(28 Nov 2022) - Be careful of online marketplace scams. Learn More



Learn about #BSHARP

Stay protected with #BSHARP’s 6 guides, Banking online can be safe as long as you stay vigilant and proactively safeguard your information.



  • Be careful of links and attachments sent through emails or SMS or posted online on social media sites. Such links and attachments may lead to phishing pages or install malware onto your device without your permission.
  • Always go to our website by typing https://www.dbs.com.sg to ensure you’re reaching DBS's website.
    TIP: If you wish to visit a webpage, it is safer to type the URL on the address bar of your browser than to click on it from an email or another site.
  • Stay current with latest news, check our Security Alerts & News frequently to be in the know of the latest threats and scams targeting DBS and POSB customers.
  • Avoid performing online transactions on public or shared devices or devices that you suspect are compromised.
  • Never reply to unsolicited emails or SMSes. Responses to such emails or SMSes could be used by fraudsters to socially engineer information or trick users into performing unwanted actions.
  • Verify any odd or suspicious requests through official contact numbers or channels. Ensure that you're communicating directly with official DBS accounts on social media, especially when asking for assistance.



    • As part of the E-Payment User Protection Guidelines, ensure your Transaction Alerts are enabled so that you can be informed instantly of transactions on your account via SMS or email.
    • Read the transaction details in the SMS or email alerts carefully. Validate that the messages, for example, check that the account number is correct, or the transaction reflects your request. Do not provide a One-Time Password (OTP) or DBS digital token authorization if the details in the SMS or email alerts do not match the transaction you initiated. Inform the bank immediately if in doubt.
    • Check your transaction history regularly for any abnormal transaction and notify us immediately, if you notice unknown transactions appearing on your account.
      Personal Banking: 1800 339 6963 or +65 6339 6963 (Overseas)
      Business Banking: 1800 222 2200
    • Keep your contact details updated with the Bank. Learn more.
    • When accessing digibank, never leave your session unattended and log out after use.



  • Avoid jailbreaking or rooting your devices. Doing so makes your device more prone to security vulnerabilities like viruses and malicious software.
  • Protect your device, web browser and Operating System (OS) with the latest anti-virus software
  • For optimal app stability and security, ensure that you update your device’s operating system (OS) to the latest version.
  • Be mindful of the applications you install on your devices. Install apps from official app stores such as Apple App Store or Google Play Store. Unofficial app stores may modify and inset malware into legitimate, non-malicious apps.
  • When installing applications, verify that the permissions granted to the application are necessary and avoid downloading unnecessary applications as these applications may contain malicious code or social engineering scams.
  • Regularly backup critical data.

Download the ScamShield App (For Singaporean customers only)

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council, and more information can be found at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.




  • Be aware of what information you share and how it can be used by a receiving party.
  • Avoid sharing personal details such as your identity card information, address, phone number, DBS account details, or other personal information unnecessarily.
  • Consider setting your social network profile to private or use custom audience settings. This way, only people you invite can see what you post.
  • Consider using a nickname instead of your real name. This can help reduce the chances of you being harassed online.
  • When using public Wi-Fi, avoid accessing websites that require you to login. Consider limiting your activities to only non-sensitive ones. Enable security settings such as 2FA whenever possible adds an additional layer of security.
  • Stop and consider before sharing any posts as information posted may cause harm to yourself or people around you.



  • Review your privacy settings and practice good social media etiquette. Enable security settings such as 2FA whenever possible as an additional layer of security
  • Think before sharing and post online, what you share online can be re-shared and made public by others. You cannot take it back or delete it later.
  • Treat others the way you would like to be treated. Practise kindness in both the physical and digital world.
  • Be cautious when you come across promotional offers that sound too good to be true.
  • Apply a healthy dose of scepticism if you read any news articles that are sensational and discern if the articles come from a credible source.



  • Secure your device with a strong password, PIN or a relevant mechanism to prevent unauthorised use.
    TIP: A strong password is one that is difficult to guess and contains a mix of letters, numbers or symbols. You can use this on top of your device’s biometric security feature (if available).
  • Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone. DBS will never request for your PIN, password or OTP.
  • Avoid providing your account details (such as passwords and PIN) to third-party financial aggregator applications as these applications may not be secure.
  • Avoid registering other people’s biometrics such as facial or fingerprint registration on your devices if you use biometrics to access DBS applications.
  • Use a different PIN or password for web-based services such as email, online shopping or subscription services.
 

Latest Campaigns

Stay updated on the latest security news that might affect the way you bank online.

#BSHARP – Protect Your Information

#BSHARP – Be Web Wise

#BSHARP – Stay Alert


3 Most Common Types of Scam in Singapore

Impersonation scams attack! What should you do?

 

 

Recent Scams & Frauds

Stay updated on the latest security news that might affect the way you bank online.

Online Marketplace Phishing Alert

Date: 28 November 2022 (Updated 1 December 2022)

Description: Scammers are targeting you through fake Carousell and DBS websites to steal your card details and bank account logins. These scammers use your information to charge your cards without permission or take over your bank account to steal your money.

These scammers pretend to be interested buyers. Once you've agreed to their offer, they may claim they need your phone number or email to:

  • receive payment for your goods
  • pay a Carousell protection fee
  • provide a shipping courier your payment details.

If you give your email or phone number to these scammers, they'll send you phishing links or QRs through email, SMS, or messaging apps such as WhatsApp.

Clicking on links in these emails or SMSes will bring you to fake Carousell or DBS phishing websites. These websites will ask you for your card details such as card number, expiry date and CVV or your bank account login details, digital approvals, and OTPs.

Giving these phishing websites your DBS login details, digital token approvals, OTPs, or card details may result in scammers charging your cards without permission, taking over your bank account, or stealing your money.

Be alert for online marketplace scams. Never provide your card details or DBS login details, digital approval, or OTPs to receive payment for your goods.

Customers are advised to be mindful of such scams.

Customers are reminded to check that they're on DBS's official websites to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will not send you login links in our official SMSes.
  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


SMS Phishing Alert

Date: 21 November 2022

Description: Scammers are targeting you through SMS with fake POSB fixed deposit promotions. These phishing SMSes offer fixed deposit promotions with attractive interest rates.

Calling or messaging the number in these phishing SMSes will connect you to scammers claiming they're DBS or POSB staff. These scammers will pretend to help you with a fixed deposit application and may ask you to

  • transfer funds under the pretense of topping up your account
  • give your DBS or POSB login details, digital token approvals or OTPs.

Giving your sensitive details, digital token approvals, or conducting fund transfers to these scammers may result in your money being stolen or scammers taking over your Internet Banking account.

Customers are advised to be mindful of such scams.

Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will not send you login links in our official SMSes.
  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


PayLah! Phishing Alert

Date: 18 November 2022 (Updated 21 November 2022)

Description: Scammers are targeting you with fake PayLah! websites. These phishing websites show a PayLah! login and asks for your mobile number, DBS digibank authentication and SMS OTP.

Giving this phishing website your DBS login details, digital token approvals or OTPs may result in scammers taking over your PayLah! account or stealing your money.

Customers are advised to be mindful of such scams.

Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will not send you login links in our official SMSes.
  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Social Media Ads Phishing Alert

Date: 17 November 2022

Description: Scammers are targeting you with bank-branded social media ads. These ads come from accounts pretending to be a bank's official profiles. These phishing ads offer enticing and exciting deals or giveaways on iPhones, Apple Watches or Telco contracts.

Clicking on these ads leads to phishing websites that ask for your bank username and PIN, digital token approvals or OTPs. Giving this phishing website your bank logins, digital token approvals or OTPs may result in scammers stealing your account or money.

Customers are advised to be mindful of such scams.

Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will not send you login links in our official SMSes.
  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Customer Security Advisory

Date: 1 November 2022

Description: Scammers are targeting your computers and mobile devices with malware to steal your banking username and PIN. If scammers have your banking username and PIN, they could use this information to make their scams more realistic. They will try to steal your one time passwords or send unwanted multifactor authentication prompts, hoping you'll approve the request accidentally or out of annoyance.

Be cautious when you receive unsolicited Digital Token approvals, emails, messages, or calls.

  • If you've received an unexpected Digital Token notification, email, message, or call with personalized details, take a second before you act.
  • Scammers rely on a sense of urgency or curiosity to grab your attention, influence your emotions and manipulate you into taking action you might not have intended.
  • If unsure or in doubt, go directly to the official website or application or hang up and call the official hotline.

Remember: Change your PIN code and contact us immediately if you've given your Username-PIN Code combination or any DBS-related digital token, emails or SMS verification approvals to non-DBS websites, individuals, or mobile applications. You may change your PIN Code by following the instructions here.

Protect your passwords with these simple tips.

  • Use a unique PIN or password for DBS and other online services, such as online shopping or emails.
  • Avoid passwords using your personal information, such as birthdays.
  • Never give your PIN or passwords to others, even if they claim to be bank staff or government officials.
  • Always use Multifactor Authentication for an immediate security boost.

Keep your devices secure.

