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Talking ATMs for the Visually Handicapped
At a Glance
In our ongoing endeavour to provide exemplary customer service to our diverse base of customers, DBS/POSB through a deep collaboration with the Singapore Association of the Visually Handicapped offers Talking ATMs to customers who are visually impaired.
To ensure simplicity of use, balance enquiry and cash withdrawals are offered to empower visually handicapped customers to conduct basic banking transactions independently.
How to Activate the Talking ATM
Talking ATMs provide voice instructions for visually impaired customers to perform their ATM transactions. To activate:
- Insert headphone into the headphone jack (Standard 3.5mm)
- Upon machine’s voice prompt, insert DBS/POSB ATM Card into the card slot and enter 6-digit pin
- Select desired transaction and account to proceed
Braille symbols are in place to indicate location of headphone jack, card slot, cash slot and keypad to guide the customer in using this ATM.
The Talking ATMs are available in most parts of Singapore and are labelled with the “Visually Handicapped Friendly” icon above the machines.