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Stay safe this Chinese New Year
Thank you for your interest in our CNY new notes online reservation. Due to overwhelming demand, all slots have been taken up. You may also share prosperity by choosing DBS QR Gift (QR Hong Bao) and eGift.
At a Glance
As part of our safe distancing measures, we can only perform the CNY new notes exchange service for customers who have made an online reservation.
Reserve your notes online and simply select a date and a DBS/POSB Branch which is most convenient for you.
DBS QR Gift and eGift
Share prosperity safely and easily with DBS QR Gift and eGift.
It’s a new normal this Chinese New Year, but with DBS QR Gift and eGift, you can still share the same Huat! It’s the safer and easier way to gift your loved ones this Chinese New Year, whilst bringing a modern twist to the tradition of gifting.
DBS QR Gift (QR Hong Bao) are available for free, while stocks last!
Collect your DBS QR Gift (QR Hong Bao) for free from any DBS branch or pop-up ATM.
To enjoy greater convenience, you can also pick up from any Sheng Siong outlet (from 30 January), or Esso Service Station (from 6 February) islandwide, while stocks last.
DBS QR Gift
Giving a DBS QR Gift card:
Receiving a DBS QR Gift card:
Benefits of giving a DBS QR Gift:
- Stay safe: No handling of cash and no need to queue for new notes.
- Save time: Load up to 10 QR Gift cards at a go! What’s more, the QR Gift can be given on their own without the use of a red packet.
- Be notified: Track your QR Gift cards and be informed when your recipients redeem the gifts.
- Additional security: Cancel the DBS QR Gift card if it was misplaced.
Reduce and Recycle
![]() | The DBS QR Gift cards are made from environmentally-friendly paper and designed to be given out without the use of red packets. You can also personalise each card with a message. |
![]() | Recycling bins will be put up in all DBS/POSB branches for collection of all your used DBS QR Gift cards and red packets. Help us in our bid to shape a better future for our earth. |
DBS eGift
Let your loved ones know you are thinking of them this Chinese New Year, even if you can’t be there to celebrate in person.
Send an eGift via PayLah! safely to anyone, anywhere, at any time – surprise the recipient and put a smile to their faces. 😊
Online Reservation
Thank you for your interest in our CNY new notes online reservation. Due to overwhelming demand, all slots have been taken up.
Branch Walk-In/Notes Exchange
Important Note: Please make notes reservation online before heading down to our branches.
As part of our safe distancing measures, we can only perform the CNY new notes exchange service for customers who have made an online reservation.
Important Note:
- Reservation service will be available from 9am on:
- 18 Jan to 23 Jan 2021 for collection dates between 25 Jan to 29 Jan 2021. [Fully Booked]
- 24 Jan to 5 Feb 2021 for collection dates between 1 Feb to 10 Feb 2021. [Fully Booked]
- Limited to 1 reservation per customer.
- Walk-In allowed for:
- Seniors aged 60 years and above
- Customers with disability
CNY notes are available at the operating POSB/DBS Branches listed below. Click here to find the nearest open branches near you!
Branches
S/N | Branch Name |
---|---|
1 | DBS Bishan Branch |
2 | DBS South Bridge Branch |
3 | POSB Yishun West Branch |
4 | DBS Tampines One Branch |
5 | POSB Bukit Panjang Branch |
6 | DBS Westgate Branch |
7 | DBS Suntec City Branch |
8 | POSB White Sands Branch |
9 | POSB Jurong Point Branch |
10 | POSB Square 2 Branch |
11 | POSB Eastpoint Branch |
12 | POSB Compass One Branch |
13 | DBS Plaza Singapura Branch |
14 | DBS Thomson Branch |
15 | DBS MBFC Branch |
16 | DBS Toa Payoh Branch |
17 | DBS Ang Mo Kio Central Branch |
18 | DBS Woodlands Branch |
19 | DBS Parkway Parade Branch |
20 | DBS Towner Road Branch |
21 | POSB Paya Lebar Branch |
22 | DBS Kovan Branch |
23 | POSB Tampines Central Branch |
24 | POSB Hougang Central Branch |
25 | DBS HarbourFront Branch |
26 | DBS Clementi Central Branch |
27 | POSB Jurong East Central Branch |
28 | DBS Bukit Timah Branch |
29 | DBS Choa Chu Kang Branch |
30 | POSB Bukit Batok Central Branch |
31 | POSB Tanjong Pagar Branch |
32 | POSB Yew Tee Branch |
33 | POSB Jurong West Branch |
34 | POSB Yishun Central Branch |
35 | POSB Toa Payoh Central Branch |
36 | POSB Bedok Central Branch |
37 | POSB Serangoon Central Branch |
38 | POSB Buona Vista Branch |
39 | POSB Waterway Point Branch |
40 | POSB Tiong Bahru Branch |
41 | POSB Kampung Admiralty Branch |
Important Note: Please make notes reservation online before heading down to our branches.