  • Avoid jailbreaking or rooting your devices, as this makes your devices an easier target for malware.
  • Turn on auto-updates for your device operating system and applications.
  • Use up-to-date antivirus software and use it to check your device regularly.
  • Be cautious of attachments or links in unsolicited emails, messages, or social media posts.
  • Only install apps from official sources or stores such as the Apple App Store or Google Play Store.
  • Read app reviews before installing and only give apps permission that makes sense for what it does.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Customer Advisory

Date: 21 September 2022

Description: If you're experiencing repeated Digital Token push notifications, you may be experiencing an MFA Fatigue attack. MFA fatigue attacks occur when a scammer has your username and password or PIN combination and spams you with multiple MFA push requests hoping you'll approve the request by accident or out of annoyance. These scammers may even conduct phishing through voice, SMS, or messages on social media to trick you into approving this request.

If you're receiving multiple Digital Token requests even though you're not logging into our official websites, reject them immediately. Change your PIN code at once, and contact us through our official hotlines or chatbots should you continue to receive these requests. Accepting any Digital Token Approvals if you didn't initiate them may result in scammers accessing your bank account or unwanted fund transactions.

You may change your PIN Code following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


SMS Phishing Alert

Date: 04 October 2022

Description: Scammers are actively targeting DBS customers through phishing SMSes claiming that your account has been locked due to suspicious activity. These SMSes come in through generic SMS shortcodes such as +1 (800) 11. If you click on the link in this phishing SMS, you'll be redirected to a phishing website.

Giving this phishing website your DBS login, credit card details, digital token approvals or OTPs may result in scammers stealing your bank funds or conducting unwanted credit card purchases.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will not send you login links in our official SMSes.
  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


WhatsApp Phishing Alert

Date: 29 August 2022

Description: Scammers are actively targeting members of the public through phishing WhatsApp messages promoting POSB Fixed Deposits. These phishing WhatsApp messages impersonate POSB staff members and entice potential victims with fake POSB Fixed Deposits promotions with high interest rates.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these scammers may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Phishing Alert

Date: 23 July 2022

Description: Scammers are actively targeting DBS customers and members of the public through fake bank websites to steal their internet banking credentials and credit card information. These phishing sites may claim that your account is suspended or disabled and ask for the following information to unlock the account.

    1. DBS online banking ID and pin
    2. Credit card number, expiry date and CVV
    3. SMS and email OTP

Providing sensitive information such as username-PIN combinations, one-time passwords or card details to these scammers will result in the take over of the internet banking account, unauthorised fund transfers or credit card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Learn more about Singpass scams and what you should do if you suspect your Singpass has been affected at

https://www.singpass.gov.sg/main/security/

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Phishing Alert

Date: 22 July 2022

Description: Scammers are actively targeting members of the public through phishing SMSes. These phishing SMSes may claim that your credit card is locked or DBS has suspended your banking services. These SMSes lead to phishing websites which ask for sensitive information such as your bank account details, credit card information or Singpass credentials.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these websites may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

Sample of a phishing SMS sent by scammers on 22 July 2022

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Phishing Alert

Date: 21 July 2022

Description: Scammers are actively targeting members of the public through phishing emails. These emails may claim they're inviting you to join or that this is the last chance to join a "Lux Living Privilege Club". This scam claims to offer exclusive privileges such as 5-6% cashback when shopping at luxury brand stores and links to a phishing website.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these scammers may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Phishing Alert

Date: 28 June 2022

Description: Scammers are actively targeting members of the public through phishing SMS to steal DBS and Singpass credentials. These SMS may claim that your account is suspended or disabled and direct you to phishing websites.

These phishing websites ask for your

  1. DBS online banking ID and pin
  2. NRIC number and date of birth
  3. Singpass ID and password
  4. Phone number and credit card card information
  5. SMS OTP.

Providing sensitive information such as username-PIN combinations, one-time passwords or card details to these scammers will result in unauthorised fund transfers or credit card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Learn more about Singpass scams and what you should do if you suspect your Singpass has been affected at

https://www.singpass.gov.sg/main/advisory/.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Phishing Alert

Date: 27 June 2022

Description: Scammers are actively targeting members of the public through phishing emails. These emails claim that you are being invited to a "Lux Living Privilege Club" with exclusive privileges such as 5-6% cashback when shopping at luxury brand stores and link to a phishing website.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these scammers may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Online Marketplace Phishing Alert

Date: 14 June 2022

Description: Scammers are actively targeting DBS customers through Carousell, an online marketplace. If these scammers target you, they pretend to be interested in your items and claim to pay using PayNow. These scammers will send screenshots claiming they've paid for your items and ask for your email address. If you provide your email address to the scammer, you'll receive an email with a QR code which claims to lead to DBS' website.

The scammer will tell you to scan the QR code and log in to confirm their payment. This QR code leads to a phishing website which asks for sensitive information such as your DBS login details and one-time passwords.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these scammers may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


SMS Phishing Alert

Date: 13 June 2022

Description: Scammers are actively targeting POSB customers through phishing SMS claiming to advertise POSB Fixed Deposits. These phishing SMS may come in using spoofed shortcodes such as POSB-Bank or other generic shortcodes. These phishing SMS advertise POSB Fixed Deposits promotions with a high interest rates and ask you to contact a mobile number for more details.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these scammers may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Phishing Alert

Date: 11 June 2022

Description: Scammers are actively targeting members of the public through phishing emails. These phishing emails claim DBS has new Privacy and Policy updates and that your credit card has been locked for security reasons. Links in these email lead to fake DBS websites which ask for sensitive information.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these websites may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

Sample of a phishing email sent by scammers on 11 June 2022

If you click on the link in the email, you will be sent to a phishing website mimicking DBS' official website. This phishing website instructs you to log in and verify your identity to unlock your card.

A page mimicking DBS' Internet Banking website will be displayed if you proceed further. This page asks for a DBS username, PIN, and other one-time passwords or approvals

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Phishing Alert

Date: 02 June 2022 (Updated 06 June 2022)

Description: Scammers are actively targeting members of the public through phishing SMSes. These phishing SMSes may claim that your credit card is locked or that DBS is suspending your banking services. These SMSes lead to fake DBS websites which ask for sensitive information.

Providing sensitive information such as username-PIN combinations, one-time passwords or PINS to these websites may result in unauthorised fund transfers by scammers from your bank account. If you have provided your credit card information and CVV, scammers may conduct unauthorised card transactions.

Sample of a phishing SMS sent by scammers on 05 June 2022

Sample of phishing SMS sent by scammers on 06 June 2022

When customers click on the link in the SMS, they are sent to a website with a different URL from the SMS. This website instructs customers to log in and verify their identity to prevent their banking services from being suspended.

A page mimicking DBS' Internet Banking website will be displayed if the customers proceed further.This page asks for a DBS username, PIN, and other one-time passwords or approvals.

Sample of phishing website on 06 June 2022

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Online Marketplace Phishing Alert

Date: 30 May 2022

Description: Scammers are actively targeting DBS customers through Carousell, an online marketplace. Targeted customers will be contacted by scammers pretending to be interested in the customer's items. The scammer will request payment to be performed through CarouPay to the customer's PayNow account.

If a customer agrees, the customer will receive a phishing email that purports to be from Carousell and requires the customer to log into a bank website.

When a customer clicks on the link, they will be redirected to a phishing site to enter their online banking credentials, such as User ID, Password, before requesting the customer's One Time Pin or Digital Token approval.

Should a customer provide the information above, the phishing site displays a page stating that the customer has been successfully verified and redirects to the DBS Internet Banking page.

The scammer will exploit the stolen information to make unauthorised fund transfers from the customer's bank account. If a customer has provided their credit card information and CVV, the scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Voice Phishing Alert

Date: 25 March 2022

Description: Scammers are actively targeting DBS customers and members of the public by masquerading as DBS staff, executives or DBS' contact centres. The scammers spoofed the caller ID of DBS staffs' contact numbers or official hotline and introduced themselves as the Bank's representatives.

Some targeted DBS customers or public members were offered attractive investment products and promotions and asked to transfer money to specific Bank accounts. Others were warned of suspicious transactions or account activities and asked to provide personal information, card details, banking credentials, Digital Token or One-Time PIN approvals.

Customers and members of the public are advised to take the following precautions to protect themselves against such scams:

  • Be aware of such scam calls. Report such calls immediately through SPF's online crime submission portal. If you use an iOS device such as an iPhone, install ScamShield.

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council.

  • Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
  • Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep the app updated and help protect others from such scam calls and messages.
  • Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites or callers.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


SMS Phishing Alert

Date: 23 March 2022

Description: Scammers are actively targeting POSB customers through fraudulent SMS claiming to advertise POSB Fixed Deposits.

Targeted customers will receive an SMS from a generic account. These SMS claim to be advertising a POSB Fixed Deposits promotion with a high interest rate and ask the customer to contact a mobile number for more details.

Should a customer contact this number, the scammer may attempt to trick the customer into providing their sensitive information, banking details, credit card information and CVV, or conduct unwanted fund transfers.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


SMS Phishing Alert

Date: 11 March 2022

Description: Scammers are targeting DBS customers through fraudulent SMS banking alerts. Targeted members of the public will receive SMSes stating that their banking account is frozen and to log into a website to verify their details.

If users click on the link, the phishing page requests their username, password and one-time pin. Should the user complete this request, the page redirects them to DBS' Internet Banking page or Wikipedia's DBS article.

The scammer will exploit the stolen information to make unauthorised fund transfers from the customer's bank account. If a customer has provided their credit card information and CVV, the scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to such sites, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Email Phishing Alert

Date: 08 March 2022

Description: Scammers are actively targeting DBS customers through phishing emails. Targeted customers will receive emails from non-DBS email accounts. These emails claim to be a DBS Rewards customer survey and that 500 customers who fill out the survey will receive a cash reward or air miles.

