Update Email Address

Keep your email address updated to receive your transaction alerts, so you are notified of your account activities.

Part of: Guides > Your Guide to digibank

How to update your email address

There are various channels which you may update your email address with us. The most convenient method would be via digibank mobile or with your DBS/POSB Card & PIN via Singpass.

digibank mobile

Click on the steps to view screens

Step 1
Log in to digibank mobile and tap More on the bottom navigation bar.

Step 2
Scroll down to Your Profile, tap on Update Particulars and select Contact Details.

Step 3
Tap on CHANGE under Contact Details section.

Step 4
Input your new contact details and tap on SAVE.

Step 5
Review your changes and tap on CONFIRM to update your contact details.

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digibank Online

Log in to digibank Online with your User ID and PIN.
Complete the Authentication Process.
Select Update Personal and Contact Details under at the top of your digibank Online page.
Update your preferred email address under Your Email Address and Verify Your Email Address.
Click Next to review and Submit.

Not yet a digibank user?

ATM/Debit/Credit Card & Singpass

If you already have Singpass, follow the steps below to update your email address:

Log in using your ATM/Debit/Credit Card details and PIN.
Verify if your existing information with us is accurate and click UPDATE WITH SINGPASS if changes are required.
Log in with your Singpass and provide consent to retrieve your personal data from the relevant government agencies to update your details with us.
Review your details from Singpass and submit your request.

Video Teller Machine (VTM)

Insert your ATM/Debit/Credit Card or scan your NRIC/Passport and complete the authentication process.
Under Update Particulars.
Select Edit under Email.
Enter your new email address twice and press Confirm.
Select Get OTP via SMS* and key the OTP into the Video Teller Machine (VTM).
Press Confirm to complete the transaction.

*Note:

Customers who did not receive the OTP via SMS or do not have their phone with them, select either Wrong Phone Number or No Phone with me.
An officer will be connected to verify the customer through a secured authentication process.

Find the nearest Video Teller Machine (VTM) using our Locator.

Frequently Asked Questions

Can I help my child who is a minor aged below 16 years old, to update their email address?

Yes, it can be done at any DBS/POSB Branches

Required Documents
- Parent/Legal Guardian ID Documents
- Proof of Relationship (e.g birth certificate)

More information

This email address provided will only be used for your digibank Online & Mobile transactions, eStatement Notifications and Marketing Communications (If any).

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