Alternatively, you may visit our Pop-Up ATMs or Self-Service Branches.
Pop-Up ATMs
Visit the Pop-Up ATMs at your local Community Clubs / nearest Self-Service Branches to get your new notes soon!
CNY new notes withdrawal will be available from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm.
Please note that Pop-Up ATMs will not be in service outside of the operating hours due to COVID measures.
Check out these Pop-Up ATM locations. Denominations available S$2, S$10 and S$50.
S$100 | (S$2 x 50 pcs) |
S$300 | (S$10 x 30 pcs) |
S$500 | (S$50 x 10 pcs) |
S$600 | (S$10 x 20 pcs) + (S$50 x 8 pcs) |
*Limited to 3 withdrawals per customer from our islandwide pop-up ATMs
Community Clubs
No | Community Clubs | Address | Postal Code |
---|---|---|---|
1 | Bedok CC | 850 New Upper Changi Road | 467352 |
2 | Bukit Batok East CC | 23 Bukit Batok East Ave 4 | 659841 |
3 | Bukit Panjang CC | 8 Pending Road | 678295 |
4 | Changi Simei CC | 10 Simei Street 2 | 529915 |
5 | Chong Pang CC | 21 Yishun Ring Road | 768677 |
6 | Ci Yuan CC | 51 Hougang Ave 9 | 538776 |
7 | Clementi CC | 220 Clementi Ave 4 | 129880 |
8 | Henderson CC | 500 Bukit Merah View | 159682 |
9 | Keat Hong CC | 2 Choa Chu Kang Loop | 689687 |
10 | Macpherson CC | 400 Paya Lebar Way | 379131 |
11 | Pasir Ris Elias CC | 93 Pasir Ris Drive 3 | 519498 |
12 | Sengkang CC | 2 Sengkang Square | 545025 |
13 | Taman Jurong CC | 1 Yung Sheng Road | 618495 |
14 | Tampines West CC | 5 Tampines Ave 3 | 529705 |
15 | Teck Ghee CC | 861 Ang Mo Kio Ave 10 | 569734 |
16 | Toa Payoh Central CC | 93 Toa Payoh Central | 319194 |
17 | Whampoa CC | 300 Whampoa Dr | 327737 |
18 | Woodlands Galaxy CC | 31 Woodlands Avenue 6 | 738991 |
19 | Yew Tee CC | 20 Chua Chu Kang Street 52 | 689286 |
20 | Yuhua CC | 90 Boon Lay Way | 609958 |
Self-Service Branches
No | Self-Service Branches | Address | Postal Code |
---|---|---|---|
1 | POSB Ang Mo Kio North | Blk 629 Ang Mo Kio Avenue 4 #01-1018 | 560629 |
2 | POSB Canberra CC | 2 Sembawang Crescent #01-02 Canberra CC | 757632 |
3 | POSB Nee Soon South | 30 Yishun Street 81 #01-04 Nee Soon South CC | 768455 |
4 | POSB Toa Payoh North | Blk 107 Toa Payoh Lor 1 #01-266 | 310107 |
5 | POSB Yishun North | Blk 290 Yishun St 22 #01-401 | 760290 |
6 | Scape | 2 Orchard Link #02-07/08 | 237978 |
7 | Aperia | 12 Kallang Ave #01-53A Aperia Mall | 339511 |
8 | POSB Bedok North | Blk 539 Bedok North St 3 #01-647 Bedok North Digital Lobby | 460539 |
9 | DBS Raffles Link | ONE Raffles Link #B1-28/30 Citylink Mall | 39393 |
10 | POSB Potong Pasir CC | 6 Potong Pasir Ave 2 #01-02 Potong Pasir CC | 358361 |
11 | POSB SUTD | 8 Somapah Road, #01-103 Singapore 487372. Singapore University Of Technology and Design. | 487372 |
12 | POSB Tampines Hub | 51 Tampines Avenue 4, Unit #B1-20, Tampines Hub | 529684 |
13 | POSB Boon Lay | 10 Boon Lay Place #01-06 Boon Lay CC | 649882 |
14 | POSB Bukit Batok West | 153 Bukit Batok West Street 11 #01-290/292 | 650153 |
15 | DBS Great World City | 1 Kim Seng Promenade #01-126 Great World City | 237994 |
16 | POSB Nanyang Estate | Blk 960 Jurong West St 92 #01-174 | 640960 |
17 | POSB West Coast CC | 2 Clementi West St 2 #01-06 West Coast CC | 129605 |
18 | POSB Zhenghua CC | 1 Segar Road #01-06 Zhenghua CC | 677738 |
19 | POSB Rivervale Plaza | 118 Rivervale Dr #01-21 | 540118 |
20 | POSB Macpherson | 400 Paya Lebar Way | 379131 |
21 | POSB Taman Jurong | 1 Yung Sheng Road | 618495 |
For location details and updates on estimated wait times, please visit here.