If a customer clicks on the link, the customer will be redirected to a phishing site and asked to fill out a survey before providing their personal information and credit or debit card details, such as date of birth, mobile number, card number, expiration date, and CVV. Should a customer provide this information, the phishing site displays a page requesting the customer's SMS OTP.

The scammer will exploit the stolen information to conduct unauthorised card transactions.

If you have provided your credit or debit card details and CVV combination to this phishing website, we strongly recommend contacting us immediately using our official hotline numbers.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Online Marketplace Phishing Alert

Date: 08 March 2022

Description: Scammers are actively targeting DBS customers through Carousell, an online marketplace. Targeted customers will be contacted by scammers pretending to be interested in the customer's items. The scammer will then ask to send payment through CarouPay to the customer's PayNow account.

If a customer agrees, the customer receives a phishing email that purports to be from Carousell and require the customer to log into a bank website.

If a customer clicks on the link, they will be redirected to a phishing site to enter their online banking credentials, i.e. User ID, Password, before requesting the customer's One Time Pin or Digital Token approval.

Should a customer provide the information above, the phishing site displays a page stating that the customer has been successfully verified and redirects to the DBS Internet Banking page.

The scammer will exploit the stolen information to make unauthorised fund transfers from the customer's bank account. If a customer has provided their credit card information and CVV, the scammers may conduct unauthorised card transactions.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Email Phishing Alert

Date: 25 February 2022

Description: Scammers are actively targeting POSB customers through phishing emails. Targeted customers will receive emails from non-POSB email accounts. These emails claim to be a POSB Passion Rewards survey and that 500 customers who fill out the survey will receive a cash reward or air miles.

If a customer clicks on the link, the customer will be redirected to a phishing site and asked to fill out a survey before providing their personal information and credit or debit card details, such as date of birth, mobile number, card number, expiration date, and CVV. Should a customer provide this information, the phishing site displays a page requesting the customer's SMS OTP.

The scammer will exploit the stolen information to conduct unauthorised card transactions.

If you have provided your credit or debit card details and CVV combination to this phishing website, we strongly recommend contacting us immediately using our official hotline numbers.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Fake DBS Rewards Website Alert

Date: 18 February 2022

Description: Scammers are actively targeting DBS customers using fake bank rewards websites to steal customers' DBS credentials, personal information and credit card details. These phishing sites use various web addresses such as [word].ursreward.com.

If a customer accesses these websites, the scammer will attempt to take control of the customer's DBS Internet Banking and mobile Digibank accounts to conduct unauthorized transactions on the customer's credit or debit card.

DBS reminds customers not to provide their Username-PIN Code combinations to this site. Doing so may allow an attacker to gain access to your Digibank account or conduct future phishing attempts against you.

If you have provided your Username-PIN Code combination to this site, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Email Phishing Alert

Date: 18 February 2022

Description: Scammers are actively targeting DBS customers through phishing emails. Targeted customers will receive emails from non-DBS email accounts. These emails may claim there are fraudulent transaction alerts on a customer's banking accounts before directing the customer to log in to a phishing website to verify their information.

If a customer clicks on the link, they will be redirected to a phishing site to enter their online banking credentials, i.e. User ID, Password, before requesting their email One Time Pin and phone OTP. These phishing sites make use of various web addresses such as [words].top/[letter].php.

Should a customer provide the information above, the phishing site displays a page requesting the customer's email address and email password.

The scammer will exploit the stolen information to take over the customer's PayLah!, DBS Digibank Token, or Internet Banking account and make unauthorised fund transfers from the customer's bank account.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Fake Bank Website Alert

Date: 13 February 2022

Description: Scammers are actively targeting DBS customers using fake bank websites to steal customers’ DBS credentials, personal information and credit card details. If a customer falls victim to this scam, the scammer will attempt to take over their internet and mobile banking accounts and conduct unauthorized transactions on their credit card.

DBS reminds customers not to provide their Username-PIN Code combinations to this site. Doing so may allow an attacker to gain access to your Digibank account or conduct future phishing attempts against you.

If you have provided your Username-PIN Code combination to this website or any other non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Social Media Advertisement Alert

Date: 6 February 2022

Description: Scammers are actively targeting DBS customers using an iPhone 13 Pro Max scam. Members of the public are invited to sign up for mobile plans and purchase Apple device at promotional rates.

Fraudulent promotion is posted using a spoofed POSB account, P O S B, with spaces between the letters to confuse members of the public. These scammers may also make use of other variants of DBS or POSB accounts.

Users who click on the advertisement are redirected to phishing sites that ask for the victim’s username, password, one-time pin, email address and email password. These phishing sites make use of various web addresses such as posb.xxxxxxx.com. The scammer will exploit the stolen banking credentials to take over the victim’s Internet Banking account and conduct fraudulent transactions.

Customers are advised to be mindful of such scams

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  1. Do not click on any URL links or call numbers provided in unsolicited email, SMS, social media request.
  2. Never disclose your card numbers, OTPs or passwords to unverified sources. Bank staff and government officials will never request your card details, OTPs or passwords through SMS, voice calls, or unofficial websites.
  3. DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  4. Do not click on any URL links or call numbers provided in unsolicited email messages.
  5. Always verify the authenticity of the message with the official websites or sources.
  6. Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Unauthorized Transaction Scam – Update

Date: 1 Feburary 2022

Description: Scammers are actively targeting DBS customers using account suspension alert scams. Targeted members of the public are warned of an unauthorized login attempt to the account and are asked to log into a phishing website to verify their details.

The SMS is sent from fake DBS accounts such as DBS or generic account with SenderIDs such as INFO, INFOSMS, Notice, etc. Users who click on the link are redirected to phishing sites that ask for the victim’s username, password and one-time pin.

The scammer may use other phishing sites with web addresses such as dbs-xxxxxxxxxxxxxxxxx.com etc. The scammer will exploit the stolen banking credentials to take over the victim’s Internet Banking account.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


SMS Phishing Alert

Date: 31 January 2022

Description: Scammers are actively targeting bank customers via credit card suspension scams. Targeted members of the public are warned that their credit card has been blocked and are asked to call the scammers through a non-DBS number in the SMS e.g. 3135 1669.

The SMS is sent from a generic account with SenderIDs such as “smsalert”. Customers who click on the number in the SMS will call the scammer and will be asked for your NRIC and credit card.

The scammer may also send such SMS from other SenderIDs or use different numbers. Should a customer provide this information, the scammers may conduct unauthorized on the credit card or even account takeover.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  1. DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  2. Do not click on any URL links or call numbers provided in unsolicited email messages.
  3. Always verify the authenticity of the message with the official websites or sources.
  4. Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Fake Bank Website Alert

Date: 15 January 2022

Description: We have detected a website mimicking DBS’ Internet Banking page and tricking users into providing their Username and PIN code.

If a customer falls victim and provides this information, a pop-up indicating that this is a fraudulent phishing page will be displayed. This is not a DBS-owned page.

DBS reminds customers not to provide their Username-PIN Code combinations to this site. Doing so may allow an attacker to gain access to your Digibank account or conduct future phishing against you.

If you have provided your Username-PIN Code combination to this site, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  1. DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  2. Do not click on any URL links or call numbers provided in unsolicited email messages.
  3. Always verify the authenticity of the message with the official websites or sources.
  4. Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889



Fake Bank Alert

Date: 04 July 2022

Description: Scammers are actively targeting members of the public through fake bank websites using DBS' content and website layout. Such phishing websites might be used for advance-fee fraud or claim to offer financial services such as retirement investments or offshore bank accounts.

These websites may ask for your personal information such as your usernames and password combinations, full name, address, email and date-of-birth.

Providing your sensitive information to these scammers will result in unauthorised fund transfers, credit card transactions, or identity fraud.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Impersonation Alert

Date: 22 Jun 2022

Description: Scammers are actively targeting DBS customers using fake bank websites to steal customers’ DBS credentials. If a customer falls victim to this scam, the scammer may attempt to take over their internet and mobile banking accounts and conduct unauthorized transactions on their credit card.

DBS reminds customers not to provide their Username-PIN Code combinations to this site. Doing so may allow an attacker to gain access to your Digibank account or conduct future phishing attempts against you.

If you have provided your Username-PIN Code combination to this website or any other non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Impersonation Alert

Date: 20 May 2022

Description: Scammers are impersonating DBS bank on messaging applications. These scammers may claim to be DBS Hong Kong staff offering financial services such as retirement-focused investments or opening offshore bank accounts.

Users who contact these scam accounts are asked to provide sensitive personal details and may be told to transfer money to the scammer's bank accounts.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


eGiro Top-Up Scam Alert

Date: 04 May 2022

Description: Scammers are targeting members of the public by impersonating government and police officials. Such scams are conducted through voice calls to deceive our customers into linking their bank accounts to a scammer-controlled eWallet.

These scammers randomly contact members of the public and request their banking credentials, such as Username-Pin combinations and authorization from the victims' digital token. If the scammer obtains these credentials, the scammer will link the victim's bank account to the scammer's eWallet. This allows the scammer to make unauthorized fund transfers from the victims' bank account to top up the scammer's eWallet.

Call us immediately at our official hotlines if you suspect you've fallen victim to a scam. If you've given your Username-PIN Code combination, OTPs, or Digital Token approval to any unknown parties, change your PIN Code immediately.

