Payment via digibank
You may use your DBS/POSB Visa or Mastercard© Credit Cards. The service is currently not available for DBS American Express Cards, DBS Corporate Cards or Supplementary Cardmembers
You will receive an acknowledgement e-mail with a transaction reference upon completion of your application on digiBank. Subsequently, DBS will forward your instructions to the respective billing organisations and inform you via normal mail should your application be rejected.
DBS will forward your instructions to the respective billing organisations within 10 working days. Thereafter, each billing organisation will process your application based on their billing processes and cycles. Please continue to pay your bills to the relevant billing organisations until you see a first charge on your Monthly Statement.
Please inform the relevant billing organisations directly to terminate or make changes to your recurring bill payment arrangement.
Cancellation of setup
Please contact the service provider or merchant directly. DBS Bank cannot cancel these for you. We process payments based on your authorisation to the merchant. Even for recurring payments set up through DBS digibank, you still need to contact the billing organisations to cancel them.
Replacing your DBS/POSB Credit or Debit card may affect your existing recurring bill payments with Billing Organisations. To prevent any lapse in payments, please update the respective Billing Organisations of your new card details upon receiving your new card. Find out more here.
Even after you've cancelled a subscription, some merchants may have already processed the next billing cycle before receiving your cancellation request. This can result in one final charge appearing on your statement.
Reach out to the service provider or merchant associated with the charge to understand why it occurred and to request a cancellation or refund if applicable.