Frequently Asked Questions (FAQs)
Online Reservation
When can I place my online reservation for DBS QR Gift Packs and / or Chinese New Year new notes?
You will be able to place your online reservation for DBS QR Gift Packs and/or Chinese New Year new notes from the following dates:
|
Reservation Start |
Collection period* |
Remarks |
Window #1 |
18 Jan – 23 Jan |
25 Jan – 29 Jan |
Reservations must be made at least two days before collection date, e.g.: If you reserve a slot on 26 Jan, your earliest available collection date will be on 28 Jan |
Window #2 |
24 Jan – 5 Feb |
1 Feb – 10 Feb |
* Collection period excludes Saturday and Sunday.
Will I be able to apply for online reservation if I do not have a DBS/POSB ATM/Debit Card?
You need to have a DBS/POSB ATM/Debit Card or a Credit Card that is linked to a Deposit Account before you can log in to place your reservation. The amount chosen will debited only during the collection of the Chinese New Year new notes. If you are an existing customer, you can apply for an ATM/Debit Card 24/7 via our Video Teller Machines located islandwide.
What are the denomination options available for online reservation of Chinese New Year new notes?
The maximum amount for Chinese New Year new notes exchange is capped at $2,000 per customer. The following denominations are available:
Denomination |
Amount Options |
$2 (New) |
$0, $200, $400, $600 or $800 (Good as new notes will be given if you reserve above $400) |
$10 |
$0, $500, $1000 |
$50 |
$0, $500, $1000 |
Will I be able to make multiple reservations?
Each customer only has one reservation slot to exchange for Chinese New Year new notes throughout the Chinese New Year period. This is to allow more customers to enjoy the online reservation service.
Where can I collect the Chinese New Year new notes which I have reserved online?
You will be required to select a POSB/DBS branch and time slot of your choice in the online reservation process.
With regard to PDPA, why is DBS asking me for my NRIC number during online reservation?
We require your NRIC number to establish and verify your identity, as well as to provide certain banking services
Why do we need card and pin to log in?
This is necessary to verify that the individuals logging in are customers of the bank
Why am I not able to find/ select the branch which I want to collect my reserved Chinese New Year new notes?
As there are limited slots for collection at every branch, the collection slots at your preferred branch may have been booked by other customers.
Can I get someone to collect my reserved Chinese New Year new notes?
Yes, you may get someone to collect on your behalf. However, please note that we will be deducting the amount from the account of the person who is collecting the Chinese New Year new notes. Please ensure that the person collecting on your behalf has the reservation email confirmation, and that there are sufficient funds for debiting during the collection.
Can I collect before the collection date which I have requested online?
As the reserved cash is delivered to our branches on a daily basis, you will not be able to collect the Chinese New Year new notes before your selected collection date.
Can I collect before or after the collection time which I have requested?
To avoid disappointment and to ensure that safe distancing measures for Covid-19 are adhered to, you are strongly encouraged to collect during the time slot that you have selected.
Can I collect after the collection date which I have requested?
You are strongly encouraged against collecting your Chinese New Year new notes after your selected collection date. Your selected branch may not have sufficient notes in the denomination that you requested for if you miss your original collection date.