You may change your PIN code by following the instructions here.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites or individuals.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in aunsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Fake Website Alert

Date: 03 May 2022

Description: Scammers are targeting members of the public via a phishing website masquerading as a DBS Bitcoin Exchange. The website uses "DBS Max" branding and the website “xbrbpe.xyz” to mislead customers.

Such websites may redirect customers to a secondary website via a QR code or link to download and install a mobile app.

Customers with Apple iPhones or iOS devices are asked to install a configuration profile, while Customers with Android devices are asked to download and install an APK file to their device.

These configuration profiles and apps are not DBS settings or apps. Downloading them will put your device at risk and allow scammers to steal sensitive information, conduct financial transactions, or send messages and calls without your consent.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Impersonation Alert

Date: 14 April 2022

Description: Scammers are actively targeting Korean members of the public through a fake POSB banking website and KakaoTalk profile.

This fake bank website and KakaoTalk account claim to offer Metaverse and NFT coins and attractive promotions such as crediting a new user's bank account with extra money and bank fee exemptions for students and civil servants.

If an individual accesses this site, it requests personal information such as bank branch, bank account number, and Citizen's Registration Number. The scammer will then ask for a wire transfer to the scammer's bank account.

Victims of this site may receive falsified documentation of their supposed earnings before the scammer takes the victim's money and stops responding.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Job Scam Alert

Date: 16 March 2022

Description: Scammers are targeting DBS customers through fake job applications. These fictitious job applications spread through WhatsApp, Telegram, SMS, or word of mouth. These fake job applications claim to be an affiliate of a well-recognized brand such as Amazon and ask recipients to message a Telegram or WhatsApp account.

The scammer will prompt customers to download a mobile app called "EAB" and told that they could earn a commission or cashback by buying items or joining EAB's membership program by conducting fund transfers to scammers.

Customers with Apple iPhones or iOS devices will install a configuration profile, while customers with Android devices will download and install an APK file.

Downloading them will put your device at risk and allow scammers to steal sensitive information, conduct financial transactions, or send messages and calls without your consent.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Search Engine Advertisement Phishing Alert

Date: 18 February 2022

Description: Scammers are posting fraudulent advertisements on various internet search engines, which appear as the first few search results when users search for DBS' contact numbers or investment opportunities. These fraudulent advertisements provide a fake contact number for users to contact or redirect you to fraudulent DBS websites or applications.

A screenshot of an advertisement posted by scammers on Google Search. (Image: Singapore Police Force)

If a member of the public falls for the scam and calls the number shown in the fraudulent advertisements, a scammer impersonating a DBS staff will pick up the call. These scammers may offer attractive investment opportunities or other products and services.

The scammer will ask for sensitive information before instructing the individual to transfer funds to the scammer's bank accounts under the pretext of resolving a bank account or credit/debit card issue or making a payment for an outstanding loan or investment product.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.



Customer Advisory

Date: 19 July 2022

Description: Scammers are using your personal information to make their scams more realistic and convince you they're Bank staff or Government officials. Scammers could have stolen your information from social media, lucky draw contests, surveys, or data leaked from sites such as Pastebin or Wikileaks.

Such scams are a form of social engineering, where a scammer manipulates your emotions and tricks you into taking actions you might not have intended, such as conducting fund transfers or providing more sensitive information about yourself.

Be cautious when you receive unsolicited emails, messages, or calls.

  • If you've received an unexpected email, message, or call with personalized details, take a second before you act.
  • Scammers rely on a sense of urgency or curiosity to grab your attention, influence your emotions and manipulate you into taking action you might not have intended.
  • If you're unsure or in doubt, go directly to the official website or application or hang up and call the official hotline.

Remember: If you have provided your Username-PIN Code combination or any DBS-related emails or SMS verification approvals to non-DBS websites, individuals, or mobile applications, we strongly recommend changing your PIN Code and contacting us immediately.

You may change your PIN Code following the instructions here.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you're a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep the app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Fake Job Scam Alert

Date: 22 April 2022

Description:Scammers are targeting DBS customers through fake part-time/full-time job applications. These fictitious job applications spread through Telegram chats and claim to affiliate with well-recognized brands such as local media companies, social media platforms or high street brands for marketing or data entry to boost traffic or sales.

The scammer will prompt customers to register themselves on a website to complete tasks which will provide cashback commissions.

The requested purchase often starts with a small amount, such as $100 for a completed task with a $110 payback, which the scammer may claim is a 10% in "commissions" or "cash back". Subsequent transfers increase in amounts required for purchase and may go up to $10,000-$30,000 - at this time, the scammer will stop paying the customer back and continue stringing the customer along. The scammers may claim that their bank is delaying the payout or that there was an error.

Members of the public are advised to be mindful of such scams.

Customers and members of the public are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.


Fake Website Alert

Date: 15 March 2022

Description: Scammers are targeting DBS customers via a phishing website masquerading as a DBS-owned Bitcoin Exchange. The website uses “DBS Max” branding and the “dbstrade.org” web address to mislead customers.

Customers who click on the link are directed to a webpage with a QR code to download and install a mobile app. This QR code leads to a second website to download this application.

Customers with Apple iPhones or iOS devices will install a configuration profile, while Customers with Android devices will download and install an APK file.

These configuration profiles and apps are not DBS settings or apps. Downloading them will put your device at risk and allow scammers to steal sensitive information, conduct financial transactions, or send messages and calls without your consent.

If customers provide information to the login page, scammers may use it to make future phishing attempts more realistic.

If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.

You may do so by following the instructions here.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS's official website or use DBS's official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.

  • Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
  • DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
  • Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us

China: 400-820-8988

Hong Kong: 2290 8888

Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.


Fake Bank Website Alert

Date: 29 January 2022

Description: Scammers are actively targeting DBS customers using fake bank websites to steal customers’ DBS credentials and OTPs. If a customer falls victim to this scam, the scammer will gain access to their DBS internet banking accounts to conduct unauthorized funds transfers and gain full control of the account.

Customers are reminded not to accept any unauthorized requests or provide OTP or Digital Token approvals unless they initiate the request themselves. If you have provided your Username-PIN Code combination to this site, we strongly recommend changing your PIN Code immediately. You may do so by following the instructions here.

Customers are reminded to ensure they are on DBS’ official web pages or use DBS’ official mobile applications to conduct any DBS Internet Banking or Mobile Banking requests. Go directly to https://www.dbs.com or www.dbs.id to ensure that you are on our website and do not conduct any DBS-related logins on other websites.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  1. DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  2. Do not click on any URL links or call numbers provided in unsolicited email messages.
  3. Always verify the authenticity of the message with the official websites or sources.
  4. Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Customer Advisory

Date: 26 January 2022

Description:

During the festive seasons, there may be an increase in QR-enabled e-gifts. DBS would like to advise customers that scammers may utilize QR codes to phish users and redirect them to phishing sites or redirect payments from their legitimate recipient.

Be cautious when scanning QR codes.

  • Stop and think before you scan a QR code. Only use official DBS QR Gift cards issued at our DBS or POSB branches, POSB Pop-up ATMs and Sheng Siong outlets.
  • Always use our official DBS PayLah! App to redeem or load money into our DBS QR Gift Cards.
  • Use a QR scanner that shows the URL first instead of directly going to the landing page upon scanning. Look out for this link when scanning DBS QR Gift Cards: https://www.dbs.com.sg/personal/mobile/paylink/qrgift/index.html
  • Find alternate means of payment if you can't confirm that the QR code is legitimate.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links, scan QR codes or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Account Suspension Scam

Date: 19 January 2022

Description: Scammers are actively targeting DBS customers using suspicious login alert scams. Targeted members of the public will receive a fraudulent SMS claiming their account has been suspended and to verify their details by logging into a phishing website.

The SMS is sent from a generic account with SenderIDs such as INFO, INFOSMS, Notice, etc. Users who click on the link are redirected to phishing sites that ask for the victim’s username, password and one-time pin.

These phishing sites make use of various web addresses such as dbs-login6.com, online.webdbslistonline.com, etc. The scammer will exploit the stolen banking credentials to take over the victim’s Internet Banking account.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’ official website or use DBS’ official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


 

Scams & Frauds Alert Archives

Suspicious Mobile Banking Alert Scam

Date: 19 November 2021

Description: Scammers are actively targeting DBS customers using the suspicious mobile banking alert scams. Targeted members of public are warned of unauthorized registration of the mobile banking application on a new mobile device and are asked to login to a phishing website to verify their details.

Users attempting to login to the fraudulent phishing site will be led through the following sequence of events:

  1. Victim will be directed to a phishing site to enter their online banking credentials i.e., User ID, Password and authorise access using the One Time Pin.
  2. Victim will be redirected to a page to provide their email address and password.
  3. Victim who provided the information will be informed that they have been successfully verified before being redirected to DBS Internet Banking page.

The scammer will exploit the stolen information to take over the victim’s Internet Banking account or make unauthorized fund transfer from the victim’s bank account.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Scamshield Feature - For Singaporean customers

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council, and more information can be found at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation. This keeps the app updated and will help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Suspicious Login Alert Scam

Date: 16 November 2021

Description: Scammers are actively targeting DBS customers using suspicious login alert scams. Targeted members of the public are warned of an unauthorized login attempt to the account and are asked to login to a phishing website to verify their details.

