Do ensure that your email address is updated on Singpass first.
If you do not have Singpass, register online. You can refer to the Singpass Instructional Guide.

1

Step 1
Log in using your ATM/Debit/Credit Card details and PIN. Complete your details and tap Login to get started.

2

Step 2
Tap Update with Singpass to retrieve your latest information from Singpass.

3

Step 3
Log in with your Singpass.

4

Step 4
Agree to retrieve your personal data from Singpass.

5

Step 5
Tap Save details if your data is accurate.

6

Step 6
Edit other personal data (if any) and tap Next.

7

Step 7
Verify your information and tap Submit to update your profile.

Update Now

If you are based overseas, you should reset your User ID and PIN first before trying to update your email address.
Learn more about how to Retrieve a Forgotten digibank User ID and Reset digibank PIN.

Please ensure that the email address is keyed in with the correct format to avoid any errors. .

No, mail-in forms are no longer available. Any letters or mail-in forms will be strictly rejected. Please update your email address on your mobile app.

Yes, it can be done at any DBS/POSB Branches.

Required Documents:

• Parent/Legal Guardian ID Documents
• Proof of Relationship (e.g birth certificate)

Please visit your nearest Video Teller Machine (VTM) to update your email address.

For self-service, please remember to bring your ATM/Debit/Credit Card and your mobile phone with a registered number with the bank for verification to update your email address smoothly.

If you do not have the above items, you will need to bring along your NRIC or updated passport during office hours (9am-6pm) to update your email address.

If you do not have your ATM/Debit/Credit Card and an updated passport, please visit the nearest branch.
If you are located overseas, please Get in Touch with Us.