Will I be able to cancel my DBS QR Gift Packs & Chinese New Year new notes reservation?
You will not be able to cancel a reservation made on the portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to adhere to your choice of reservation as slots are limited at every branch.
When will my funds be debited?
Funds will be debited upon collection of the reserved Chinese New Year new notes. The amount of Chinese New Year new notes reserved will be debited from the account of the individual who is making the collection.
Please ensure that there are sufficient funds for debiting during the collection.
Can I change the amount after I have submitted my reservation?
You will not be able to change/amend any reservation made on the reservation portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to collect your reservation as slots are limited at every branch.
Can I change the location to collect my Chinese New Year new notes after I have made an online reservation?
You will not be able to change/amend any reservation made on the reservation portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to collect your reservation as slots are limited at every branch.
Since I have already placed my reservation, do I need to wait when I am collecting my reserved Chinese New Year new notes at the branch?
Depending on the number of customers at the branch, you may need to wait for your turn to collect your reserved Chinese New Year new notes. To minimise waiting time, kindly adhere to the selected reserved time slot you have selected. There will also be a designated counter to serve the collection of Chinese New Year new notes.
If I do not collect the Chinese New Year new notes I have reserved online, can I make another reservation?
To allow more customers to enjoy our online reservation service, we have placed a limit of 1 reservation per customer throughout the Chinese New Year period.
Pop-Up ATMs
Where are the Pop-Up ATMs located?
We have added more Pop-Up ATM locations in 2021. Please view the full list of our Pop-Up ATM locations here.
How do the Pop-Up ATMs actually work?
Chinese New Year new notes will be made available via the Pop-Up machines at Community Clubs and Self-Service Branches located here. We have customised the machines to dispense the most popular denominations $2, $10 and $50.
You can use your DBS/POSB Debit/ATM card or Credit card that is linked to your deposit account to withdraw Chinese New Year new notes. Each customer can make up to 3 withdrawals during the Chinese New Year period. We will also have Service Ambassadors around to provide assistance from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm.
Can the public continue with usual ATM services using these Pop-Up ATMs?
These Pop-Up ATMs are specially designated to dispense Chinese New Year new notes only. Please proceed to the regular ATM/BTMs for more services.
What are the operating hours of the Pop-Up ATMs?
Our operating hours for Pop-Up ATMs are from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm. You may refer here for more information on the Pop-Up ATM locations.
What are the options available for withdrawal at the Pop-Up ATMs.
There are 4 options available:
Option 1:
$100 = $2 x 50 pcs
Option 2:
$300 = $10 x 30 pcs
Option 3:
$500 = $50 x 10 pcs
Option 4:
$600 = $10 x 20 pcs + $50 x 8 pcs
Why am I only limited to 3 withdrawals during the Chinese New Year period?
I have 5 cards under DBS/POSB, am I allowed to make 3 withdrawals for each card?
I have a joint account with someone else, is the limit of 3 withdrawals shared between us?
Branch
Can I walk into a branch to exchange for Chinese New Year new notes without an online reservation?
Only senior customers aged 60 and above, and customers with a valid online reservation (at the selected branch and time) visit our branches for Chinese New Year new notes exchange.
Can I bring someone along with me for the Chinese New Year new notes collection?
Seniors customers (aged 60 and above) who are making the withdrawal can be accompanied by 1 other person to minimise overcrowding.
What should I bring when exchanging Chinese New Year new notes at the branch?
Please kindly bring along your NRIC/Passport, DBS/POSB ATM card and your email confirmation of your reservation.
Can I collect Chinese New Year new notes on behalf of others?
Yes, you may get someone to collect on your behalf. However, please note that we will be deducting the amount from the account of the person who is collecting the Chinese New Year new notes. Please ensure that the person collecting on your behalf has the reservation email confirmation, and that there are sufficient funds for debiting during the collection.
How much Chinese New Year new notes can I exchange at the branches?
The maximum amount is capped at $2,000 of Chinese New Year new notes per exchange.
Can I request for more Chinese New Year new notes above the capped amount while I am at the branch?
While you cannot exchange for more than $2,000 worth of new notes, you can consider switching to cashless gifting via the DBS QR Gift Card, Enjoy more convenience and time saved from packing red packets! Did you know, if all DBS customers reduced their cash withdrawals by just 1% each, the carbon dioxide emissions collectively saved is equivalent to having an addition of almost 600 trees!
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