Users attempting to login to the fraudulent phishing site will be led through the following sequence of events:

  1. Victim will be directed to a customer support live chat page, which requires the victim to provide information such as Bank account ID, name, mobile number and bank branch information.
  2. Victim will be redirected to a page and required to provide their credit card details.
  3. Victim who provided the information will be informed that they have been successfully verified before being redirected to the DBS Internet Banking page.

The scammer will exploit the stolen information and credit card details to take over the victim’s Internet Banking account or charge fraudulent card transactions to the customers’ credit and debit card or take over their Internet Banking account.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Suspicious Login Alert Scam

Date: 05 November 2021

Description: Scammers are actively targeting DBS customers with the Bicentennial Commemorative Note scam. Targeted members of the public will receive an SMS from a sender “Notice” to inform them that they are to receive a Bicentennial Commemorative Note worth $20 for free. These individuals will be directed to click on the phishing URL, which uses a variant of www[.]dbs-xxx.com, and requested to login to their DBS Internet Banking accounts.

Once logged into the fraudulent phishing site, the scammer will access the victims’ internet banking account and conduct unauthorized transactions from the victims’ accounts.

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Suspicious Login Alert Scam

Date: 23 October 2021

Description: Scammers are actively targeting DBS customers using suspicious login alert scams. Targeted members of the public are warned of an unauthorized login attempt to the account and are asked to login to a phishing website to verify their details. Once logged into the fraudulent phishing site, the victims will be led through the following sequence of events:

  1. Victim will be directed to a page that requires the victim to provide personal information such as name, date of birth, phone number, email address, home address, mother’s maiden name, etc.
  2. Victim will be redirected to a page and required to provide their credit card details.
  3. Victim who provided the information will be informed that they have been successfully verified before being redirected to the DBS Internet Banking page.

The scammer will exploit the stolen Internet Banking credentials, personal information and credit card details to take over the victim’s Internet Banking account or charge fraudulent card transactions to the customers’ credit and debit card.



Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


DBS Promotion Scam and Phishing Alert

Date: 24 September 2021

Description: Scammers are actively targeting the public with fictitious DBS 50th Anniversary Giveaway promotions. Participants are enticed to share the scams with their contacts via WhatsApp to claim the prize money of SG$4000 or the equivalent in local currency. Victims who attempted to claim the prize money after sharing the scam with their contacts are redirected to another fraudulent site and will be led through the following sequence of events:

  1. The page will request the user to fill in sensitive information such as their home address and credit card details.
  2. A prompt for the user to forward the link through a messaging application such as WhatsApp.
  3. A secondary scam prize opportunity asking for your credit card information or offering items at prices well below market rate.

Victims of this scam may receive fraudulent charges on their cards and put themselves and their contacts at risk of being targeted by future scams.


Customers are advised to be mindful of such scams..

Always ensure you are on DBS’s official website or use DBS’s official mobile applications. Go directly to https://www.dbs.com to ensure that you are on our website to verify if there are any official giveaways or promotions.

Remember: Do not give your credit card details out to unknown websites.

  • Do not click on any URL links in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Government Official Impersonation

Date: 16 September 2021

Who might be at risk?
DBS and POSB customers

Description: Scammers are actively impersonating government officials such as the Ministry of Health, Chinese authorities, or other government officials to defraud our customers. They may use baits such as:

  • Contact Tracing,
  • Covid-19 Test Updates,
  • Money laundering and tax evasion offences,
  • An individual’s phone number being used to spread falsehoods or scams relating to Covid-19 in China.

These scammers may contact individuals through messaging programs such as WhatsApp or voice calls.

If an individual falls victim to these claims, the scammer may ask for the following information or request the victim conduct the following actions:

  • Internet Banking credentials,
  • OTP or Digital Token approval,
  • Performing fund transfer(s) to another account.

Similar scams in the past have impersonated the Singaporean Ministry of Health, Singapore Police Force, or DBS Staff.

Customers are advised to be mindful of such calls.

  1. Government officials will never ask for your financial details or fund transfers over the calls. Always check for the authorities' contact information on the official websites and verify the calls via the government agency’s hotline if you receive such calls. Do not proceed further if the caller asks for your information, banking credentials, or conducts suspicious or unfamiliar actions or transactions.

  2. Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites or mobile applications. Do not give your credit card details out to unknown websites.

Call us immediately at the hotlines below if you receive or suspect you’re a victim of fraud.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Fake Bank Website Alert

Date: 15 September 2021

Description: Scammers have created fake DBS IDEAL web pages to trick users into providing their contact details to non-DBS parties. This website asks a user to provide a name, email, and company address.

If an individual provides this information, they may be subject to an impersonation scam by fraudsters purporting to be DBS staff through email, voice, or messaging applications.

Customers are advised to be mindful of such calls.
Do not give out your IDEAL or DBS-related logins, OTPs, or Digital Token Approvals, to other individuals, non-DBS websites, or mobile applications. Neither DBS Staff nor government officials will ask for your logins or OTPs through calls, SMS, emails, or unofficial websites.

Customers are reminded to ensure they are on DBS’s official web pages or use DBS’s official mobile applications to conduct any DBS Bank or IDEAL requests. Go directly to https://www.dbs.com to ensure that you are on our website and do not conduct any DBS-related logins on other websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 06 August 2021

Description: Scammers are making use of fake DBS transaction alerts via phishing emails and phishing sites to steal DBS card details and charge fraudulent transactions on the victims’ credit and debit cards.

If a customer falls victim to this scam, the scammer will exploit the stolen card information and charge fraudulent card-not-present transactions to the customer’s credit, debit, or ATM card. Customers who respond to the scam will be directed to the following sequence of events:

  1. An email claiming the customer’s credit card is on hold and needs to be unlocked through a non-DBS website.
  2. A website asking for the user to provide their credit card information, PIN, and CVV.
  3. A secondary screen asking for the customer’s SMS OTP.
  4. Should a customer complete these requests, they will be redirected to DBS’s legitimate main page.



Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit card details out to unknown websites.

  • DBS will never ask you for your credit card details, CVV or SMS OTP to verify or unlock your account.
  • Do not click on any URL links or call numbers provided in unsolicited email messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 14 July 2021

Description: Scammers are using fake DBS Internet Banking phishing sites to steal customers’ DBS credentials and OTPs in order to gain access to their PayLah! accounts.

If a customer falls victim to this scam, the scammer will gain full control of the customer’s DBS PayLah! account to conduct unwanted funds transfers or lock the customer out of their account by setting the scammer’s phone as the approved device.

Customers are reminded not to accept any unauthorized requests or provide OTP or Digital Token approvals unless they initiate the request themselves.

Should a customer fall victim to this scam, they will see the following sequence of events:

  1. The fraudulent website will display a prompt stating “Please note that your holding funds will be credited into the account you are about to sign in. Click okay to continue.”,
  2. The customer will be redirected to a page requesting for the customer’s mobile number followed by asking for the customer to login to their DBS account,
  3. The customer will receive an OTP at their registered email address and will be asked to input this OTP to the fraudulent site,
  4. If a customer completes this step, the fraudulent website will ask for the OTP sent to the customer’s mobile phone and the customer’s PayLah! password.
  5. A final prompt will be seen stating “A problem persist, please try login in again.”

Once this sequence is completed, the scammer will have the necessary information to set their device as the approved PayLah! device, giving them full access to the customer’s PayLah! funds and preventing the customer from accessing their PayLah! account.

 


Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official web pages or use DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests. Go directly to https://www.dbs.com to ensure that you are on our website and do not conduct any DBS-related logins on other websites.

Remember: Do not give out your Internet Banking or PayLah! credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications.

  • DBS will never ask you for your PayLah! password or OTP outside of your PayLah! app. Avoid inputting your passwords or OTPs in non-DBS URLs or applications.
  • Do not click on any URL links or call numbers provided in unsolicited text messages.
  • Always verify the authenticity of the message with the official websites or sources.
  • Never disclose your Internet Banking or other sensitive details or OTPs to unverified sources. Bank staff and government officials will never request for your login details or OTPs through SMS, voice calls, or unofficial websites.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 05 July 2021

Description: Scammers are setting up DBS Internet Banking phishing sites to steal usernames, passwords and one-time pins from our customers. If customers fall victim and log into the phishing sites, the scammer will gain access to their DBS Internet Banking account, conduct unwanted funds transfers, or lock the customer out of their account by provisioning the customer’s DBS or PayLah! account on the scammer’s phone.

Customers are also advised not to accept any unauthorised requests or provide OTP approvals coming to their PayLah! or Internet banking unless they initiated the request themselves.

 



Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official web pages or use DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests. Go directly to https://www.dbs.com to ensure that you are on our website and do not conduct any DBS-related logins on other websites.

DBS will never ask you for your PayLah! password or OTP outside of your PayLah! app. Avoid inputting your passwords or OTPs to non-DBS URLs or applications.

Remember: Do not give out your Internet Banking or PayLah! credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites or mobile applications.

Avoid clicking on any URLs in unsolicited emails or smses, and always check with the source to ensure the message is legitimate.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Scam Alert

Date: 10 June 2021

Description: Scammers are using fake job applications to trick customers into making fund transfers. These fictitious job applications may be posted on various social media and job websites or disseminated through messaging platforms, SMS, or email. 

These messages often promise high daily salaries, easy working conditions, or high commission rates to entice individuals into contacting the scammer. Such SMS messages may spoof a company's SMS shortcode (display name) and may be included in existing SMS threads with legitimate notifications. 

