our records is accurate and click Update with Myinfo if changes are required.
  • Log in with your Singpass to retrieve your details from Myinfo.
  • Click on I Agree to provide consent for using Myinfo.
  • Select if you would like to use the records in DBS or Myinfo to update your residential address.
  • Select Yes if you would like to use the chosen residential address as the mailing address for all your banking services and accounts.
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Update Particulars, select Address.
  • Indicate the Country and Postal code, and then click Find Address. (Indicate Unit no. if applicable)
  • Indicate if your residential is the same as your Mailing Address entered.
  • Get a One Time Password via SMS and key it into the Video Teller Machine (VTM).
  • Press Confirm to complete the transaction.

Find the nearest Video Teller Machine (VTM) using our Locator.
Important: Updating your Address via the AXS Machine requires you to have an Active DBS or POSB ATM/Debit/Credit Card.

To update your address through AXS, follow these steps:
  • Select DBS Bank Ltd
  • Select Address Update
  • Indicate if your new Address is in Singapore or Overseas
  • If Singapore Address is indicated:
    - Indicate Postal Code and Unit No.
    - Indicate if your Residential address is the same as your mailing address entered
    - Indicate the Type(s) of account to update
    - Click Continue, then Confirm
    - Insert and remove your ATM Card swiftly from the AXS
  • If Overseas Address is indicated:
    - Indicated your New Address and Country
    - Indicate if your Residential address is the same as your mailing address entered
    - Indicate the Type(s) of account to update
    - Click Continue, then Confirm
    - Insert and remove your ATM Card swiftly from the AXS

Note:
  • The update of address will take effect immediately for updates done from 0800 hours to 2000 hours (Mondays to Saturdays)
  • All updates after 2000 hours on a working day (Monday to Saturday) will be taken as the following working day's transaction
  • Transactions received on a Sunday will be updated at 0800 hours on Monday
If you are Overseas or do not have any access to digibank Online or the AXS Machine, you can also complete this eForm, print, sign and mail it to us, or visit our nearest branch.

Note:
  • For Joint-All Account, authorisation from all parties is required.

Find the nearest Branch using our Locator.
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