Chat with DBS Joy

Chat with DBS Joy

Ready to assist you 24/7 with corporate banking needs

Chat with DBS Joy

Ready to assist you 24/7 with corporate banking needs

    At a Glance

    Find out more about our SME banking products, access your corporate account balance or transaction history and even locate the nearest ATMs and branches around you by having a simple chat with DBS Joy!

    DBS Joy in DBS SME Banking

    Enjoy 24/7 digital support through DBS Joy!

    Feel free to ask DBS Joy about:

    • General enquiries on our corporate products and services
    • Instructions on day to day corporate-related activities
    • Frequently used forms and where to download them
    Where can I find DBS Joy?


    Click on the icon on the bottom right-hand corner and start chatting with DBS Joy!
    DBS Joy in DBS IDEAL

    Ready to meet the new and improved DBS Joy?

    DBS Joy is now powered by Generative AI. Better, smarter, and friendlier – getting answers for all your banking needs is easier than ever!

    Ask DBS Joy anything such as:

    • How to add or update an IDEAL user's services and roles?
    • Guide me on how to make a Telegraphic Transfer payment
    • Where can I download statements and reports?

    Features of DBS Joy

    DBS Joy’s Express Services

    Access corporate-related services via DBS Joy in a few simple steps:

    1. Contact BusinessCare to register

    2. Type #authenticate in DBS Joy to authenticate

    3. Enjoy easy access services such as:

    • View account balance
    • View corporate transactions
    • View DBS IDEAL Maintenance form application status
    How do I trigger DBS Joy’s Express Services?

     

    1. Click the DBS Joy icon at the bottom right corner and type in #authenticate or any related topics before pressing enter.

      Examples of related topics include:
         •   #viewbalance
         •   #viewtransactions
         •   #idealmaintenance
       
    2. Click on Authenticate Me.
       
    3. Key in your login details and OTP sent via registered email or SMS in the pop-up window.
       
    What should I do if I encounter an issue during authentication?


    If you encounter issues during authentication, please try the following:

    1. Check that pop-ups have been enabled in your browser settings
    2. Check that you have entered the correct registered mobile number and email address
    3. To receive SMS or Email OTP. ensure airplane mode is off and that your network connection is stable
    4. If you see the error message ‘The authentication was not successful’, please clear your web browser cache and try again


    If you are still unable to authenticate, please contact our BusinessCare Hotline.
     
    Live Chat Service

    Prefer to chat with a live agent instead?

    Click on the icon at the bottom right-hand corner before typing Live Chat followed by pressing enter and a live agent will be connected to you shortly!

    What are the operating hours for Live Chat?


    Our Live Chat services is currently available from Monday to Friday, 9am to 6pm, excluding public holidays.
    Leave a Feedback

    Had a good experience chatting with DBS Joy or have any suggestions to 
    improve our services?

    Simply click on the X button on the top right-hand corner of DBS Joy and followed by clicking Leave a Feedback.
     

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