If a customer responds to the scam, they may experience the following sequence of events:

  1. The customer will be directed to a fake shopping platform to buy an item by transferring payment to the scammer’s bank account.
  2. To build trust, the scammer will immediately make payments for the items in full with a 10% commission to the victim for the first few transactions.
  3. After the initial transactions, the victim will be asked to purchase and transfer payments for more items; however, no additional payment or commission will be made to the victim.

 

Customers are advised to be mindful of such scams.

Be cautious of and avoid job offers that promise a high return for minimal effort or ask for payment before you start work. 

Remember: Do not give out your Internet Banking or PayLah! credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications.

Visit ScamAlert.sg for more information on Job Scams: https://www.scamalert.sg/scam-details/job-scam

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 31 May 2021

Description: Scammers are impersonating DBS Bank to conduct DBS Paylah!-focused phishing. This scheme attempts to steal DBS credentials and trick customers into sending funds or giving access to their PayLah! accounts.

If a customer falls victim to this scam, the scammer may gain access to their DBS Bank and PayLah! accounts, conduct unwanted funds transfers, and lock the customer out of their account by provisioning the customer’s DBS or PayLah! account on the scammer’s phone.

Customers are also advised not to accept any unauthorised requests or provide OTP approvals coming to their PayLah! or Internet banking unless they initiated the request themselves.

Should a customer fall victim to this scam, they will see the below sequence of events.

  1. A screen asking for the customer’s mobile number authentication will pop up
  2. A prompt stating “Please note that you holding funds will be credited into the account you are about to sign in. Click okay to continue.”,
  3. The customer will be asked to log into their DBS account,
  4. They will be asked to provide their SMS OTP or DigiToken approval,
  5. The customer will finally be asked for their PayLah! password.

 

Customers are advised to be mindful of such scams.

Customers are reminded to ensure they are on DBS’s official web pages or use DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests. Go directly to https://www.dbs.com to ensure that you are on our website and do not conduct any DBS-related logins on other websites.

DBS will never ask you for your PayLah! password or OTP outside of your PayLah! app. Avoid inputting your passwords or OTPs to non-DBS URLs or applications.

Remember: Do not give out your Internet Banking or PayLah! credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Malware Alert

Date: 20 May 2021

Description: Scammers are impersonating DBS Bank in order to phish unsuspecting users into both opening a malicious file and provide sensitive information, and may result in financial loss, their devices being infected, and even theft of their sensitive information. Emails sent by the scammer may masquerade as a PayLah! Alert or an invoice payment from DBS Bank and may contain a malicious attachment or link to a malicious file.

If you open the malicious file or click on the links, it may trigger a malware infection of your computer or mobile phone. The malware may steal your passwords and personal information or encrypt your files for a ransom (i.e. ransomware). Alternatively, the malware may also ask you to log in or provide other confidential information under the guise of opening the file.

DBS will never send webpage files (.html) or executable files (.exe) to you. Never click on any unsolicited links or attachments.

Customers are advised to be mindful of such scams.

If you receive a similar message or are contacted through social media by individuals claiming to be associated with DBS, stop, check, and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

Always ensure that you are on DBS’s official web pages by typing DBS’s website directly into the address bar on the browser or use our official mobile applications.

If available, use an antivirus to keep your devices secure. Learn more about keeping yourself secure by clicking on the Security Tips link on the right.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Advance Fee Fraud Alert

Date: 27 April 2021

Description: Scammers are impersonating DBS Bank in order to conduct advance fee fraud scams. An advance fee fraud scam uses an attractive reward as bait and requires an individual to pay a fee upfront in order to obtain the item. Commonly used rewards are services, stocks, contracts, or large amounts of money.

If a user accesses this fake website, they may be asked to log in, provide other sensitive information under the guise of opening a DBS account, or to provide payment to the scammer. Users who fall victim to this scam may be subject to identity theft, future phishing attempts, and monetary loss.

Customers are advised to be mindful of such scams.

Remember:Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

Always ensure that you are on DBS’s official web pages by typing DBS’s website directly into the address bar on the browser or use our official mobile applications.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Social Media Phishing Alert

Date: 14 April 2021

Description: Scammers are actively conducting social engineering scams in Singapore to gain access to customers’s bank accounts and conduct fraudulent bank transfers.

Customers are advised not to accept any unauthorised requests or provide OTP approvals coming to their PayLah! or Internet banking unless they initiated the request themselves. Customers are reminded to always read the message explaining what the OTP is for before taking action or approving it.

These scams are conducted through the official delivery applications as well as through online sellers.

The scammer requests for the customer’s mobile number under the guise of initiating a PayLah! transfer.

Once the victim has provided their mobile number, they will receive another SMS from the scammer requesting for them to log into their PayLah! account and enter a One Time Password (OTP) to link their PayLah! account with the scammer’s Google Pay account.

After completing the steps instructed by the scammers, PayLah! account will be compromised and allow the scammer to make multiple unauthorized transactions.

Customers are advised to be mindful of such scams.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

DBS PayLah! users do not need to link their DBS PayLah! account to their Google Pay account to receive money. You will need to link accounts only when sending money from Google Pay.

Monitor services connected to PayLah! By going to “Manage Link Service” and disable any services you no longer use with PayLah!

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Social Media Phishing Alert

Date: 01 February 2021

Description: Scammers are actively targeting DBS customers by sending fraudulent messages from compromised WhatsApp or other messaging applications accounts. These scammers exploited the compromised accounts to target the hacked user’s contacts and exploit the trust between the victims.

These messages may purport to be a part of an online shopping campaign such as Qoo10 and prompt the user to click on a link to a fake DBS login portal. Should a customer fall victim and click on the link, the phishing site will ask for the victim’s Internet Banking credentials, OTP or Digital Token approval to perform unauthorized fund transfers to another account.

A sample of the message is below:

“Qoo10 has a special campaign for the 10th year anniversary. I need only 5 votes. I will send you a message and you will receive a code via texst message can you send me that code?

Link: <Fake DBS website>.”

Customers are advised to be mindful of such requests on social media and go directly to our website or DBS-owned social media pages.

If you receive a similar message or are contacted through social media by individuals claiming to be associated with DBS, stop, check, and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals. Always go directly to our website to log into your iBanking account.

Singapore-based DBS and POSB customers using iPhone can also install and set up ScamShield® to block scam calls, filter scam SMSes, or report scam messages.

Scamshield Feature

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council, and more information can be found at https://www.scamshield.org.sg/.

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation. This keeps the app updated and will help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

Call us immediately at the hotlines below or message our chatbot if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Email Alert

Date: 25 January 2021

Description: Scammers are exploiting DBS announcement of the replacement of the physical token with the digital internet/ mobile banking token in an attempt to defraud our customers.

The scammers are targeting DBS and POSB customers with phishing emails and calls on the pretext of assisting our customers to set up their digital token to prevent their accounts from being blocked.  
Unsuspecting customers who fall victim to the scam are requested for sensitive information such as Digital Token approval or verification codes sent to the customer’s email or phone number. This information is used by the scammers to set up and link a digital token to the customers’ account to conduct unauthorized fund transfers and modifications while preventing the customer from accessing our internet and mobile banking services.

Customers are advised to be mindful of such emails and calls and to go directly to our website instead of clicking on links in such SMS.

If you receive a similar email or have been contacted by individuals claiming to be DBS staff, stop, check and exercise caution before you act. Singaporean customers are advised to pay attention to the ‘+’ on any calls they receive as they may not be a spoofed number.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals. DBS will never use voice or instant messaging apps like Whatsapp or Viber to contact you.

DBS and POSB customers using iPhone can also install and setup ScamShield® to block scam calls, filter scam SMSes or report scam messages.

FEATURE

Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.

Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation. This keeps the app updated and will help protect others from such scam calls and messages.

Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.

ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council, and more information can be found at https://www.scamshield.org.sg/.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals. DBS will never use voice or instant messaging apps like Whatsapp or Viber to contact you.

Contact us through our chatbot or call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889



Fraudulent Mobile Application Alert

Date: 24 December 2020

Description: Scammers are hosting fraudulent mobile applications on non-DBS websites, or approved application stores to defraud and scam our customers. The websites and mobile applications are masquerading as the DBS Digital Exchange to target existing and potential DBS and POSB customers. Customers who click on the link will be asked to install a fraudulent DBS mobile application that claims to allow for digital currency transactions.

Should customers fall victim and install the malicious applications, they may be asked to transfer funds to the fraudulent applications to purchase cryptocurrency. If provided, the scammers would siphon off the transferred funds without delivery of the purchased cryptocurrency.




Who might be at risk?
DBS and POSB iBanking customers

How can you protect yourself from this?

  1. Be alert and always verify the details in messages from DBS and POSB. Always check that the message reflects your intended actions and do not proceed or authorize suspicious transactions.
  2. Always type in the URL of DBS website directly into the address bar of your browser. If you are on mobile, consider using our official DBS or POSB Digibank applications.
  3. Only download and install mobile applications from legitimate sources. Always download and install mobile apps from authoritative sources such as Google Play Store or Apple App Store to ensure that the application is legitimate.
  4. Never reply to unsolicited SMSs or emails. Responses to such SMSs or emails could be used by fraudsters to socially engineer information or trick users into performing unwanted actions. Be cautious of “unsubscribe” links as these may also be used to socially engineer information as well.
  5. DBS will never request for your PIN, password or OTP through phone call, email or SMS. Call us immediately at 1800 111 1111 (Personal Banking) or 1800 222 2200 (Business Banking), if you notice unknown transactions appearing on your account. Customers are also encouraged to use the latest versions of internet browsers available, which may provide advanced security features such as anti-phishing and forged website identification. If such features are available, customers are advised to turn them on.

