Update your particulars instantly

At a GlanceHave you move into a new place, changed your mobile number or gotten a brand-new passport? Update the following particulars via digibank mobile now!

24/7 Anytime, Anywhere

Update your particulars in the comfort of your own home

Timely Alerts

Receive instant notifications about your account’s activities

What can be updated digitally?

Address (Residential/Mailing)

Email Address

Mobile Number

Name¹

Nationality¹ (e.g. Singapore PR status to Singaporean)

Passport

Foreigner Pass¹

Others; Job title, Employer etc

¹ Must use Singpass

Where can you do your update?

digibank mobile and online

digibank mobile

Don’t have digibank mobile app? Save, plan and manage your finances on the go – all in one app, download now:

Download digibank app

digibank online

Use our online banking platform to update your profile.

Already a digibank user ?

Not yet a digibank user?

Get Started

Singpass (ATM/Debit Card)

Use your ATM/Debit Card to retrieve your information from Singpass to update your records with the bank.

Do not have Singpass? Register online here

Video Teller Machine (VTM)

Use the VTMs located at some of our branches for services such as personal particulars updates (e.g. mobile number, signature) and card replacements. Click here to find out more.

AXS

Update your mailing/residential address and mobile number (for work permit holders only) at any AXS station with your ATM/Debit/Credit Card.

How it worksRefer to our guides below for step-by-step instructions to update your email address, mobile number, mailing/residential address and personal particulars via digibank.

Update Email address

Update Mobile number

Update Mailing and Residential Address

Update Personal details

Frequently Asked Questions

I’ve left Singapore and I need to update my residential/mailing address. Can I do it online?

Yes. You may use digibank mobile/online to update your overseas address.

What personal details can I update online?

Please refer to "What can be updated digitally?" section.

I just received my new Singapore Permanent Resident status. Can I update my personal ID to my new NRIC?

No, for change of NRIC number you will need to visit any of our branches with your new NRIC, your passport and supporting documentation, where applicable.

How can I remove my office or fax number?

To remove your contact numbers, simply log in to digibank and delete the number and country code.

I’m a foreigner and I just changed my passport; how can I update my new passport number?

To update your passport number, please log in to digibank mobile or digibank online. You will be required to upload a copy of your new passport bio page.

What’s the difference between residential and mailing address?

Residential address is the address where you currently live whereas mailing address is where you like to receive your statements and/or bank correspondences (if any).

How long does it take for my details to be updated?

Most updates are processed instantly. However, for your security, a 12-hour cooling period applies when you update your mobile number, email address, or residential/mailing address.

Please note that factors such as non-working days and daily cut-off times may also affect when your updates take effect.

You will see more information on the processing time when you perform the update.

Can I request for a manual form to process my change of particulars?

No, mail-in forms are no longer available. You may update your particulars via digibank. Alternatively, you may explore other options here.

I’ve been notified that my bank statement/letter was returned as my mailing address is invalid. What do I do?

Please update your latest mailing address for your statements/letters to be sent to your new address. If you’re applying for a new Debit or Credit Card, please submit a new card replacement request after performing the address update.