Customer Advisory Voice Phishing

Date: 10 December 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are hosting fraudulent applications on Apple Test Flight program to defraud and scam our customers.

The Apple Test Flight program is a program offered by Apple for developers to host their applications under development for user testing. We have found scammers abusing this legitimate program by hosting fraudulent DBS applications on the platform to steal customers’ confidential information such as username, password and one-time pin.

These applications utilize our logo and branding to add a veneer of legitimacy to convince unsuspecting victims to install the fraudulent applications.

Should an individual fall victim and install such applications, these applications may attempt to siphon sensitive customer data, conduct fraudulent funds transfers, or request the victim conduct the following actions:

  • Provide Internet Banking credentials including SMS and email one-time pin,
  • Add payee or transfer fund to another account,
  • Approve the provision of DBS’ Digital Token on a device not owned by the victim.

Customers are advised to be mindful of any applications they install.

  1. DBS will not request for users to be a part of an Apple Test Flight program. Only use our official applications that may be downloaded via Apple Store, Google Play Store, or other DBS-official applications.

  2. Remember: Do not give out your Internet Banking credentials, OTP, or Digital Token approval to unknown individuals, applications, or websites. 

  3. Call us immediately at the hotlines below if you receive such a call or suspect you’re a victim of fraud. If available, you may choose to use our chatbot to report this fraud as well.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Social Media Phishing Alert

Date: 20 October 2020 (first posted on 12 October 2020)

Who might be at risk?
DBS and POSB customers

Description: Scammers are actively targeting DBS customers through advertisements on social media platforms. These advertisements masquerade as a DBS giveaway to entice unsuspecting customers to click on the malicious links to phishing sites.

Should a customer fall victim and click on the link, the page may ask for the customer to provide their:

  • Internet Banking credentials,
  • OTP or Digital Token approval,
  • Performing fund transfer(s) to another account.

 

Customers are advised to be mindful of such advertisements on social media and go directly to our website or DBS-owned social media pages.

If you notice a similar advertisement or are contacted through social media by individuals claiming to be associated with DBS, stop, check, and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Stay updated on the latest security news that might affect the way you bank online.

Phishing Alert

Date: 04 November 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are actively targeting DBS customers through phishing SMS and websites. These SMSes masquerade as an ATM Card alert and provide a link.

Customers visiting these sites are directed to a login page mimicking DBS’s Internet Banking website. These websites ask for their Internet Banking username-password combination as well as a customer’s phone number.

If a customer falls victim to this scam, the scammer will call the customer and may ask for sensitive information such as Digital Token approval or verification codes sent to the customer’s email or phone number. The provided information may be used to conduct unwanted fund transfers or install the customer’s Digital Token on the scammer's phone.
The affected customer’s Digital Token will be disabled on their phone, allowing for the scammer to conduct unwanted fund transfers and modifications while preventing the customer from accessing banking features.

 

Customers are advised to be mindful of such SMS and to go directly to our website instead of clicking links in such SMS.

If you receive a similar email or have been contacted by individuals claiming to be DBS staff, stop, check and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals. DBS will never use voice or instant messaging apps like Whatsapp or Viber to contact you.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Social Media Phishing Alert

Date: 20 October 2020 (first posted on 12 October 2020)

Who might be at risk?
DBS and POSB customers

Description: Scammers are actively targeting DBS customers through advertisements on social media platforms. These advertisements masquerade as a DBS giveaway to entice unsuspecting customers to click on the malicious links to phishing sites.

Should a customer fall victim and click on the link, the page may ask for the customer to provide their:

  • Internet Banking credentials,
  • OTP or Digital Token approval,
  • Performing fund transfer(s) to another account.

 

Customers are advised to be mindful of such advertisements on social media and go directly to our website or dbs-owned social media pages.

If you notice a similar advertisement or are contacted through social media by individuals claiming to be associated with DBS, stop, check, and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 24 September 2020

Who might be at risk?
DBS and POSB customers

Description: We have detected phishing websites attempting to take control of DBS and POSB customers’ DBS Digital Token and allowing a scammer to install the Digital Token on their phone in order to conduct fraudulent transactions.

Customers visiting these sites are directed to a login page mimicking DBS’s Internet Banking website. These websites ask for their Internet Banking username-password combination as well as verification codes sent to their email and mobile phone via SMS.

If a customer falls victim to this scam, their DBS Digital Token will be installed on the scammer's phone, giving the scammer full access to the customer’s bank account in order to conduct unwanted transactions. The affected customer’s Digital Token will be disabled on their phone, preventing the customer from conducting fund transfers or modifications to their account.

 

If you receive a similar email or have been contacted by individuals claiming to be DBS staff, stop, check and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals.

If you are having issues using your DBS Digital Token or suspect you have provided your DBS credentials, OTPs, Digital Token approvals, or any DBS-related email or SMS verification codes to unauthorized parties, call our official hotline numbers immediately for assistance.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Email and Voice Phishing Advisory

Date: 21 September 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are targeting customers through fraudulent account advisory emails asking customers to call a non-DBS number.

If a customer calls this number, the scammer impersonates a DBS staff and may ask for any of the following:

• Internet Banking credentials,
• OTP or Digital Token approval,
• Performing fund transfer(s) to another account.

Should a customer provide this information, the scammers may conduct unauthorized card or account transactions.

Customers are advised to be mindful of such emails and go directly to our website to access our official hotline numbers.

If you receive a similar email or have been contacted by individuals claiming to be DBS staff, stop, check and exercise caution before you act.

Remember: Do not give out your Internet Banking credentials, OTP, or Digital Token approval to other individuals. If you suspect you have provided your DBS credentials, OTPs, or Digital Token approval to unauthorized parties, call the official hotlines immediately in order to verify if these calls are legitimate.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 10 August 2020

Who might be at risk?
DBS and POSB customers

Description: We have detected phishing emails and web pages targeting DBS and POSB customers. These phishing emails are sent from a non-DBS email, with an attachment masquerading as a creditor remittance advice from DBS. If a customer falls victim and clicks on the attachment, they will be redirected to a website to download and install a malicious software or malware. Once installed, the malware would allow the scammers to access the customers’ computers and steal sensitive information such as login credentials to the DBS Internet Banking website.

Customers are advised to be mindful of such emails.

  • If you receive a similar email, stop, check and exercise caution before you act.
  • Never reply to unsolicited SMSs or emails. Responses to such SMSs or emails could be used by fraudsters to socially engineer information or trick users into performing unwanted actions. Be cautious of “unsubscribe” links, as these may also be used to socially engineer information as well.
  • Be alert and always verify the details in messages from DBS and POSB. Always check that the message reflects your intended actions and do not proceed or authorize suspicious transactions.
  • Always type in the URL of DBS website directly into the address bar of your browser. If you are on mobile, consider using our official DBS or POSB Digibank applications.
  • Customers are also encouraged to use the latest versions of internet browsers available, which may provide advanced security features such as anti-phishing and forged website identification. If such features are available, customers are advised to turn them on.
  • DBS will never request for customers to install software to access our banking websites, or ask for your PIN, password or OTP through phone call, email or SMS.Do not give out your Internet Banking credentials, OTP, or Digital Token approval to other individuals.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Voice Phishing Advisory

Date: 11 June 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are targeting customers through voice calls and claiming there are issues with their DBS account. If a customer picks up a call, an automated voice message plays and claims there are issues with a customer’s account and requests for the customer to press a number to reach a live caller.

If a customer proceeds further, the scammer impersonates a DBS staff and may ask for any of the following:

• Internet Banking credentials,
• OTP or Digital Token approval,
• Performing fund transfer(s) to another account.

Should a customer provide this information, the scammers may conduct unauthorized card transactions.

Customers are advised to be mindful of such calls.

    • Customers in Singapore are advised that all international calls have a ‘+’ prefix. DBS will never call you from a number with a ‘+’ prefix when you are in Singapore.

  • If you receive a similar call or have been contacted by individuals claiming to be DBS staff, stop, check and exercise caution before you act.
  • Remember: Do not give out your Internet Banking credentials, OTP, or Digital Token approval to other individuals. If you suspect you have provided your DBS credentials, OTPs, or Digital Token approval to unauthorized parties, call the official hotlines immediately in order to verify if these calls are legitimate.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Phishing Alert

Date: 02 March 2020

Who might be at risk?
DBS and POSB customers

Description: We have detected a number of phishing emails claiming to be DBS or POSB credit or debit card activation emails. These emails request for the recipient to click on a link to a malicious website and are directed to provide their card details, personal information, and a secondary OTP.

Should a customer provide this information, the scammers may conduct unauthorized card transactions.




Customers are advised to be mindful of such calls.

  • DBS will not request for customers to activate their credit or debit cards through a non-DBS website. For more information on card activation, please visit https://www.dbs.com.sg/personal/support/card-activate-new-card.html
  • Verify the details in messages from DBS and POSB. Always check that the message comes from DBS and reflects your intended actions. Do not proceed further or authorize suspicious transactions. Go directly to DBS or POSB’s website or use our mobile applications in order to access our services.
  • Remember: Do not give out your credit or debit card details, OTP, or Digital Token approval to unverified individuals. If you suspect you have provided your DBS credit or debit card details, OTPs, or Digital Token approval to unauthorized parties, call us immediately in order to verify if these calls are legitimate.

Call us immediately at the hotlines below if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Customer Advisory Voice Phishing

Date: 25 February 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are targeting customers through voice calls and claiming to assist with enrolment in DBS’s Complimentary COVID-19 Hospital Cash Insurance. If an individual falls victim to these claims, the scammer may ask for the following information or request the victim conduct the following actions:

  • Internet Banking credentials,
  • OTP or Digital Token approval,
  • Performing fund transfer(s) to another account,
  • Enable DBS’s Digital Token approval on a device not owned by the victim.

Customers are advised to be mindful of such calls.

  • DBS will not call customers to enrol in the COVID-19 Hospital Cash Insurance program. Sign-ups are only available at our branches or through DBS’s website. Do not proceed further if you suspect a caller is asking you to reveal sensitive personal information (such as account information or credentials) or conduct suspicious or unfamiliar actions or transactions. For more information on the insurance program, please visit https://www.dbs.com.sg/personal/insurance/protection/protection-plans/covid-19-hospital-cash
  • Remember: Do not give out your Internet Banking credentials, OTP, or Digital Token approval to other individuals. If you suspect you have provided your DBS credentials, OTPs, or Digital Token approval to unauthorized parties, call the official hotlines immediately in order to verify if these calls are legitimate.
  • Learn more about Impersonation Scams at https://scamalert.sg/scam-details/impersonation-scam

Call us immediately at the hotlines below if you receive such a call or suspect you’re a victim of fraud.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Customer Advisory Voice Phishing

Date: 11 February 2020

Who might be at risk?
DBS and POSB customers

Description: The Singapore Police Force (SPF) has alerted the public regarding scams using the Novel Coronavirus (2019-nCoV) outbreak as bait. These scammers purport to be from the Singaporean Ministry of Health (MOH) and claim to conduct contract tracing to detect potentially infected individuals. If an individual falls victim to these claims, the scammer may ask for the following information or request the victim conduct the following actions:

  • Internet Banking credentials,
  • OTP or Digital Token approval,
  • Performing fund transfer(s) to another account.

Similar scams in the past have impersonated SPF, Singtel, or DBS Staff.

Customers are advised to be mindful of such calls.

  • MOH will never ask for your financial details during contact tracing calls. Verify these calls with the MOH hotline (6325-9220) if you receive such calls. Do not proceed further if you suspect a caller is asking you to conduct suspicious or unfamiliar actions or transactions.
  • Remember: Do not give out your Internet Banking credentials, OTP, or Digital Token approval to other individuals. If you suspect you have provided your DBS credentials, OTPs, or Digital Token approval to unauthorized parties, call the official hotlines in order to verify if these calls are legitimate.

References:

The Straits Times, last retrieved on 11 Feb 2020, 1430hrs GMT+8

Call us immediately at the hotlines below if you receive or suspect you’re a victim of fraud.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


Customer Advisory Voice Phishing

Date: 06 February 2020

Who might be at risk?
DBS and POSB customers

Description: Scammers are actively targeting DBS customers through voice calls across various messaging platforms. A recent wave of such calls utilize Viber’s messaging platform and purports to be an official DBS hotline number in order to steal sensitive or financial information. The scammer impersonates DBS staff and claims a customer’s account is experiencing issues or being hacked and may attempt to trick the customer into performing the following actions:

  • Provide internet banking credentials and/or OTP or Digital Token approval
  • Provide credit card numbers and CVV
  • Perform fund transfer(s) to another account.

Customers are advised to be mindful of such calls.

  • From 15 April 2020, all international calls will have “+” prefix. DBS will never call you from a number with a ‘+’ prefix when you are in Singapore.
  • DBS will never call via Viber or any other voice or instant messaging application. 
  • Remember: DBS will never ask for you to provide your Internet Banking credentials, OTP, or Digital Token approval. 
  • If you receive a similar call, message, or have been contacted by individuals claiming to be DBS staff using any of the above methods, stop, check and exercise caution before you answer a call.

Call us immediately at the hotlines below if you receive or suspect you’re a victim of fraud.

Singapore: 1800-339-6963 or 6339-6963

China: 400-820-8988

Hong Kong: 2290 8888

India: 1-860-210-3456

Indonesia: 0804 1500 327

Taiwan: (02) 6612 9889 / 0800 808 889


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SafeGuard Your E-Payments

We will provide you with transaction notifications and a reporting channel so that you may be alerted of unauthorised transactions and report them when they happen.

We will investigate claims of unauthorised transactions with the aim of achieving a fair and reasonable resolution. The Guidelines do not apply to transactions which you initiated because of a scam or fraud. Such transactions will be investigated by the police.


Please call our 24-hour DBS Customer Service Hotline at 1800 339 6963 or +65 6339 6963 (Overseas) immediately for assistance. Our customer service officer will ask you to provide more details about yourself, your protected account and the transaction in order for us to commence investigations and update you.


Please call our 24-hour DBS Customer Service Hotline at 1800 111 1111 or +65 6327 2265 (Overseas) immediately for assistance. Our customer service officer will ask you to provide more details about yourself, your protected account and the transaction in order for us to commence investigations and update you.


After receiving the information required to facilitate the investigation, we will complete an investigation of any relevant claim within 21 business days for straightforward cases or 45 business days for complex cases.

Complex cases may include cases where any party to the unauthorised transaction is residing overseas or where the Bank has insufficient information from you to complete the investigation. We will update you of the outcome of our investigation. If it has been assessed that you are not liable for any loss from the unauthorised transaction, we will credit your account as soon as our assessment is complete.

For erroneous or unauthorised transactions on credit cards, charge cards or debit cards, the dispute resolution process established under the respective card scheme will apply.


We will endeavour to assist to recall the funds from the recipient and update you of the outcome. Longer time may be taken for more complex cases.


You will not be liable for any loss that arises from any action or omission by us, if you have complied with your duties as an account holder. For losses due to any other independent third party other than you and us, subject to the below, you will also not be liable if the outgoing transaction value is within S$1,000.

You will, however, be liable if it is ascertained that the primary cause was recklessness on your part, such as failing to protect your access code, login credentials or access to your protected account. Your liability will be capped at the transaction limit or daily payment limit, where applicable.

In all cases, we will conduct an assessment to determine the appropriate liabilities and work towards a fair and reasonable resolution.

For transactions on credit cards, charge cards and debit cards issued in Singapore, the apportioning of liabilities is governed by the ABS Code of Consumer Banking Practice.


Protected accounts are those that:

  1. Are held by either individuals or sole proprietors, including those held jointly by multiple account holders; and
  2. Can hold a balance of more than S$500 (or equivalent amount in another currency) at any one time, or is a credit facility, which can be used for electronic payment transactions.

The Guidelines cover all payments from protected accounts initiated through electronic means, and where funds are received through electronic means.

The Guidelines do not apply to transactions which you initiated because of a scam or fraud.


The Guidelines set out your duties as an e-payment user to adopt good security practices. These include:

  1. Keeping your contact details such as Singapore mobile number and email address with us up to date so that we can send you transaction alerts by SMS or email;
  2. Opting to receive transaction notifications for all outgoing transactions of any amount.
  3. Enabling alerts on any device used to receive such alerts;
  4. Monitoring your transaction alerts and account statements for any unauthorised or erroneous transactions;
  5. Practicing good digital security habits by protecting your access codes and not sharing with it anyone. If you need to record your access codes, keep it securely and make sure that it is only known to you and unlikely to be found by a third party;
  6. Protecting access to your protected account. Find out more about digital security tips on #BSHARP;
  7. Report to us immediately if you notice any unauthorised or erroneous transactions;
    Make a police report and furnish a copy of the report together with information about the unauthorised transaction us so that we can begin the investigation process;

They safeguard you against unauthorised and erroneous transactions. They are to alert you of such transactions so that you may report them to us for quicker resolution.


The Monetary Authority of Singapore has issued the E-Payments User Protection Guidelines (“Guidelines”) to protect users of electronic payments and encourage wider adoption of e-payments in Singapore. The Guidelines establishes a common baseline protection that financial institutions will provide to individuals or sole proprietors from losses arising from isolated unauthorised or erroneous epayment transactions from their protected accounts. Here are some common questions about the Guidelines.

For more information on MAS’ Guidelines, you may refer to the FAQ on E-Payments User Protection Guidelines by ABS.

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ScamAlert and Anti-Scam Quiz by NCPC

Visit scamalert.sg, an initiative by the National Crime Prevention Council and learn how to protect yourself from different types of scams.

Anyone can be scammed and suffer financial loss. Complete this NCPC Scam Buster Bank Quiz to learn how to guard against scams.

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Cybersecurity Awareness by CSA

Visit go.gov.sg/bettercybersafe, an initiative by the Cyber Security Agency of Singapore and learn about their cybersecurity awareness campaign.

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Need Help?

Call us immediately at our 24-hour DBS Fraud Hotline at 1800 339 6963 or +65 6339 6963 (Overseas) to report fraudulent transactions, unauthorised access to your banking account and loss of credit/debit cards.

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